Fed-ex debacle

[Ggmac]

The saying goes “ you cant prove a negative “
It must be the companies motto .

 

[Jeff Porter]

I thought I had a problem like this a few times before- I get the text that the package had been delivered but cant find a package on my front porch or near the back door or garage door......panic and anger start to set in when happened to walk past a screen porch about 50 feet further back on my house and see a box on the floor in there... Happened a couple of times so I looked on the porch before freaking out the second time. Guess that drive will walk a few extra steps to get the package out of sight.

 

[Mark W]

It seems we are living in an age where there is a "customer be damned attitude".

I won't go into details here but in the last two years I've seen a significant decline in customer service and quality of products that use to be reliable.

I agree with this 100%. Quality and customer service went down the toilet and I’m not sure it’s coming back. Unfortunately medical , legal, and professional services are not exempt. It’s really kind of scary.

 

[Mark W]

We’ve had two mis-delivered packages in the last month. We were reimbursed for the first one because the address was visible in the delivery picture and it clearly wasn’t our house number. The other one was my next door neighbor and I recognized his porch, so I was able to just send him a text that I was going to grab my package. I guess we got pretty luck both times.

 

[Infrequent Shooter]

So i bought a barrel off a member here. He shipped it right away. I get a text saying its delivered so i go to my porch to grab it- not there. I look at the app it shows a delivery picture- not my house nor any i recognize. I put in a missing pkg claim, get an email saying they will contact me. Next day i get an email saying case closed, it was delivered and we have a picture. No way to respond with any comments. So i put in another claim. Next day exact same thing. So i guess if they deliver it theres nothing you can do if they have a picture of a random garage. Now im out a barrel and my money.

take your pics and documentation, and go in person to Kinkos/fedex location. you may get some help.

 

[spaniel]

Your situation is ridiculous Dusty, I hope it's resolved. I attended a meeting with the former CEO of UPS a number of years ago, he was so proud of their tracking. How far things have deteriorated since then.

A few weeks ago I realized I'd gotten a delivery email for a box of gun parts from Brownells but hadn't seen the box. Family didn't recall bringing it in. Turns out it was delivered the day before we left on holiday vacation. I had installed cameras on a DVR a few months back so I rolled back the recordings. The night before we left...very late, like 10:30pm...I see package delivered and put on the porch. No wonder we missed it. We leave and it sits there. Then a front came through with 45mph winds...package is there one second, then it's gone. But now I knew what direction it went, so I went searching. I found it ~100 yards away in a field, wet but gun parts intact.

 

[ShtrRdy]

There is a similar incident being discussed on the Long Range Hunting forum. One of the posts suggested this:

If there is a FedEx express station, tell him to go there and have them pull the gps where it was delivered.

 

[TylerFromMS]

How can a mail person deliver this and not know it’s damaged?

It’s fiiiiiine. Somehow, they all made it. I’m still amazed

 

[Dos XX]

 

[55fairlane]

The nightmares I could tell you, but there isn't enough space, let me hit a few highlights

FedEx hit a fire hydrant, water spraying 100' in the air, caught on camera, in writing denied hitting the hydrant.
Ups hit one of our race cars, caught on camera, written statement claimed he saw FedEx driver hit car
Ups leaves packages to be picked up for delivery in our parking lot, claims there lost
Ups has refused to accept heavy packages (well under there weight limit) because the driver wasn't "up to it"
Signature required packages are just thrown in the parking lot

 

[BlueWater]

The nightmares I could tell you, but there isn't enough space, let me hit a few highlights

FedEx hit a fire hydrant, water spraying 100' in the air, caught on camera, in writing denied hitting the hydrant.
Ups hit one of our race cars, caught on camera, written statement claimed he saw FedEx driver hit car
Ups leaves packages to be picked up for delivery in our parking lot, claims there lost
Ups has refused to accept heavy packages (well under there weight limit) because the driver wasn't "up to it"
Signature required packages are just thrown in the parking lot

One of the few methods to aid the companies in ferreting-out their malfeasant delivery drudges would be: on-body cameras.

But I suspect the backlash from the staffers would be painful, them actually being held to account for their misdeeds. I also suspect the companies wouldn't actually be interested in fixing their problem, as it's not like there are many alternatives to delivery services. Too many "rice bowls" would get broken, if they actually bothered to crack down on such crap.

 

[urbanrifleman]

There is a similar incident being discussed on the Long Range Hunting forum. One of the posts suggested this:

If there is a FedEx express station, tell him to go there and have them pull the gps where it was delivered.

I went to the hub with a recent issue I had with FedEx. The people there really did try to help.

 

[ShtrRdy]

I went to the hub with a recent issue I had with FedEx. The people there really did try to help.

Were they able to get GPS location from a photo?

 

[rwj]

Does anyone know what percentage of packages experience delivery issues by carrier? I suspect it’s small and is why the companies don’t react in a more positive/proactive manner. But that attitude really frustrates their customers!

 

[spike-55]

So i bought a barrel off a member here. He shipped it right away. I get a text saying its delivered so i go to my porch to grab it- not there. I look at the app it shows a delivery picture- not my house nor any i recognize. I put in a missing pkg claim, get an email saying they will contact me. Next day i get an email saying case closed, it was delivered and we have a picture. No way to respond with any comments. So i put in another claim. Next day exact same thing. So i guess if they deliver it theres nothing you can do if they have a picture of a random garage. Now im out a barrel and my money.

pretty sure those scan guns they use have a GPS function they won't admit too except under extreme duress. we lost some expensive stuff at the plant on a couple occasions and kept up the pressure to the point they finally had to admit they had a driver scanning delivered in a parking lot!!!! this is your second barrel loss in the last couple years???? i would make them produce the GPS coordinates of the delivery as verification and see what they say???
stan
we may have some fedex/ups guys on here that will fess up on the scanners capabilities and functionalities????

 

[Dusty Stevens]

pretty sure those scan guns they use have a GPS function they won't admit too except under extreme duress. we lost some expensive stuff at the plant on a couple occasions and kept up the pressure to the point they finally had to admit they had a driver scanning delivered in a parking lot!!!! this is your second barrel loss in the last couple years???? i would make them produce the GPS coordinates of the delivery as verification and see what they say???
stan
we may have some fedex/ups guys on here that will fess up on the scanners capabilities and functionalities????

The other one was usps and it was hopeless because it was scanned delivered too. The postmaster wouldnt look at my video that showed my mail lady delivering the mail with no barrel 2hrs before the barrel was scanned. When asked about it she just hollered yes it was a gun barrel just like every other day

 

[Dos XX]

I had a USPS deal where they said it was GPS scanned. The mailman told me he scanned it. I asked him where he scanned it. He started hedging and said that he often scanned them several houses before he got to the delivery address. I said, "well that kind of defeats the purpose of the GPS scan, doesn't it?" He tried the someone stole it from your mailbox line. I had walked out there as he was driving off from his imaginary delivery.

2 or 3 days later the doorbell rings and he has my package. No explanation. I am pretty sure he delivered it to the wrong address and that person put it back in the mailbox and it went back to the post office, then out for delivery again.

 

[c3d4b2]

I have had a barrel disappear with FedEx. Had the driver carrying the package to my door and back to the truck on my security cameras. Called FedEx daily.... no luck. Went by the shipping hub, had a nice visit with a security guard that worked at my plant. Could not talk with anyone at FedEx though. They finally had me call the shipper to file a claim.

 

[quadracer]

This is becoming far too common. If you do get your package, it will be left front and center on the porch, so get it quick before someone else does....

 

[SEM]

unfortunately I find shopping Amazon is becoming simpler for me I find what I cant find at my wholesalers and hardware stores and now clothing that is something I would wear in public I don not wear stretchy stuff dont have the form for it, I have noted that the majority of the female drivers actually hide my boxes and don't drop them, And are by far the most pleasant when I say thank you, Male drivers some are nice, Most leave the box or boxes in a HELLO look at me pile and in the rain, And when I say thank you for a nice delivery you'd think I said something really offensive. My regular UPS driver is very nice and knocks or yells out if I had not heard the truck, stacks large deliveries knocks or yells out and then waits for me or my son to appear before driving off, Replacement or holiday drivers not so good the few female drivers have been great...... Hummmmm maybe the ladies are way more sympatric about deliveries from there own experiences
I get really large heavy boxes ALOT of them sometimes they used to arrive with quite a bit of damage not now the AE from UPS got tired of the complaints from the shipper having to replace the items to many times, The USPS dont get me started,