SIG SAUER Kilo 2000 Obsolete and NOT Supported

[CaptainMal]

Disappointed that Sig does not repair their laser rangefinders. Mine has had little use but was just over their 5 year warranty. OK. Asked if they could fix the readout which no longer glowed to read the numbers.

"NO".

They do not repair. Throw it out. Was offered another model but for a price more than I can buy new on Ebay and at least one retailer. They give you a line of bull that they are giving you a lower price than their cost.

Just thought I would do an alert. Read that others have had similar issues so my take is Sig Sauer laser rangefinders are not reliable and certainly not backed. Just more Chinese junk the distributer has their name on and uses that good name to pawn crap on us.

 

[Coyotefurharvester]

Burris Steiner same "warranty"

 

[CJ6]

Burris Steiner same "warranty"

Learned that the hard way....I'll never buy a Burris product again.

 

[Walt Krafft]

How many 5 year old electronics ARE repairable?

 

[CaptainMal]

How many 5 year old electronics ARE repairable?

I would think all of them. Thought I could pay to have the readout replaced. Not to be.

What I have is a $400 7x monocular now. A hard one to focus at that, unless you have a good fingernail to turn that focus ring. It spent near all of its' life incase and inside a door pocket of the truck. Never frozen but sometimes heated, it is as new.

Unless you are wealthy or in cahoots with Sig, the reliability and service of this product are decidedly sub-par and should be avoided.

 

[10XSHOOTER]

Look at a Maven optics RF.1 range finder 5-4500 yds. $450.00 lifetime warranty.

 

[Knotwild]

It's not only optics. I bought a dishwasher and it started leaking within a month of installation. After some emailing back and forth, they refunded the money and that was it. No attempt at repair, replace or even to pick up the old one.

I've sensed (read between the lines) enough to know I won't buy any Sig optics, electronic or not. They all use their brand name to suck in customers knowing the cheap stuff will sell like crazy. If you research, you will see the cheap stuff is usually Chinese.

PS: Leica only has a one year warranty and they charge for repairs after that.

 

[CaptainMal]

I've sensed (read between the lines) enough to know I won't buy any Sig optics, electronic or not. They all use their brand name to suck in customers knowing the cheap stuff will sell like crazy. If you research, you will see the cheap stuff is usually Chinese.

PS: Leica only has a one year warranty and they charge for repairs after that.

Maven is what I am considering now. Knew about them. Only issue is I have an old Bushnell laser that works well to 600 yards. Not sure if my health and circumstances will allow me to return to Wyoming for a prairie dog hunt. If not, my next real usage is Fall of 2023 in Georgia.

Got lots of time to figure it out.

Leica is expensive but good. Paying for repair should be worth it. Paying near full price for a replacement is not. Nuts to Sig Sauer.

 

[marchx]

I learned the Sig legendary quality the hard way as well. Trigger in my brand new P320 did not reset after each shot. Huge reliability issue. Gave it back after one week. I would not even consider buying Sig optics.

 

[Ledd Slinger]

Disappointed that Sig does not repair their laser rangefinders. Mine has had little use but was just over their 5 year warranty. OK. Asked if they could fix the readout which no longer glowed to read the numbers.

"NO".

They do not repair. Throw it out. Was offered another model but for a price more than I can buy new on Ebay and at least one retailer. They give you a line of bull that they are giving you a lower price than their cost.

Just thought I would do an alert. Read that others have had similar issues so my take is Sig Sauer laser rangefinders are not reliable and certainly not backed. Just more Chinese junk the distributer has their name on and uses that good name to pawn crap on us.

I also warned everyone a long time ago about how bad their customer service is on warranty claims or anything else for that matter. One of their LRFs wouldn’t range properly for me straight out of the box and they wouldn’t even let me send it on for evaluation. Nothing but rudeness and rejection. So I was stuck with a brand new LRF that didn’t work properly. Worst optics company I have ever dealt with. Will never by another Sig optic again as long as I live.

About 10 years ago I sent in a set of the old Leica Ultravid BR binoculars because their was a very tiny air bubble under one of the objective lenses. They were well out of the warranty period. Leica took every single lens out of those binos then cleaned and resealed them and purged with gas. Also reconditioned anything else they could. Basically a full makeover. Received them back and they looked brand new! Then found out they didn’t charge me anything!

 

[Dusty Stevens]

I also warned everyone a long time ago about how bad their customer service is on warranty claims or anything else for that matter. One of their LRFs wouldn’t range properly for me straight out of the box and they wouldn’t even let me send it on for evaluation. Nothing but rudeness and rejection. So I was stuck with a brand new LRF that didn’t work properly. Worst optics company I have ever dealt with. Will never by another Sig optic again as long as I live.

About 10 years ago I sent in a set of the old Leica Ultravid BR binoculars because their was a very tiny air bubble under one of the objective lenses. They were well out of the warranty period. Leica took every single lens out of those binos then cleaned and resealed them and purged with gas. Also reconditioned anything else they could. Basically a full makeover. Received them back and they looked brand new! Then found out they didn’t charge me anything!

I think its different when you actually make the item. Theres not a single person employed by sig that could replace that display.

 

[Stephen Plumb]

With supply chain problems, most companies in electronics are hard pressed to support older products. A lot of them are End of Lifing a lot of products that they are not able to get the components to support any longer.
Most electronics engineers today are spending most of their life redesigning existing products for silicon that they are able to get their hands on. And even then, that is often changing daily.
On the plus side, I believe the US is setting up a lot of Fabs locally so they will be able to source local silicon which is good for all of us.
Still sucks when your infrequently used product gives up the ghost and you are forced to dig deep for a replacement. I have a cheap Nikon that I bought at CAbelas many years back, and "touch wood" it still functions but is very basic.

 

[kerjo]

About 10 years ago I sent in a set of the old Leica Ultravid BR binoculars because their was a very tiny air bubble under one of the objective lenses. They were well out of the warranty period. Leica took every single lens out of those binos then cleaned and resealed them and purged with gas. Also reconditioned anything else they could. Basically a full makeover. Received them back and they looked brand new! Then found out they didn’t charge me anything!

I had the same experience with the Leica Geovid 10x42 BRF binocs I bought in 2005. About 3 years ago the ranging reticle began working intermittently then stopped working completely. I sent them into the NJ service center and they spent 1.5 hrs to adjust the rangefinder, replace the eye cups, clean and lubricate them also. They sent me an invoice with no charge for the work they performed and shipped them back to me with no charge. These were 15 years old! I was awestruck! Sometimes you win.

 

[rijndael]

I also warned everyone a long time ago about how bad their customer service is on warranty claims or anything else for that matter. One of their LRFs wouldn’t range properly for me straight out of the box and they wouldn’t even let me send it on for evaluation. Nothing but rudeness and rejection. So I was stuck with a brand new LRF that didn’t work properly. Worst optics company I have ever dealt with. Will never by another Sig optic again as long as I live.

I also had a new/bad one. I returned it to Cabela's and got a Vortex. Their CS is typically above & beyond.

 

[Ledd Slinger]

My incident was “Pre-Covid” back when things were fine and dandy. No supply chain issues and product was under warranty.

For me it was the rudeness and fact that they wouldn’t back a brand new faulty product they are selling. Even if they don’t make it, they should have replaced the lrf in my case. I don’t have time for companies with poor customer service when there are so many other good companies out there that back their products 100%. And to be honest, nothing about the quality of Sig optics impresses me much so that makes it even easier for me to go somewhere else.

 

[ShtrRdy]

Oh, great. So when my 2000 stops working it's basically trash.

 

[CaptainMal]

Oh, great. So when my 2000 stops working it's basically trash.

YES!

Sad for me to relate Sig Sauer will treat you like the fool you were to buy the Chinese electronics they sell.
Maybe yours will continue to work?

Mine has just part of the center red circle visible. Never abused and rarely taken out fo the case, it mostly was stored in the read door window compartment of my truck. I would take it out, range something and put it right back.

To consider it fragile is an understatement.

 

[spaniel]

What 5yr old electronics product can be repaired today? Perhaps some, but this is hardly an outlier for the reality we live in.

Mine has been used well and not been a problem thus far, I don't know how old it is but I bought it not long after they came out. Keeping it in a truck 24/7 bouncing around may have shortened its lifespan, mine lives in a drawer outside of hunting season.

 

[Ledd Slinger]

What 5yr old electronics product can be repaired today? Perhaps some, but this is hardly an outlier for the reality we live in.

Mine has been used well and not been a problem thus far, I don't know how old it is but I bought it not long after they came out. Keeping it in a truck 24/7 bouncing around may have shortened its lifespan, mine lives in a drawer outside of hunting season.

We understand electronics evolve quickly and become obsolete just as fast but you’re missing the point. The main problem with Sig optics lies with their piss poor customer service and the fact that they avoid trying to help you in any way possible. They even talk to you in a tone like you are nothing more than a nuisance

 

[Stephen Plumb]

We understand electronics evolve quickly and become obsolete just as fast but you’re missing the point. The main problem with Sig optics lies with their piss poor customer service and the fact that they avoid trying to help you in any way possible. They even talk to you in a tone like you are nothing more than a nuisance

I used to work for a US based multinational that was HQ'd in Austin Texas. They had some management consultants in, who completely re-engineered the whole company. I think they have made some very good business decisions and some to too great at all ones. The bottom line is that customers who used to feel quite passionate about the company and its products, have been left in the distant rearview mirror.

The company however is able to sell more, than they can produce at present, and their revenue and profitability is up. Given the run on all things firearm related in the US since the BLM and government shutdowns, I suspect that many of the manufactures are also in a position that their revenues are up no matter what they do. Not saying it is right, but just that it is the reality for a lot of businesses.

The problem is that people have long memories, and tend not to rush back as soon as things turn the other way for the corporates. It seems like we are in another significant economic downturn, and many of those companies that blew you off, may now be begging for your hard earned dollars.

I am too new to guns to be passionate about any brands, sort of Ford Chevy style, or in our market, Toyota or Landrover, but I think service and relationships are always key to a business, and those companies that have a strong culture of valuing their customers, will probably ride out this recession in better shape.

I have no idea what Sig's corporate ideals are, but the fact that several on this thread have a dim view of their customer service, means that it is reality, and it is really up to them to reshape that perception if they choose to. I would hope their marketing types would trawl these types of threads and ensure they are protecting their brand value by turning the customer experience into a more positive one.