New Savage - Dissappointment!

[DennisH]

I would call them and discuss why your dealer sent it back and tell them you are disatisfied with a 900.00 gun that looked like a used one from the factory. They need to know that these types of things get out the door on occasion. It is utterly ridiculous that it got past QC. I hope it all works out for you. I own alot of savage rifles and really like them. I have had some problems but not like what you describe.

I agree with the above, Based on my experience with Savage Customer Service, I really believe they will make make things right for 00Scot. My rifle issue was minor compared to this one! They stuck with it until it was right! I actually had a manager PM me from this site who stuck with me until I was satisfied! FYI So hopefully someone from Savage may still be monitoring the site for issues like this!

Yes, I did post my concern and had many replies to help me figure out my issue. I had no idea someone from Savage was watching it also! With stating this, I know several manufactures (major) are on this site. Some (other than savage) have sent PM's on various post I have made!

I will also state Lapua, Berger, Swarovski, and RCBS stands behind their products, again I state this from personal experience!

I know it's hard, but stay calm and professional. I bet you will be happy in the end!

Dennis

 

[LR_Shooter]

Sounds like that LRP I bought this April which is sold under "Target" category, it didn't have any shot targets other then target which I had to shoot myself, anyway it had chatter on lands and valleys from the muzzle down and no need for borescope, it shot 1 - 1.5 MOA on average, not really a target rifle by any means, after failed promises that I'll get it back in 2 - 3 weeks, 2 months later they got tired of me calling them so they sent me LRPV, but with laminate stock and even more problematic chamber which was mutilating any brass fired in it and bolt which was cratering and puncturing primers, but that one had target included 0.64" 5 shot group using 105 Lapua Silver Scenars... 0.64" for 6BR @ 100 that's really bad...

 

[Nomo4me]

You sound like an extremely poor candidate to be a Savage customer: Thinks he's spending a ton of dough and wants perfection from a name brand known to offer "good" value in the lower price realm of the market segment.

Two of the problems, the canted scope and the light trigger, are corrected more quickly than it took you to type them up here. White blotches in the checking? It aint a museum piece. That's a $10 gob of injection molded plastic that will show white scratches after you take it afield a few times but I guess you are spending your money and can bitch away if it feels good.

Primer spots in the checkering? Hoo boy, Savage should be glad a picky sort like you hasn't sprung for a bore scope. Then you'd likely really have something to bitch about. Or taken a chamber cast to see if your chamber is worth a shite. I've owned a few Savage rifles and don't care for them and won't buy another but I never expected them to show the same QC as a Sako.

If you think you should expect perfection in the $$ segment you are shopping in buy a Tikka for a 99.5% chance that all will be 'right' with it. Odds of off the shelf satisfaction are lower (IMO) for a Remington purchase but not too bad if you can stand a Howa.

Thank goodness I'm in a sales segment where I can up-quote guys like you to assure your attitude lands with one of my competitors.

I called Savage this morning and was on hold for close to 19 minutes. Not the best first impression to give an unhappy customer calling about a problem with the companies product. But anyhooo.....Someone finally picked up who just noticed that my call was on hold for 19 minutes and was for Effie who had since left to go to the dentist. Don't ask me how that happens but it did. Ok, not good again. But so what....lets move on. The gentleman introduces himself as the Manager (yay, ok now I'm getting somewhere, and no I will not release his name out of fairness to him) and said I that he could have Effie call me back. Not a chance. I want to talk to someone right now. And who better to talk to then a manager.

So I tell him about the scope, the trigger, the stock, the recoil pad and about to go on and he stops me to ask for the serial number. I don't have it since the rifle was sent back. But I can get it from the dealer later this morning when they open. I tell him I will call him back with it then proceed to explain the detachable mag. He stops me again. Doesn't want to hear about it without the serial number. Not good. I try to give him the SKU number off his website, again, doesn't want to hear it. Not good again. The first rule of customer service is when a customer has a complaint you hear em out. Period. You do not stop them in the middle of the complaint. You hear em out. Then start to deal with it. I get where he is coming from. Wrong move on his part. IMHO. But I accept it and move on. He asks for my email and states that he will email his info and asks that I give him the serial number as soon as I get it.

So now we wait.

A couple of positives that came out of this call. He genuinely seemed disturbed that this had happened. Good. And he is moving towards a resolution. Good again. He stated that he is going to go down to quality control and check things out and have a discussion with them. Good again. All three things show the customer that their complaint is a valid one and that you want to resolve the problem. He did say the standard line "I cant believe something like that would have ever left the factory" and that he wasn't disagreeing with my points. He did try to explain away the bad camo. I get that. But not a good move on his part. The excuse that these camo jobs are done outside and that they do not have control over them is simply BS! The gun still comes back for Assembly and bore sighting. The problem should have been caught at that point. Or if nothing else it should have been caught by quality control before it left the factory. It's that simple.

So at this pint we wait. I am very optimistic that I will get a decent rifle at some point. But not optimistic that it will be what I ordered off the Savage website. Meaning that it may not come with the detachable mag. The reason I say that is because he started to go into how product models change and this and that. Blah Blah Blah. Don't make excuses. Fix the problem. Send out the order the way it was advertized. Then get your arse in gear and change the model description on the website. TODAY! Or pull it down off the website. Today. That is the only fair and proper resolution.

I'm not saying that Savage wont end up doing exactly that. And I really hope that they do. If so then they will have made me a happy customer. If they do anything beyond that then even better. Might actually make me a life long customer. But I do not expect anything more then exactly what I ordered.

I will keep you guys posted.

 

[LRPV]

You sound like an extremely poor candidate to be a Savage customer: Thinks he's spending a ton of dough and wants perfection from a name brand known to offer "good" value in the lower price realm of the market segment.

Two of the problems, the canted scope and the light trigger, are corrected more quickly than it took you to type them up here. White blotches in the checking? It aint a museum piece. That's a $10 gob of injection molded plastic that will show white scratches after you take it afield a few times but I guess you are spending your money and can bitch away if it feels good.

Primer spots in the checkering? Hoo boy, Savage should be glad a picky sort like you hasn't sprung for a bore scope. Then you'd likely really have something to bitch about. Or taken a chamber cast to see if your chamber is worth a shite. I've owned a few Savage rifles and don't care for them and won't buy another but I never expected them to show the same QC as a Sako.

If you think you should expect perfection in the $$ segment you are shopping in buy a Tikka for a 99.5% chance that all will be 'right' with it. Odds of off the shelf satisfaction are lower (IMO) for a Remington purchase but not too bad if you can stand a Howa.

Thank goodness I'm in a sales segment where I can up-quote guys like you to assure your attitude lands with one of my competitors.

I called Savage this morning and was on hold for close to 19 minutes. Not the best first impression to give an unhappy customer calling about a problem with the companies product. But anyhooo.....Someone finally picked up who just noticed that my call was on hold for 19 minutes and was for Effie who had since left to go to the dentist. Don't ask me how that happens but it did. Ok, not good again. But so what....lets move on. The gentleman introduces himself as the Manager (yay, ok now I'm getting somewhere, and no I will not release his name out of fairness to him) and said I that he could have Effie call me back. Not a chance. I want to talk to someone right now. And who better to talk to then a manager.

So I tell him about the scope, the trigger, the stock, the recoil pad and about to go on and he stops me to ask for the serial number. I don't have it since the rifle was sent back. But I can get it from the dealer later this morning when they open. I tell him I will call him back with it then proceed to explain the detachable mag. He stops me again. Doesn't want to hear about it without the serial number. Not good. I try to give him the SKU number off his website, again, doesn't want to hear it. Not good again. The first rule of customer service is when a customer has a complaint you hear em out. Period. You do not stop them in the middle of the complaint. You hear em out. Then start to deal with it. I get where he is coming from. Wrong move on his part. IMHO. But I accept it and move on. He asks for my email and states that he will email his info and asks that I give him the serial number as soon as I get it.

So now we wait.

A couple of positives that came out of this call. He genuinely seemed disturbed that this had happened. Good. And he is moving towards a resolution. Good again. He stated that he is going to go down to quality control and check things out and have a discussion with them. Good again. All three things show the customer that their complaint is a valid one and that you want to resolve the problem. He did say the standard line "I cant believe something like that would have ever left the factory" and that he wasn't disagreeing with my points. He did try to explain away the bad camo. I get that. But not a good move on his part. The excuse that these camo jobs are done outside and that they do not have control over them is simply BS! The gun still comes back for Assembly and bore sighting. The problem should have been caught at that point. Or if nothing else it should have been caught by quality control before it left the factory. It's that simple.

So at this pint we wait. I am very optimistic that I will get a decent rifle at some point. But not optimistic that it will be what I ordered off the Savage website. Meaning that it may not come with the detachable mag. The reason I say that is because he started to go into how product models change and this and that. Blah Blah Blah. Don't make excuses. Fix the problem. Send out the order the way it was advertized. Then get your arse in gear and change the model description on the website. TODAY! Or pull it down off the website. Today. That is the only fair and proper resolution.

I'm not saying that Savage wont end up doing exactly that. And I really hope that they do. If so then they will have made me a happy customer. If they do anything beyond that then even better. Might actually make me a life long customer. But I do not expect anything more then exactly what I ordered.

I will keep you guys posted.

Yep.

 

[JaxCatm]

It's got to be a total loss! Tell you what I'll take it off your hands for $200.00 and pay the shipping to boot.

 

[TheSnake]

was his name Richie ;-) "the manager"

Thanks Snake, but the dealer ordered directly form the SKU# on the website. It was not his fault.

And no it was not Snake. And I ain't tellin who it is. It's not fair to him.

Werent me asking on this question Scott, it was LR_Shooter. I would have asked if his name was Peggy and did he have a funny accent. ;D


I must say that I agree with Scott on his complaints. $900 is not a ton of money but it is a lot more than $350 for an entry level rifle. The scope being mounted incorrectly is something most all of us can quickly fix, but you shouldn't have to on something you are purchasing brand new in the box. For those who think differently, how much is the right price you expect to pay to have these things done correctly? $1500, $2000, $2500, $10,000?

 

[JaxCatm]

I got a similar lesson taught to me the hard way a day ago. Seems I thought my rifles headspace was to short or the die wasn't sizing the case body enough because my sized cases would not chamber. I invested a lot of money in the rifle (FN SPR A3G) and I invested in really good presses and dies before I started loading. At the end of all my measuring and messing up brass by sizing it too much I took a hard look at the one tool I tried saving money on. My caliper was and still is showing .006 less then what it truly should be. Morale of the story don't expect things built cheap to perform to the same level and good quality product built right. I really am sorry to hear about the rifle troubles. I purchase one of the L.E. models and after 10 rounds tore it apart and rebuilt it with a high quality barrel, oversized bolt body to remove slop while cycling and a stock upgrade. Yes it cost me a large sum of money. But the end product assembled carefully and slowly well don't tell the guys at FN but it will turn my SPR inside out all day long. Hang in there and keep working the issue as much as you can. If nothing improves start saving money for a rifle you know will perform the way you want it to right out of the box. By the way if anyone every needs quality calipers or repair of precision measuring equipment take a look at longislandindicator.com. Hell just take a look at the site an absorb some of the companies free information.

 

[bozo699]

was his name Richie ;-) "the manager"

Thanks Snake, but the dealer ordered directly form the SKU# on the website. It was not his fault.

And no it was not Snake. And I ain't tellin who it is. It's not fair to him.

Werent me asking on this question Scott, it was LR_Shooter. I would have asked if his name was Peggy and did he have a funny accent. ;D


I must say that I agree with Scott on his complaints. $900 is not a ton of money but it is a lot more than $350 for an entry level rifle. The scope being mounted incorrectly is something most all of us can quickly fix, but you shouldn't have to on something you are purchasing brand new in the box. For those who think differently, how much is the right price you expect to pay to have these things done correctly? $1500, $2000, $2500, $10,000?

The scope on that rifle wouldn't make a decent scope for a youngster with a fake rifle, stop worrying about the crooked scope and pot metal mount and rings and remove it all and through all in the trash!!! the garbage man will think he has found a gold mine and you will save yourself a ton of headaches and money! I have had competent smiths that couldn't mount a scope straight so lets not pick on someone poor dummy trying to make a living and keep off welfare, and most likely has never even shot a rifle before because the junk scope is crooked!!!

As far as the faulty trigger that is a safety issue and and is unexceptionable on any rifle for any price, and Savage needs to fix it period!!! if there is a problem with it however I believe it was fine by your description of what happened, I'll explain in a minute. as for the rest of the complaints you get what you pay for and a $250 entry level Savage has those flaws, don't like it, buy a Cooper!! However you bought a $900 rifle so your complaint is valid for part of it,...
#1 the butt pad should have been on correctly
#2 What you ordered is what you should have got ( Savage is known to be bad for that )
#3 Savage only has ONE stock that is any good the Aluminum bedded fiberglass HS Precision stock that comes on some of there Varmint rifles. ALL the rest of there CHEAP molded plastic stocks are JUNK!! like all molded plastic stocks are!The stock wasn't dipped it was molded that way> That is what you need to do THROW that junk stock away, buy a HS Precision and spend the money to have it painted or dipped.
#4 I have already told you the Accutrigger is a gimmick, people think that by being adjustable and by saying accu that there special, THERE NOT!! there JUNK!! there safe because the firing pin won't fall unless the little red lever that controls the sear is pulled. That is what you experienced when you thought the trigger locked up,... you slammed the bolt closed,.. the trigger essentially fired at that point but because the red lever ( second trigger on accutriggers ) was not depressed the sear never dropped so the firing pin never moved forward. After you buy the rifle the trigger should be thrown away and a rifle basic or SSS trigger should be put in it's place!

#5 Remember you ordered a long range hunting rifle,.. NOT a standard 100 yard hunting rifle, you can't break a clean shot and be accurate at a 1000 yards with a 3.5 lb. trigger 1.25 is about right for the average long range guy, mine is at 10 oz. and sometimes I think it is never going to go off.

#6 Basically what you are getting with a Savage, and the reason there usually accurate is there action with the floating bolt head, it makes up for the crappy machine work and terrible barrels, plastic stocks and really really crappy triggers. Most people can't justify $1350 for a bat action and then build a rifle around it for a average of about $2700 less scope and rings.
So what they do is buy a $450 Savage, throw everything away but the action and build a precision hunting rifle around it for way less, and the neat thing about it is if you can't afford a smith you can do it all yourself if you have any mechanical skills what so ever.

I hope Savage makes this right with you but don't expect a custom finished rifle from them, there very best, top of the line rifles cost about what a good action would cost, there very crude at best. I have some amazingly good shooting Savages and some that weren't very good but all in all I have been happy for what I was paying for, hope yours pans out to be a shooter as well
Wayne.

 

[expiper]

Scott....there are lots of other folks on here saying the same thing..."you bought a SAVAGE...dont be surprized if it looks/fits/works like junk" ...I hope you dont think that you can buy a gun at the hardware store and go win the Nationals.......maby a good ole' boy local match but if it was that ez then Tony Boyer and such like are the biggest dodo's on the planet .....oooo yea there are a few Savage's that shoot good...but if you want reliable/dependable/repetable match winning ....grin givin ...accuracy .....you gota hav a custom (not Savage custom!!) action and more than a factory bbl.......and ooo those stocks......an old fellow once said "economy is buy the best and take care of it!!".....you bought a cobbled up Savage ....its a long line to get to talk to "Pegggy"....hahah.....hav fun with it...learn how to shoot and reload....spend your time shootin rather than stewin over what you bought....Roger

 

[BoilerUP]

[quote author=bozo699]#5 Remember you ordered a long range hunting rifle,.. NOT a standard 100 yard hunting rifle, you can't break a clean shot and be accurate at a 1000 yards with a 3.5 lb. trigger[/quote]

I don't think the 10 Predator Hunter was ever advertised as a "long range hunting rifle"...Savage makes such a weapon, its called the Long Range Precision.

I seriously doubt it is Savage Arms' fault that he got a blind mag and not a DBM. Perhaps the SKU number should have been changed to prevent such issues, but if the dealer gets his rifles from a distributor the dealer should have verified what he was ordering was a DBM rifle. If he got it directly from Savage, he probably should have done the same. Consider it a lesson for all involved parties.

The scopes that come on package guns are garbage - the one package gun I bought was a Simmons 8 Point available for $40 or less online. No way I'd take that optic into the field to hunt on anything other than maybe a 22LR...maybe.

It sucks the OP didn't get what he expected - I'd be disappointed too. But I'd have given Savage a few days to get the info and see what their CS response would have been before taking to the interwebs and castigating them on every gun web board known to man.

Its a synthetic stocked rifle, not a museum piece pre-64 Winchester 70. If it goes BANG and hits where you're aiming, and Savages have a history of doing that much better out-of-the-box than Remmy 700s, consider it good...

 

[bozo699]

BoilerUP,
I stand corrected on #5, somewhere along the line I though it was said long range hunter, the model 11 and 111's are the long range hunter models. The model scot ordered does come with a trigger adjustable from 1.5-6 lbs I wouldn't be surprised if the one he got wasn't a return someone messed with.
Wayne.

 

[Asynjor]

Your missing the point, I said IF it was old stock from a dealer it's not savages fault. That'd be like checking out the new 2011 silverado on the net then going to a dealer and buying a 2008 and getting pissed you got ripped off.

If that is a old model, from before they offered it in DBM. Then I don't see how that's Savage's fault, or why they should give you the newer model. That is your dealers fault, for not getting you the gun you wanted. Unless he ordered it direct from savage which I doubt. Like someone else said, it probably came from a distributor that had it on there shelf for years.

Your gun smith doesn't sound like he knows much about savages, as your trigger problems don't sound like problems.

The recoil pad sounds bad, 1/4" is a LONG ways off. And the camo sounds like a valid complaint.

You don't believe that Savage should honor a sale by providing exactly what is on their website? I don't know about you. But when I order something. I expect to get exactly what I ordered.

Lets see how that theory pans out. I'm at the dealer and I buy a fully loaded Chevy Silverado with everything. Then when it shows up and it does not have power windows, seats, satellite radio, and air conditioning like I ordered it. Instead it has a cassette player, no air, no power seats, and no power windows. But that's ok with you? Sorry, but accepting something other then what I ordered is just plain stupid.

as for the dealer not getting the gun I wanted. He ordered the gun using the SKU # directly from the models webpage off the Savage website. Enough said...

You talk like I'm being outrageous for expecting to get the rifle I ordered exactly the way it is advertised on the manufacturers website and exactly the way I ordered it.

at this point I'm not even worried about the quality issues. I am pretty sure that will be resolved. But I do expect the detachable magazine because that was how it was ordered and that was the main selling point for my decision on going with this specific rifle over 2 others.

 

[AdamJ]

Sorry you gave 900 for your package gun, your dealer took you for a ride. Savage makes 2 predator rifles, both have packages, One is a 24" fluted blue /w a camo tuperware stock and internal box mag. The other is a 22"fully camoed barreled action with a DBM and camoed tuperware stock. I am not a fan of the accu-trigger but they do work fine in a yote/deer hunting set-up. I have the 22" fully camoed set-up. I wanted it for the barrel length and contour. In 243 it took me 30 rds to come up with a load that sends 55BK at 3975 fps and groups in the 1/2 moa out to 500yds, most of the time. Wind is hard on those light bullets at longer distances. I hated the stock and found a smokin deal on a new HS for it under 225.00. The stock was green and didn't look right with MO brush so I removed the camo from the barreled action. Threw a lightly used vortex viper 6-20 on it from the samplelist at SWFA and with the new stock, scope, and rifle the total came to 975.00. When the barrel craps out I will put on a LW 24" 243 1-10 twist pre-fit and SSS lug.

 

[bozo699]

Sorry you gave 900 for your package gun, your dealer took you for a ride. Savage makes 2 predator rifles, both have packages, One is a 24" fluted blue /w a camo tuperware stock and internal box mag. The other is a 22"fully camoed barreled action with a DBM and camoed tuperware stock. I am not a fan of the accu-trigger but they do work fine in a yote/deer hunting set-up. I have the 22" fully camoed set-up. I wanted it for the barrel length and contour. In 243 it took me 30 rds to come up with a load that sends 55BK at 3975 fps and groups in the 1/2 moa out to 500yds, most of the time. Wind is hard on those light bullets at longer distances. I hated the stock and found a smokin deal on a new HS for it under 225.00. The stock was green and didn't look right with MO brush so I removed the camo from the barreled action. Threw a lightly used vortex viper 6-20 on it from the samplelist at SWFA and with the new stock, scope, and rifle the total came to 975.00. When the barrel craps out I will put on a LW 24" 243 1-10 twist pre-fit and SSS lug.

Adam,
Your right about being took for $900 My first pick on the web came up with $745 shipped.
Wayne.

http://www.bigskyguns.com/Center_Fire_Rifles-Savage_Model_10_Predator_Hunter_Package.html

 

[5spd]

With the Savage dissenters I will have to say of the 6 I've owned 4 FP10s, 1 12FV, 1 M11 (still have 4) not one has ever given me a problem and all shoot sub moa, all are standard/plastic stocked guns.
I put on aftermarket barrels on 2 of them after I shot out the stock ones & that was in the many/many thousands of rounds. I have bipods on them all & they have been dragged in the dirt/snow/rain/mud and everthing that WY has to toss on me and yup they are still the best shooters for what I do.
I happen to like the accutrigger also, none have given me a problem and all mine are set at 1.5lbs.
Nothing fancy or custom and you dont need to spend a ton of $$ for one of the most accurate stock guns out there.
I hope Savage takes care of you, but it should of been good to go in the 1st place & we all agree on that.

 

[Erik Cortina]

Adam,
Your right about being took for $900 My first pick on the web came up with $745 shipped.
Wayne.

http://www.bigskyguns.com/Center_Fire_Rifles-Savage_Model_10_Predator_Hunter_Package.html

I'm sure this will make the OP feel much better! ;D

In 243 it took me 30 rds to come up with a load that sends 55BK at 3975 fps and groups in the 1/2 moa out to 500yds, most of the time..

LOL!

I had a guy once tell me that his gun grouped about 2.5 inches at 1000 yards for 3 shots, but since we were at a long range F-Class Championship where we had to shoot 20 shots for score I asked him "And how does it do for the other 17!?", he said, "it does ok, but it always drops one about 10 inches low out of every string!". Sometimes it's not what they tell you that counts, it's what they leave out! ;D

 

[AdamJ]

Cortina, when I say it shots into 1/2moa at 500, MOST OF THE TIME I mean it has done it several times on calm windless days, and not at 1K. The "most of the time" comment refers to the fact that 55 gr BK can get blown way the hell off course at range and sometimes I miss guess the drift of these little bullets. In other words I am being honest and saying in a 500yd tunnel I bet it would be pretty true to 1/2moa for 5 shot strings. I am just not going to be like the keyboard commandos and say "every day, all day long." Never said anything about 20 rd string. Personally never needed more then one shot, much less 20, at range to do what I need to.
I hated to rip on the OP but the price gouge was as bad as any problem he had. The dealer ordered it from a distributor that had old stock. Don't feel bad I ordered my model 12 target action expecting the new closer action bolt spacing and got a 4.4" old action rifle. The trigger was set too light, that is why the trigger would lock-up. The recoil pad fitment was definitely off and should have never left the plant like that. I have had real good luck with savages, but anymore I just as soon buy a stevens action put on a sav-1 or sav-2 trigger and the barrel of my choice with a sss recoil lug and skim bed it in a B&C medalist or PDC custom stock. I broke down and bought a savage F-Class in 6br thinking it ought to be good as I have had a couple 308s, 22-250, and a 223 that shot great. Wrong that barrel had a hard time with consistent 5 shot .6ish groups at 100yds. You know it is bad when a 6 br target action with NF and 6 oz trigger with about 300rds of load work get out shot by my 243 predator rifle. That rifle is now wearing a 6br criterion from northlander.

 

[Erik Cortina]

I never said you shot at 1000 or that you shoot 20 shots. Your comment simply made me laugh reminded me of that particular conversation, that's all!

And I know you weren't shooting at 1000 yards, not with that bullet anyways!

 

[AdamJ]

yeah that little guys BC is around .250ish. It is hell on yotes at 400 and under though, can see what they had for breakfast.

 

[DennisH]

Sometimes it's not what they tell you that counts, it's what they leave out!

This is the most truthful statement is have seen!

I think were getting way off subject from the original post, but it's been interesting!