SIG SAUER Kilo 2000 Obsolete and NOT Supported

[CaptainMal]

I used to work for a US based multinational that was HQ'd in Austin Texas. They had some management consultants in, who completely re-engineered the whole company. I think they have made some very good business decisions and some to too great at all ones. The bottom line is that customers who used to feel quite passionate about the company and its products, have been left in the distant rearview mirror.

The company however is able to sell more, than they can produce at present, and their revenue and profitability is up. Given the run on all things firearm related in the US since the BLM and government shutdowns, I suspect that many of the manufactures are also in a position that their revenues are up no matter what they do. Not saying it is right, but just that it is the reality for a lot of businesses.

The problem is that people have long memories, and tend not to rush back as soon as things turn the other way for the corporates. It seems like we are in another significant economic downturn, and many of those companies that blew you off, may now be begging for your hard earned dollars.

I am too new to guns to be passionate about any brands, sort of Ford Chevy style, or in our market, Toyota or Landrover, but I think service and relationships are always key to a business, and those companies that have a strong culture of valuing their customers, will probably ride out this recession in better shape.

I have no idea what Sig's corporate ideals are, but the fact that several on this thread have a dim view of their customer service, means that it is reality, and it is really up to them to reshape that perception if they choose to. I would hope their marketing types would trawl these types of threads and ensure they are protecting their brand value by turning the customer experience into a more positive one.

Sure second the opinion.

Sig built a good reputation. That is sure suspect with the electronic products they are marketing.

Vortex is just one example that today offers a lifetime warranty on their electronic and optical products. They sure seem to be doing well and justifiably so.

 

[steelhead king]

I've had the same issues with my sig kilo bdx 1400 . Sent emails with no response. Tried calling a couple times but just got put on hold. Will never buy another. Sold my old Leica to try the new technology.

 

[Emmett Dibble]

Not range finder but ES bino’s… Nikons. We shoot lever action silhouette and have to use binoculars per the rules of the game. We shoot 2-3 times a month all year so they get WAY more use then the average bird watcher or hunter. Anyway… I finally dropped them one too many times and they wouldn’t track anymore. Sent them in (to the Camera repair facility). Recieved an estimate the day after they arrived and they were repaired and back in my hands in less then 5 days. Absolutely no complaints.

FWIW to the OP. I have stayed away from China made products as much as possible for that reason. They all seem “disposable”. Sorry for your piss poor handling as a customer.

 

[itchyTF]

Maybe I was lucky. I bought a Sig 2000 RF in the 2015/2016 time frame (I think). Didn't use it too much, 1 PD trip maybe. Can't remember how much time had passed but the display was messing up. It MAY had still been in warranty, don't know. But I sent it in and they replaced it with a 2200 BDX no charge.

 

[hogpatrol]

I bought a used Trijicon 5-30 off of ebay three years ago. Never did any warranty registration. The parallax went south, anything 300 and over had to have the max setting. Sent it back and a couple weeks later got an email saying it was obsolete and couldn't be fixed but we'll send you a brand new Ten Mile, FFP 5-30 as a replacement no charge. Have had nothing but outstanding service from Trijicon and Nightforce. Agree with others, if it's subbed out or China, look elsewhere.

Edit: Sightron was always A+ on service and turnaround times.

 

[Charwell]

Global electronics does alot of repairs. Here is thier info. We take obsolete circuit boards for chillers there for repair. It may be cheaper to just buy a new sig but be worth a call.

 

[CaptainMal]

Tested my new Vortex 4000 today. WOW!

When the Sig worked it struggled on some ranch buildings near me at 1000 yards or so. Same with cows out 800 yards. Today I rode to the same area and used the Vortex.

WOW is an understatement. Farthest cow I could fine was easily ranged over 900 yards. EASILY. Trees at 2,000 yards were quick and easy. Tiny sheds and buildings were fast into the 2000 yard range. Unreal.

I could see way down I 75 to a rest stop sign. The Vortex showed it as 2,356 yards each time I tried. Unreal. That is 600 yards more than a mile.

Did try to laser some trees far off. How far? It did not work. My guess is at least 2 miles out and probably more. Silly to laser that far. Great to know something like a game animal can be quickly and reliably measured over 1,000 yards.

This new Vortex 4000 is awesome.