New Savage - Dissappointment!

[00Scot]

Scott,
I am sorry to hear about your bad luck, your not alone there has been multiple threads on here about problems with Savage rifles,luckily I have not had that problem yet with them, however even there better rifles are a little cheesy, I already told you about there down falls, there stocks look like they were shaped with a rasp, the accutrigger is a joke, it's a stamped metal sear dropping piece of JUNK, the bolt looks just like it sounds a old bolt off a John Deere or something and there bores looks as rough as a corn cob and that's without the aid of a bore scope, yet they usually shoot pretty well and some shoots really well ???


Did I mentioned my Tikka T3 lite has a bolt that is so smooth it feels like its glass, its really really nice trigger breaks clean at 2lbs every time, did I mention the sear has never locked up like the accutrigger does EVERY TIME you close the bolt to hard and fast :'( did I also mention it shoots 1/2 minute out to 600 yards with hunting ammo ;D, the stock, trigger guard and bolt shroud are cheesy but did I mention it shoots 1/2 MOA out to 600 yards : Oh did I mention it is stainless and cost $600 and kills every time I pull the trigger

I own a lot of factory rifles but in the last few years I usually only have custom rifles built but every once in a while I get in a hurry,....did I mention the Finns really build a really accurate inexpensive factory rifle??.....well they do!!
Hope you have better luck with the Savage you have coming, I am sure it will be better, best of luck to you
Wayne.

I smell a told you so in there somewhere..... lol

 

[bozo699]

Scott,
I was just clowning around, I seriously hope they make it right with you, our money comes to dear to us working stiffs
Wayne.

 

[TheSnake]

Scott,
Do tell us how Savage answered your complaints. Also if the rifle was old stock as stated. Sorry you had this on your first Savage purchase. I have two of them and they are great rifles. Reminds me of a custom van the manufacturer purchased back from me at full purchase price after 8 months because I only got to drive it 3 out of the 8.

 

[00Scot]

Scott,
I was just clowning around, I seriously hope they make it right with you, our money comes to dear to us working stiffs
Wayne.

I know ya were. It's all in good fun. Until Savage doesn't honor the description on the website! HAHA

 

[00Scot]

Scott,
Do tell us how Savage answered your complaints. Also if the rifle was old stock as stated. Sorry you had this on your first Savage purchase. I have two of them and they are great rifles. Reminds me of a custom van the manufacturer purchased back from me at full purchase price after 8 months because I only got to drive it 3 out of the 8.

I will make sure I post the reply from Savage. Hopefully I will have time to do it before I leave for the hunt so I don't keep you guys waiting. If I don't get a chance before I leave I hope get the chance to pick up the New Droid Bionic tomorrow so maybe I can do it from the road while my hunting partner is driving. Since my original droid is useless on the internet I hope this new Bionic lives up to all the hype! But I digress......

 

[Tozguy]

This thread brings to mind the old saying ''who is inspecting the inspectors''

 

[1000yardstare]

Wanted to buy a Savage Predator in .223 two years ago. When the owner of the gun shop took it out of the box I immediately noticed the white primer blotches in the camo finish down the whole length of one side, mainly in the checkering.

Was more amazed when the owner said "Buy the rifle and ask Savage to replace the stock under warranty"?? I said thanks but no thanks and walked out.

Quality control may consist of inspecting every tenth rifle which means the other nine don`t have a close inspection before being boxed.

Bill

 

[Taildrag15X]

Savage does have a disclaimer on the very page you got the SKU Number:

NOTE: Appearance and specifications subject to change without notice.

This doesn't help with the issues other than the blind mag., but you see they know how to cover there butt.

Did you shop the prices for this rifle before walking into a shop to order at Suggested Retail? I just checked 2 sources that I have bought from before, both show each SKU (not sure shich caliber you are after) in stock, NIB with one at $579-$685 + $15 Ground shipping and the other at $695 + $16 Ground shipping.

I've bought several new Savage rifles over the years, most expensive was the PALMA/HighPower Rifles in the mid 90's when the model was 112BT, all new Factory Fresh and never a problem.

 

[fdshuster]

All reasons to "build your own". I will not spend big bucks for a new factory rifle and have no control over the freebore length, chamber neck diameter, and over-all chamber length. And, I will have the custom, lapped barrel of my choice, so have a more likely one that will be extremely accurate without fouling like a copper mine. Yes, it will cost a few bucks more than the factory, but in my opinion, it's money well spent. Buying any factory rifle, even regardless of cost, is a crap shoot at best: You may luck out and get a really good one, could be "O.K.", or it could be an outright piece of junk! JMO

 

[Taildrag15X]

All reasons to "build your own". I will not spend big bucks for a new factory rifle and have no control over the freebore length, chamber neck diameter, and over-all chamber length. And, I will have the custom, lapped barrel of my choice, so have a more likely one that will be extremely accurate without fouling like a copper mine. Yes, it will cost a few bucks more than the factory, but in my opinion, it's money well spent. Buying any factory rifle, even regardless of cost, is a crap shoot at best: You may luck out and get a really good one, could be "O.K.", or it could be an outright piece of junk! JMO

Roughly 95% of the Hunting public will only ever buy an off the shelf Factory rifle, that's who the gun makers are targeting with these Combo Guns and you get what you pay for!

 

[bozo699]

All reasons to "build your own". I will not spend big bucks for a new factory rifle and have no control over the freebore length, chamber neck diameter, and over-all chamber length. And, I will have the custom, lapped barrel of my choice, so have a more likely one that will be extremely accurate without fouling like a copper mine. Yes, it will cost a few bucks more than the factory, but in my opinion, it's money well spent. Buying any factory rifle, even regardless of cost, is a crap shoot at best: You may luck out and get a really good one, could be "O.K.", or it could be an outright piece of junk! JMO

Spot on Frank
Wayne.

 

[00Scot]

I called Savage this morning and was on hold for close to 19 minutes. Not the best first impression to give an unhappy customer calling about a problem with the companies product. But anyhooo.....Someone finally picked up who just noticed that my call was on hold for 19 minutes and was for Effie who had since left to go to the dentist. Don't ask me how that happens but it did. Ok, not good again. But so what....lets move on. The gentleman introduces himself as the Manager (yay, ok now I'm getting somewhere, and no I will not release his name out of fairness to him) and said I that he could have Effie call me back. Not a chance. I want to talk to someone right now. And who better to talk to then a manager.

So I tell him about the scope, the trigger, the stock, the recoil pad and about to go on and he stops me to ask for the serial number. I don't have it since the rifle was sent back. But I can get it from the dealer later this morning when they open. I tell him I will call him back with it then proceed to explain the detachable mag. He stops me again. Doesn't want to hear about it without the serial number. Not good. I try to give him the SKU number off his website, again, doesn't want to hear it. Not good again. The first rule of customer service is when a customer has a complaint you hear em out. Period. You do not stop them in the middle of the complaint. You hear em out. Then start to deal with it. I get where he is coming from. Wrong move on his part. IMHO. But I accept it and move on. He asks for my email and states that he will email his info and asks that I give him the serial number as soon as I get it.

So now we wait.

A couple of positives that came out of this call. He genuinely seemed disturbed that this had happened. Good. And he is moving towards a resolution. Good again. He stated that he is going to go down to quality control and check things out and have a discussion with them. Good again. All three things show the customer that their complaint is a valid one and that you want to resolve the problem. He did say the standard line "I cant believe something like that would have ever left the factory" and that he wasn't disagreeing with my points. He did try to explain away the bad camo. I get that. But not a good move on his part. The excuse that these camo jobs are done outside and that they do not have control over them is simply BS! The gun still comes back for Assembly and bore sighting. The problem should have been caught at that point. Or if nothing else it should have been caught by quality control before it left the factory. It's that simple.

So at this pint we wait. I am very optimistic that I will get a decent rifle at some point. But not optimistic that it will be what I ordered off the Savage website. Meaning that it may not come with the detachable mag. The reason I say that is because he started to go into how product models change and this and that. Blah Blah Blah. Don't make excuses. Fix the problem. Send out the order the way it was advertized. Then get your arse in gear and change the model description on the website. TODAY! Or pull it down off the website. Today. That is the only fair and proper resolution.

I'm not saying that Savage wont end up doing exactly that. And I really hope that they do. If so then they will have made me a happy customer. If they do anything beyond that then even better. Might actually make me a life long customer. But I do not expect anything more then exactly what I ordered.

I will keep you guys posted.

 

[Asynjor]

If that is a old model, from before they offered it in DBM. Then I don't see how that's Savage's fault, or why they should give you the newer model. That is your dealers fault, for not getting you the gun you wanted. Unless he ordered it direct from savage which I doubt. Like someone else said, it probably came from a distributor that had it on there shelf for years.

Your gun smith doesn't sound like he knows much about savages, as your trigger problems don't sound like problems.

The recoil pad sounds bad, 1/4" is a LONG ways off. And the camo sounds like a valid complaint.

 

[00Scot]

I have now sent the Manager the Serial number of the rifle I ordered so he can research it. But get this, I checked the Savage website and discovered that it has been changed. The website now lists that model as coming with an "internal box" magazine. So at least they changed that quickly!

I just hope they don't try to pull a fast one and say that it never stated a "detachable box" magazine. That would be bad for business. I do have a print out from the website and a printout form the dealer which both show that it came with a detachable magazine. So I really hope he does not try to say that it never came with one. But if he did it would make sense as to why he skated the issue of the magazine when I brought it up and why he stopped me right there as soon I mentioned it.

There are also many people that read this thread and other threads on this subject on other sites that checked the Savage site after I brought this subject up and saw that it came with the detachable box magazine.

I really hope that Savage does not try to deny it!

So now I wait and see what Savage is going to do. It's all up to them to make this right and make this customer happy!

 

[00Scot]

If that is a old model, from before they offered it in DBM. Then I don't see how that's Savage's fault, or why they should give you the newer model. That is your dealers fault, for not getting you the gun you wanted. Unless he ordered it direct from savage which I doubt. Like someone else said, it probably came from a distributor that had it on there shelf for years.

Your gun smith doesn't sound like he knows much about savages, as your trigger problems don't sound like problems.

The recoil pad sounds bad, 1/4" is a LONG ways off. And the camo sounds like a valid complaint.

You don't believe that Savage should honor a sale by providing exactly what is on their website? I don't know about you. But when I order something. I expect to get exactly what I ordered.

Lets see how that theory pans out. I'm at the dealer and I buy a fully loaded Chevy Silverado with everything. Then when it shows up and it does not have power windows, seats, satellite radio, and air conditioning like I ordered it. Instead it has a cassette player, no air, no power seats, and no power windows. But that's ok with you? Sorry, but accepting something other then what I ordered is just plain stupid.

as for the dealer not getting the gun I wanted. He ordered the gun using the SKU # directly from the models webpage off the Savage website. Enough said...

You talk like I'm being outrageous for expecting to get the rifle I ordered exactly the way it is advertised on the manufacturers website and exactly the way I ordered it.

at this point I'm not even worried about the quality issues. I am pretty sure that will be resolved. But I do expect the detachable magazine because that was how it was ordered and that was the main selling point for my decision on going with this specific rifle over 2 others.

 

[TheSnake]

I don't think Asynor was disputing your points Scott. I feel he was stating that it could have been the dealers fault for shipping you old stock.

 

[LR_Shooter]

was his name Richie ;-) "the manager"

 

[00Scot]

was his name Richie ;-) "the manager"

Thanks Snake, but the dealer ordered directly form the SKU# on the website. It was not his fault.

And no it was not Snake. And I ain't tellin who it is. It's not fair to him. Unless he does something amazing and would like the credit for making me a happy customer. Otherwise he shall remain nameless!

I talked to him earlier and I have a feeling that this situation will be concluded in a satisfactory manner. But for now I wait. In talking to him there was an unpleasant exchange and I was impressed how he handled it. I am gaining trust and respect for Savage already. So I just hope it all works out.

We shall see....

To be continued.........

 

[00Scot]

Well Savage is closed for the day so I guess there will be no resolution today. I spoke to Mr. Savage the first time and explained the problem. He asked for the Serial number so I emailed it to him. He called me and the call unfortunately went to voice mail because I was switching to a new phone so the number was in limbo when he called. Nothing I could do about that. So I called him back like he asked. No answer. So I sent him an email.

Now I am waiting until tomorrow to see what happens. From our discussion earlier today I do feel like he will make things right. But we shall see.

To be continued....

 

[farmerjohn]

HI NEIGHBOR, SEVERAL YEARS BACK WHEN THE F-CLASS 6.5X284'S BY SAVAGE CAME OUT, I AND THREE FRIENDS DECIEDED TO GET IN THE F CLASS FACTORY RIFLE CLASS AND ORDERED 4 AT ONE TIME. WE FLIPED A COIN FOR 1st PICK WHEN THEY CAME IN. I WAS LAST AND THE STOCK HAD PROBLEMS SORTA LIKE YOURS, BUT THE KICKER WAS THE RIFLEING IN THE BARREL. IT LOOKED LIKE IT HAD BEEN DONE ON A DRILL PRESS, YOU COULD SEE WAVES IN THE LANDS AND GROOVES. TO CAP IT OFF THE TEST TARGET WAS SHOT WITH A 6MM. I CALLED AND GOT SOME OF THE SAME STUFF YOU DID, WHAT REALLY PISSED ME OFF WAS WHEN THE GUY SAID I COULD NOT TELL THE DIFFERENCE IN 6.5 AND 6MM HOLES IN THE TARGET. ANYWAY I HAD A GREAT DEALER HERE IN ARK, AND I JUST TOOK IT BACK TO HIM. COUPLE OF WEEKS LATER GOT A NEW ONE IN, AND IT WAS OK, BUT NOT IN LINE WITH WHAT WE WERE PAYING FOR. WENT TO MIKE DAVIS FOR A GOOD CUSTOM AND BEEN HAPPY EVER SINCE. OH, AND NONE OF THE OTHER GUYS KEPT THEIR'S EITHER. MY EXPERIENCE, NOBODY ELSE'S.