Yep, say's right on their website to do not call them- you will only get a recording. I can see a smith only accepting calls at certain times of the day.....but to allow e-mail as the only correspondence tells me they avoid all confrontation....which translates to you'll get it eventually -maybe.Early on this past summer I contacted them via e-mail about a small job I needed done, and have yet to get a response. A month or so later I called to inquire about getting the same job done, and the answering machine said "we are not accepting any phone calls at this time". A friend of mine who has had a lot of work done there said he's not gotten any answers to his calls or e-mails either.