UPS Bash Bros shipping?? What THE HECK

[JMayo]

Back in the 70's there was a rewrap on the line that taped busted stuff up and sent it on its way. No paper work done.

If too damaged to do that to, it went to a damage department and they reboxed it, sent it back, sent it on or called it a loss.
Doing paper work.

Looks like the rewrap fixed you up !

 

[Nature Boy]

Midway is UPS’s customer not you. You did not pay UPS to pick up your package you paid Midway. In reality it will all be on Midway. UPS , FedEx , and the Postal Service all give cut rate deals to large shippers but part of those deals is that the shipper assumes all risks. Free shipping simply means the cost isn’t broken out as a line item on your bill and the item has been sold to you at a lower total markup. Free on board means you arrange pickup and you directly pay your shipping agent. You did not do that with Midway. You paid Midway and Midway paid UPS. Until the package is delivered to you in good condition and you accept it as delivered in good condition it is Midway’s responsibility.

Look Dave, I don’t participate in these forums to argue with people.

I ship ~$15M a month all over the planet....but you win....so enough, OK?

 

[50bmg1979]

Do you work for UPS?

I do. And from what Dave has said, he does also. My advice is if your package is damaged, then refuse delivery. That's the best advice I can offer. In our hub we run up to 275,00 per 4 hours. Some things are gonna get damaged. Trust me, it's not on purpose.

 

[Ccrider]

Look Dave, I don’t participate in these forums to argue with people.

I ship ~$15M a month all over the planet....but you win....so enough, OK?

Funny. Dave has hit the nail on the head. No room for argument.

 

[Ccrider]

I do. And from what Dave has said, he does also. My advice is if your package is damaged, then refuse delivery. That's the best advice I can offer. In our hub we run up to 275,00 per 4 hours. Some things are gonna get damaged. Trust me, it's not on purpose.

This is good advice. If the box is damaged, do not accept it or sign for it. It will be returned to the sender. If you do accept, have your delivery person nite the damage, open it immediately and notify the shipper if the contents are damaged.

 

[Dusty Stevens]

Look Dave, I don’t participate in these forums to argue with people.

I ship ~$15M a month all over the planet....but you win....so enough, OK?

$15m a month? Damn man what are you peddling?

 

[300_whisper]

I do. And from what Dave has said, he does also. My advice is if your package is damaged, then refuse delivery. That's the best advice I can offer. In our hub we run up to 275,00 per 4 hours. Some things are gonna get damaged. Trust me, it's not on purpose.

Thank you for the info. Can you explain the difference between the hubs and store fronts? The store fronts and the UPS corporate hubs seem to be at a disconnect. Like they only share the name. When I filed my claim as the shipper it was two weeks of well it’s the store front and then the store front was like no its UPS corporate. What is their relationship? Thanks again for the insider knowledge.

 

[antelopedundee]

I do. And from what Dave has said, he does also. My advice is if your package is damaged, then refuse delivery. That's the best advice I can offer. In our hub we run up to 275,00 per 4 hours. Some things are gonna get damaged. Trust me, it's not on purpose.

Sort of hard to do when they just dump a package on your doorstep and skedaddle. If it appears compromised maybe call the shipper and have them call UPS to retrieve it? It's been a long time since I signed for a UPS package; most shippers don't seem to require it.

 

[5spd]

I see crushed boxes on a daily basis from every shipper, worst packaging I handle daily is from amazon since all their boxes are sealed via an automated tape system with 1 piece of tape no matter the weight/size and its usually already coming apart when its shipped. I have personally re-taped 1000s of midway/amazon heavy boxes (in the last 25yrs) that have been crushed along the line. Every box is left at the customers address (usually not home) so the receiver cant refuse shipment right there. They can refuse it when they see the shipping damage IF they DO NOT open it (even on the next day). I scan them all as damaged so at least its documented in the system. Most Midway boxes are "puffed" up with airbags and tapped tightly, but the ones that are heavy (bullets) are usually compromised.
I had a midway shipment of barrels & bullets (yup in a puffed up stuffed box) that was crushed and missing items left on my steps. I did not open the long box, but could see loose bullets and a barrel coming out of one end. I called midway & sent them pictures and they said send it back and they will replace my order & they did.

 

[Rsadams]

I lost everything in a forest fire and a nice guy shipped me one of his spare xboxs so we could get online again before my house was replaced , there was a group of us who played a game and talked at night for years... I was living in a travel trailer on my land rebuilding at that time.... Anyway the box was marked fragile etc all over and it arrived looking like that , needless to say the electronics didn't work when they got here... Just me on this one but I cringe when I order something UPS because I know it will take days longer plus we will see what condition it's in and cost more than USPS.... There's no reason for a package to be treated like that....

 

[riflewoman]

I had a AR carbine “kit” (everything but lower) sent from Midway. UPS lost it. I called Midway and they filed a claim. A few days later UPS found it and it got delivered. Feces occurs.

Another time I ordered 2000 cast pistol bullets. The company sent them USPS. They arrived with the box all busted open and in a USPS corroplast bin. The shipper uses plastic bags and I had 180gr SWC 45 bullets and 200 per SWC 45 bullets mixed. Easy to separate by weight. The company replaced those bags. But what I noticed is that they packaged them with a lot of unused volume. This allows the item to shift in the box and that breaks down the box and eventually the item.

Moving companies learned years ago to pack things tight so they don’t move. A full box has a better chance of not breaking down. These companies need to relearn this.

 

[SG4247]

So, called Midway customer service this morning, and explained the lost bullets and damaged box situation, after 6 min on hold.

Without hesitation, they offered to send a replacement box of 100 sierras - to replace the one broken box.

No need for photos, or other info.
Didn't question my description of the box or packaging at all.

He mentioned they would not go via “Sure post” this time, but regular UPS ground, and that I should get them by Friday. They apologized for the original shipment damage and delay.

I am happy with that.
I appreciate the feedback and comments from the forum, as I wasn't planning to call MW CS at all - originally.

 

[antelopedundee]

So, called Midway customer service this morning, and explained the lost bullets and damaged box situation, after 6 min on hold.

Without hesitation, they offered to send a replacement box of 100 sierras - to replace the one broken box.

No need for photos, or other info.
Didn't question my description of the box or packaging at all.

He mentioned they would not go via “Sure post” this time, but regular UPS ground, and that I should get them by Friday. They apologized for the original shipment damage and delay.

I am happy with that.
I appreciate the feedback and comments from the forum, as I wasn't planning to call MW CS at all - originally.

Also they could have shipped those in a small flat rate priority mail box and you'd a got em safe n sound.

 

[fyrewall]

I get very apprehensive when Midway & others use "Surepost" . For example the shipment in question was delivered by the USPS. All sorts of bad stuff might have occurred. It kind of looks like the box got wet. I pick up our mail @ our neighborhood community mail boxes & periodically find misdelivered mail in my box, if I should get a parcel that won't fit in the box the USPS puts a key in my box that will work in an attached locker. I have seen notices posted by customers taped onto the mail box assembly advising that their package was placed in the wrong box and non-receipt. I have had USPS priority mail packages that have been opened by others because they were mis-delivered; one contained a $100 gift certificate - fortunately the other people were honest and did not steal my gift certificate. Other stuff was only delivered after an extensive search of the local USPS facility.

A flat rate priority box would not be tough enough to ship the bullets - they demand extra packaging.

Midway uses "Surepost" because it is the cheapest way to ship. If it is a light weight cheap item I can live with that. Inserting the USPS into the process just adds another layer of potential problems. I pay extra if it is an expensive item and get it shipped overnight or next/2 day and skip the "surepost" (oxymoron?) stuff and buy heavy bullets where I can pick them up at no charge.

 

[antelopedundee]

A flat rate priority box would not be tough enough to ship the bullets - they demand extra packaging.

Not true really. I've shipped lots of silver eagle coins in them with nary an issue. Properly oriented one can fit 7 tubes of silver eagles into them.

 

[fyrewall]

Not true really. I've shipped lots of silver eagle coins in them with nary an issue. Properly oriented one can fit 7 tubes of silver eagles into them.

This would be about 9.6 pounds of coins worth $2,576.49, in 7 plastic tubes about as tough as plastic bullet box, subjected to the trials of the USPS, in a cardboard box - not for me. About 15% of my priority mail sent or received has had major problems - misdirected, misplaced, damaged, or delayed. Did these fit into a small flat rate box @ $7.90?

 

[Coyotefurharvester]

Just had an experience with a seller who used USPS. I purchased a used scoped shotgun. Of course this had to be shipped to a FFL(out off state seller), when I picked up, the scope had been bent. The gunshop would not get involved, they did not package it(I didn't expect them to), I went online USPS to submit a claim. I found out even though I had purchased(paid for USPS mo) I was NOT the shipper or the receiver= cannot submit a claim. The shipper has told me he did, but I have no way to check and any monies would have went to the shipper,even though I "owned" the scope.

 

[antelopedundee]

This would be about 9.6 pounds of coins worth $2,576.49, in 7 plastic tubes about as tough as plastic bullet box, subjected to the trials of the USPS, in a cardboard box - not for me. About 15% of my priority mail sent or received has had major problems - misdirected, misplaced, damaged, or delayed. Did these fit into a small flat rate box @ $7.90?

Yes, the 7 rolls fit into a SFRB. As long as things aren't loose in the box they should be ok.

 

[antelopedundee]

Just had an experience with a seller who used USPS. I purchased a used scoped shotgun. Of course this had to be shipped to a FFL(out off state seller), when I picked up, the scope had been bent. The gunshop would not get involved, they did not package it(I didn't expect them to), I went online USPS to submit a claim. I found out even though I had purchased(paid for USPS mo) I was NOT the shipper or the receiver= cannot submit a claim. The shipper has told me he did, but I have no way to check and any monies would have went to the shipper,even though I "owned" the scope.

Tho some people do it, I would not send a firearm through the mail. Regardless of method I usually put it inside of a hard case and that inside of a box.

 

[dgeesaman]

No air bubble packages? Thats what they usually use and it sucks. Id rather see peanuts

Yeah my last box had 5 yards of air bubble strips.

Not my favorite thing to deal with but less annoying than peanuts.

It’s safe to assume UPS did something awful to it, the taped it back together again to see if they can make their mistake go away.