What would you do?

[tthomp302]

"If my shop messes something up, we eat the cost because it shouldn’t have left." Mine as well.
@tthomp302 I believe this should be the norm, but we all know it's not.

I see more pinholes than the one. Unacceptable, at the very least.

It makes me Patron the ones that take care of customers even more. My post history can be checked and people can see that I highly praise several small companies for their customer service and the way they treat their consumers.

 

[Dimner]

Here is a bit of a different take:

You can pay people to work but you can't pay them to give a crap. The only person in a company that can be counted on to give a crap is the owner. Their blood sweat, tears, and future are all embodied in the business.

I'm not saying that there aren't good people working in the businesses out there. What I'm saying is that the great ones that I've worked with chose to be great, to have pride in their work, and to treat the customer like family.

I'd say contact the owner directly. Show that person the stock, and ask them if they would want that one leaving the door. A replacement will take time, but the vast majority of small business owners will make something like this right.

This is a really good point. When there are many options to go with I try to research companies and pick the one with the customer as family mentality.

 

[joshb]

$1350 for a stock??? It better be perfect!

 

[joshb]

I'd live with it and enjoy the stock, but that's me. I wouldn't be thrilled, but I'd get over it pretty quick. If it bothers you enough to post here it must be a big deal to you. Good luck.

However, if that @Bc'z guy screwed up my paint job I'll be blabbing about it here endlessly and naming names.

Ha! Last I saw, he didn’t have any hair! Maybe now we know why! Saves trouble like this!

 

[Mark W]

There’s no way that I would be happy with that stock. It should be repaired or replaced.

 

[Dos XX]

File with your credit card company and let them hash it out. I'm betting you would win.

 

[boltfluter]

If this happens to be a Manners stock, I would be shocked if Tom (the owner of Manners) does not make you happy and make this right. My guess is that he is not aware of this yet. His customer service is very very good. He went above and beyond when I had a minor problem with one of his stocks years ago. Insist on speaking with the owner and not an employee. Stuff happens, it's how it is handled after the sale that separates the best companies from the rest. Good luck!
Paul

 

[L1986]

If it’s the manufacturer I think it is I just took delivery of one yesterday very similar minus the clear coat…this is my third one from them and have one more on order. This one took 9 months and the one that is left is going on 11 months wait. While I love their stocks and the features they have…I don’t think I’ll order any more from them. This last one I received was by far the worst QC wise on the finish. Multiple small issues with the paint…small chips and scratches. This is a hunting build that is far behind anyhow so I’m just living with it knowing it’s going to get use marks anyway. It also wasn’t near 1300 dollars but still expensive. I think they have blown up in popularity and just guessing by my wait times are operating at max capacity so things are bound to get out the door that probably shouldn’t. I also have no doubt that if I called them they would make it right I just don’t want to wait any longer. Hopefully you can get this resolved to your liking because they really are nice stocks!

 

[rayporter]

personally, i feel you are wrong to take this public before you had completely exhausted the chain of command.

 

[tthomp302]

personally, i feel you are wrong to take this public before you had completely exhausted the chain of command.

I’ve not named any names, in fact I was trying to not even say what the object was in the beginning. I’m not putting them on blast, I know things happen. I was asking peoples opinion in light of the first customer service response from them.

 

[Pete Wass]

All too often people get away with inferior quality because there is a reluctance to call them out in public. The only person who suffers is the customer. I'd call them out in public if you have been told SORRY.

 

[spudgun]

I hope the company is NOT Boyd's..... Just say'n...

 

[David Milisock]

I’ve not named any names, in fact I was trying to not even say what the object was in the beginning. I’m not putting them on blast, I know things happen. I was asking peoples opinion in light of the first customer service response from them.

You're correct to no to name names until the final refusal to warranty their work.

 

[BCR1]

Tagged

 

[bighorn06]

I agree with talking to the owner. If that doesn't get satisfaction I suggest making him aware of this post. If still not resolved I agree with the credit card recourse. More than likely the manufacture will either fix it or offer a discount. When you pay that much for a keepsake, You should get what you paid for. Good luck, Mike

 

[Edd]

If this happens to be a Manners stock, I would be shocked if Tom (the owner of Manners) does not make you happy and make this right. My guess is that he is not aware of this yet. His customer service is very very good. He went above and beyond when I had a minor problem with one of his stocks years ago. Insist on speaking with the owner and not an employee. Stuff happens, it's how it is handled after the sale that separates the best companies from the rest. Good luck!
Paul

You are right, If it is a Manners Tom will do whatever it takes to fix the issue. They messed up on a stock I ordered two times, on the same order. I sent it back and asked fo a refund. They gave me a refund then Tom called me and offered to make me a third one for free. I turned down the offer.

 

[HandgunHTR]

I have a bit of a different take here. The money you are spending on the stock is for the features, design, components, rigidity, and lastly, finish. The finish to me is almost completely unimportant as my guns are tools that are going to get beat up, scratched, and dinged up. I honestly don't care what it looks like as long as all the features are correct. For most of my stocks, I have just gone to getting bare carbon and spray painting it myself.
If that were mine, I would have already sanded it out and hit it with a couple of shots of clear coat, put my barreled action in it and had it to the range to start fireforming/load development.

 

[drop_point]

I'm going to rock the boat a little bit here. You got exactly what you paid for. The problem is you didn't do the research beforehand.

From the webpage:

What is a “field-grade” finish?​

A field-grade finish applies to all molded-in camo, web or speckle finishes. Small imperfections may be visible in the finish, such as: mold lines, sanding marks and fiberglass cloth. Instead of a flat finish like our painted stocks, the field-grade finish is a sanded matte to minimize reflections. All of our Elite Tac finishes are also available in high gloss.

What is the difference between a “molded in” finish and a “painted” finish?​

​

A “molded-in” or “molded” finish is pressed into the carbon fiber (Elite Tactical and Elite Hunter shell) or fiberglass (Standard shell) material when the stock is made. In order to remove the pigment from a molded finish, you would need to cut or scratch into the cloth material itself. Molded-in finishes are going to hold up to wear and tear (drops, scuffs and scrapes) better than a painted finish but will show any cosmetic flaws in the stock (eg, pinholes, overlapping carbon, etc).

Frequently Asked Questions (FAQ) - Manners Composite Stocks

Manners Composite Stocks Frequently Asked Questions (FAQ) page. Learn more about customer service, ordering, shipping & handling, and more.

mannersstocks.com

 

[Ccrider]

I'm going to rock the boat a little bit here. You got exactly what you paid for. The problem is you didn't do the research beforehand.

From the webpage:

Frequently Asked Questions (FAQ) - Manners Composite Stocks

Manners Composite Stocks Frequently Asked Questions (FAQ) page. Learn more about customer service, ordering, shipping & handling, and more.

mannersstocks.com

I Call BS.

Something like this should be in bold print with some photographic examples of what to expect. Nobody is going to pay 1300 bucks for a stock and expected to have the flaws that stock has in it.

 

[drop_point]

I Call BS.

Something like this should be in bold print with some photographic examples of what to expect. Nobody is going to pay 1300 bucks for a stock and expected to have the flaws that stock has in it.

Did you read the webpage?