UPS Bash Bros shipping?? What THE HECK

[Kurz]

Something to consider. UPS sorts 7,000 packages a minute in the World Hub. There are 122 miles of conveyor belts with hundreds of 'pinch points' such as this:

Not only those pinch points but packages stack up and fall off of the conveyors to the concrete floor below, sometimes several stories. Package congestion occurs and your package gets assorted 'rounded corners' from being squashed into other packages and the steel siding along those conveyors.

The tape around your box indicates a UPS quick fix or expedient resolution to a broken box from their system. Like all companies who carry insurance, UPS expects catastrophic failure within a certain number of packages. Sometimes it's the sender fault, other times it's UPS and their high speed sorting system's fault.

 

[50bmg1979]

Something to consider. UPS sorts 7,000 packages a minute in the World Hub. There are 122 miles of conveyor belts with hundreds of 'pinch points' such as this:

Not only those pinch points but packages stack up and fall off of the conveyors to the concrete floor below, sometimes several stories. Package congestion occurs and your package gets assorted 'rounded corners' from being squashed into other packages and the steel siding along those conveyors.

The tape around your box indicates a UPS quick fix or expedient resolution to a broken box from their system. Like all companies who carry insurance, UPS expects catastrophic failure within a certain number of packages. Sometimes it's the sender fault, other times it's UPS and their high speed sorting system's fault.

What hub is this?

 

[Kurz]

What hub is this?

The article I was reading stated:

UPS’s Worldport in Louisville, Kentucky

Inside the Automated UPS Complex That Sorts 7,000 Packages a Minute

Sarah Zhang
5/26/15 4:00pm

 

[SG4247]

Very interesting! That explains a lot!

 

[jpx2rk]

I got a package today from Midway and the box doesn't even look like it went thru the UPS system or USPS (local mail person delivered it) except for one small corner of the address label is bent.

UPDATE:
I opened the box received from Midway, and it contained 3 boxes of bullets and a box of 204R brass (50 count), was well packed/padded with those air pillows. I inspected the brass, and only 2 dinged necks that needed attention.

Should have bought a lottery ticket yesterday.

 

[KentuckyFisherman]

I'd definitely like to know how Midway will handle this, but you've got to BE NICE when you call, right? Call them, send them the pictures, tell them that you'd really like to continue buying from them, and see how they react. Some online companies (Amazon), if you aren't flagged as a "problem child," they'll re-ship the item and tell you to not bother returning the damaged goods. I'd be interested to see how Midway treats you. I say again: BE NICE.

 

[SG4247]

Im always nice! I hadn't even planned on calling Midway about this, but if the forum thinks they will do a little something to reconcile this, I will give them a call. Id be happy with a $20 store credit!

 

[strut64]

file a claim with the shipper UPS .

 

[hammerjack]

Looks almost like a parachute failure to deploy.

 

[carlsbad]

key to successful shipping of heavy items is no empty space inside, no collapsible media ( like bubble wrap or styrofoam) and lots of tape. Nothing I've ever shipped has ever broken open. I've received bullets in box with inadequate packaging that broke through the box.

 

[carlsbad]

file a claim with the shipper UPS .

I would never file a claim with UPS. Midway has a contract with UPS, not you. Midway can decide what to do. -Jerry

 

[topclass2017]

But here is customer service for you... I would bet decent money that if you sent this thread link including the picture that Midway would make your order whole again, at their expense. Not too many other companies that would do that.

As tough as this is to say, I'm not so sure about Midway making good on the order. I've had a couple issues with shipping lately (like the OP, I had ruptured Lapua boxes and loose bullets, a battered reloading book packed in a box without any packing, and the replacement in the same battered condition), and what I received were apologies but nothing else. I've been a Midway customer for many years and still shop there, but recognize the potential risks in shipment. I've started shopping elsewhere, where packaging is better and whatever I buy comes in the condition I expect.

I do think if Midway hears these problems often enough and loud enough it may invest in better packaging. And training of the people in shipping on how to ship something so the risk of damage is lessened.

 

[ToddKS]

key to successful shipping of heavy items is no empty space inside, no collapsible media ( like bubble wrap or styrofoam) and lots of tape. Nothing I've ever shipped has ever broken open. I've received bullets in box with inadequate packaging that broke through the box.

This is the key.

Any empty space in the box will allow the bullet boxes to gain momentum and tumble the package as it goes through the sorting process. The damage in this case appears to be related to packaging issues.

 

[carlsbad]

I would expect Midway to make good. The modern way, and Midway is all over it, is the Amazon model with mechanized shipping so robots throw it in a box and ship it. There are bound to be some growing pains. --Jerry

 

[Bradu]

I will bash Midway. I have almost stopped using them because of poor packaging. Boxes of bullets thrown loose in an oversize box with little padding has been the norm in my experience.

The few times I've ordered bullets from midway, almost every time there was little to no packing material in the box and the case was broken with loose bullets everywhere. As Shoot4fun said, midsouth is my go to. Good prices, quick shipping and often free hazmat.

 

[PatMiles]

Looks almost like a parachute failure to deploy.

Yeppers, at least a one hopper!

 

[alphapygmy]

I will bash Midway. I have almost stopped using them because of poor packaging. Boxes of bullets thrown loose in an oversize box with little padding has been the norm in my experience.

This has been my experience also with Midway in the last year or so...

 

[Ned Ludd]

Thats all UPS.... not midway

Really? Every box I get from Midways looks just like that, regardless of what was in it. No one else's boxes arrive looking like that. It's solely because the shipments were not properly packed properly...at Midway's shipping department. They insist on using those stupid green air bags and the box itself half empty.

 

[jimmymac]

I used to order from Midway quite a bit. After several incidents where it was obvious the packaging was inadequate, I began purchasing elsewhere.

 

[Nature Boy]

I would never file a claim with UPS. Midway has a contract with UPS, not you. Midway can decide what to do. -Jerry

However, the problem is you are paying for shipping so ownership of the product transfers from Midway to you the moment it’s loaded on the truck, therefore, it’s on the customer.

As Larry Potterfield would say, “that’s the way it is”