dellet
Gold $$ Contributor
My understanding is that this is only an issue with certain models and years. So they have clearly figured it out.Can't they link it up to GPS or satellite ?
Musk vowed never again on the APP going down, We'll see.
The customer this happened to was quite honest about the good and bad about the Tesla he owned. Great customer support, but logistics don't always work out.
Traveling through Montana according to him, was harder than cross continental Australia. Australia has what looked like locomotive diesel generators stationed throughout the interior, my understanding was thanks to Tesla. Here you're on your own, sometimes depending on other Tesla owners for charging. This customer has a station and says he meets a lot of other owners that way.
He had a flat late on Friday afternoon, sidewall damage, no spare. Apparently to save weight and space, the spare was eliminated and in case of a flat, call customer service and they send a tow truck, take you to a service center for repair or ship a tire to have installed. Great customer service.
[Forum Boss. Yes, no spare tire. This from the web: "To Tesla, it didn't make sense to include a spare tire for only 15% of the time. ... So, in place of a spare tire, there's something called the TPMS sensor. This informs drivers when the tire pressure is low, giving them enough time to drive to a tire repair shop, decreasing the risk of flat tires." FB: That sounds good, but a major puncture can go completely flat very quickly, in a short distance.]
Problem with late Friday in Montana, the tire did not start moving until Monday, arrived about 4pm Wednesday, car picked up Thursday morning.
He planned trips carefully, but there were the occasional surprises. The unlock app was one.
Look at the view sweetheart, not a sign of another human anywhere. Let's get a photo. Purse and wallet left in the car, photo taken, push send to share it with the world. No service. No unlocking the car. No calling a tow truck or anyone else. Wait for someone to stop and take you to a phone. Kinda like the old days.
Again these aren't really EV or Tesla problems, but there seems to be a basic assumption that everyone that will own, one lives in the city. Where there are Tesla dealerships and charging stations within reach. This customer has never brought his Tesla back for the summer.
For perspective we don't have a Rover dealership anywhere close and any customer service is 250 miles away. Had a person call on a no start on a Range Rover. He was trying to decide if it was worth it to wait a couple days until I could look at it for $$ or have Rover customer service take care of it under warranty.
Turns out his driveway is pretty steep, parked it the night before and would not start in the morning. Rover came and picked it up, called him the next day, car is ready, here's the total. Warranty does not cover so low on gas that it won't start on a hill. They did cover the tow to the shop. He had to pay for the gas and figure out how to get his car back from 250 miles away.
There are a lot of very nice cars I don't recommend as daily drivers here if you don't have a backup or absolutely need it every day. I can provide air for the tires, water for the radiator, soap for the wiper washers. Everything else is 2-5 days out. If you read the fine print, we're designated Rural delivery. That means over night delivery is not guaranteed from anyone.
You might consider trading your Jaguar in on that used Subaru if you can throw in some cash to make it worth while.
I get calls often,
My phone won't talk to my car, can you help?
I can give you the number of the closest dealer, or Phone store.
No help at either.
What about software support?
They don't speak English.
Customer support on any new vehicle is becoming more important than any thing else. Computer in your toaster goes out by another one. $1000 phone won't talk to your $100,000 car, call Peggy in Bangladesh.
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