I quit OP decades ago over that behavior. You got lucky, just about no one else has had the good experiences you had.
Word of warning they own and run other online sales companies. Ecentria is the corp umbrella that OP and others are under. Campsaver is another one.
Ecentria is the destination for all things gear.
ecentria.com
Pavel Shvartsman is the guy that started it all.
Check out the fancy headshots and tell me if you want to give them any of your $$$
Meet the incredible leaders that make up the Ecentria team.
ecentria.com