Leupold Custom shop/technicians poor service

[Patton243]

About 2 months ago I sent a Leupold VX6 3-18x50 with an illuminated reticle in for them to put a target turret system on. I received the scope back in about 2 weeks time and took it out to the range. The elevation adjustment only got me about 40 MOA when it's supposed to have 75. I called the company and sent the scope in a second time to have it repaired. Long story short, they had to replace the entire scope because the elevation adjustment was screwed up. So, after about 3 weeks I got the scope back again.

When I received the scope again, I noticed what appeared to be a crack in the top part above the reticle. It was canted but noticeable to even my 75 year old grandfather. I called them up again and had it sent in. When they received the scope the tech called me and stated there was intentionally a break in the reticle due to the illuminated feature. I told him it was clearly broken when I received it. None the less, they sent it back and I received it today. The reticle clearly had been changed regardless of what they said. So finally I figured the scope was ready to go. They sent me a paper assuring me they looked over this entire scope before it was shipped out and no issues. Nope... I tried the illuminated reticle and now that doesn't work. I tried 2 brand new CR2 batteries and both did not function. So now I have to call these clowns AGAIN tomorrow to have it repaired for a 3rd time.

By all means I'm not trying to bash Leupold here because I've always had good success with this company in the past, but this scope has been a headache ever since I sent it in the first time. Now tomorrow I have to contact them again and run over to the UPS store and have them ship it out again. They must have monkeys working down in that shop lately because their customer service totally sucked throughout this entire process. Even simple questions on certain features the techs couldn't answer. Hopefully this is the last time I have to send this damn thing in now. Totally frustrated with their entire process. They definitely lost money in the future going their way. I'll dump more money in Vortex in the future. That's all.

Chris

 

[Chief 101]

I have always had stellar service from Leupold, many old scope repairs and a few reticle changes...I don't like bashing good American companies on public forums...

 

[riverwolf1]

well' I can't disagree with your frustration, but I can tell you in the last 6 months I have sent 2 6x scopes in for reticle changes and 1 6.5x20 to add a target turret, work done perfectly and in less than 2 weeks time! Sorryyour having problems they are usually very easy to deal with and the only company that has a lifetime warranty no matter whether your the first owner or the 10th owner!

 

[bobinpa]

About 2 months ago I sent a Leupold VX6 3-18x50 with an illuminated reticle in for them to put a target turret system on. I received the scope back in about 2 weeks time and took it out to the range. The elevation adjustment only got me about 40 MOA when it's supposed to have 75. I called the company and sent the scope in a second time to have it repaired. Long story short, they had to replace the entire scope because the elevation adjustment was screwed up. So, after about 3 weeks I got the scope back again.

The scope you have has a total of 75 moa of adjustment, so if your scope was "centered" when it was sighted in you should only expect to get half of that in elevation, which is 37.5. So if you got 40 moa of elevation adjustment after it was sighted in then there was nothing wrong with the scope in the first place. There was no reason or need to have it repaired at all. And I doubt that they would need to replace the whole scope over an elevation repair....

As others have said, I have only ever had great customer service from Leupold when I have had reticles changed......I couldn't tell you about their repairs because after 25 years and numerous scopes, I haven't needed any yet.

 

[Patton243]

One reason I don't like coming on the general forums to post anything is because you'll always get the fan boys that come out of the wood work and say anything to defend their beloved company. I posted negatively about several experiences with Remington's a few months ago, valid issues, and some people on here tried to blame my gunsmith and tried to say its my fault. Nope, it's not my fault or the gunsmith when other people have had the same known issues with this company. At any event I move on.

First, the scope from beginning to end only had about 40 MOA when it was returned to me. The center was around 20 MOA, so I never had anywhere close to the 75 MOA listed. The elevation turret was actually LOOSE. Secondly, there's no excuse that the illuminated reticle doesn't work now when they sent it back. Also, I don't like the fact they sent the package back UPS ground when they screwed up and should have expedited the service back to the customer. (I'm east coast) The guy above also mentioned about "bashing." This is no bashing pal. This company screwed up multiple times with my scope and I'm letting people know. Just because they did excellent service with your scope in the past, doesn't mean they do it with everyone. And by all means I stated they're a good company, but this scope they totally screwed up. I had technicians on the phone that couldn't answer simple questions on how to use the zero stop feauture, to where my scope was in the process of being repaired. I've had scopes sent in previously to Leupold and it seems to me you're just a number to these people. There were cases I wrote specific instructions on what to do with the scope and their team failed to make all the changes. Again, this has been my recent experience. There's better products out there too than Leupold as well. I bought a range finder from Leupold and it was total garbage compared to a Leica I have now. That's all.

 

[linekin]

Optically Aligned??
A friend has a MOA adjustment issue with his Leupold recently & had sent it back for a checkup & reticle change.
When he got it back he felt like they had not repaired the MOA adjustment so he called them to verify the work order.
The tech he talked to asked him if it was optically aligned to which he responded he didn't know. He nor I had never heard of it.
What the tech told him to do was to hold the scope up against a mirror & look thru it & he'd see 2 crosshairs. Work the adustments until he only saw one & that would fix it. Well, it did! He now has all the adjustment it should have.
I had never heard of this before or seen it in any instructions. We all know ideally that we work from the center of the scope adjustments. I would have thought that simply setting the adjustments in there centers would accomplish the same thing, but am not sure??
Anyone else heard of such a thing?
Keith

 

[LHSmith]

Long story short, they had to replace the entire scope because the elevation adjustment was screwed up.

When I received the scope again, I noticed what appeared to be a crack in the top part above the reticle.
Chris

???? So they returned you a brand new scope in the first return shipment? That's the way I read it. Or, they replaced all the internals of your original scope?
This is exactly why it is counter-productive to air one time grievances on an internet forum. Words and meanings get slanted away from what actually transpired.

 

[Cold Bore]

By all means I'm not trying to bash Leupold here ....

Right........

So now I have to call these clowns AGAIN tomorrow to have it repaired for a 3rd time.

They must have monkeys working down in that shop lately because their customer service totally sucked throughout this entire process.

As for your little boycott, I'm sure Leupold will miss your money, and all of the headaches that they endure associated with it.

Repetitive whining does serve a purpose though.... it allows others to get a truer picture of what a person is really like, so thank you for that.

 

[Patton243]

???? So they returned you a brand new scope in the first return shipment? That's the way I read it. Or, they replaced all the internals of your original scope?
This is exactly why it is counter-productive to air one time grievances on an internet forum. Words and meanings get slanted away from what actually transpired.

THEY replaced the old scope with an entire new scope because it was broke the first time. Why is that hard to understand? They had to wait over a week to get a replacement from one of their distributors because they had none in stock at their center. That means to me they screwed up with the scope totally. The replacement they got isn't doing much better either. Now, it has illuminated issues and a reticle issue originally as stated.

Right........



As for your little boycott, I'm sure Leupold will miss your money, and all of the headaches that they endure associated with it.

Repetitive whining does serve a purpose though.... it allows others to get a truer picture of what a person is really like, so thank you for that.

You were the same guy about 2 months ago who posted about my negative/constructive comments with Remington's QC. Every time you post on the general forums you have nothing to say other than piss poor comments that mean nothing about the topic. You fit my second post, first paragraph, to the T. How is it whining when a company sends you a broken product not once, but multiple times back? Please explain with your great wisdom that you have on this forum. Furthermore, I never stated I was going to "boycott Leupold." It sounds like you pick a sentence out and try to manipulate what it means. I stated several times they were a good company. Have a nice day pal. Better yet, you respond again I wont even be responding because all you're is a forum troll.

 

[Big Mc]

THEY replaced the old scope with an entire new scope because it was broke the first time. Why is that hard to understand? They had to wait over a week to get a replacement from one of their distributors because they had none in stock at their center. That means to me they screwed up with the scope totally. The replacement they got isn't doing much better either. Now, it has illuminated issues and a reticle issue originally as stated.


You were the same guy about 2 months ago who posted about my negative/constructive comments with Remington's QC. Every time you post on the general forums you have nothing to say other than piss poor comments that mean nothing about the topic. You fit my second post, first paragraph, to the T. How is it whining when a company sends you a broken product not once, but multiple times back? Please explain with your great wisdom that you have on this forum. Furthermore, I never stated I was going to "boycott Leupold." It sounds like you pick a sentence out and try to manipulate what it means. I stated several times they were a good company. Have a nice day pal. Better yet, you respond again I wont even be responding because all you're is a forum troll.

I think it is time for the forum boss to chime in. This pissing match could go on all day.. Just my two cents.. Tommy Mc..

 

[Cold Bore]

Furthermore, I never stated I was going to "boycott Leupold." It sounds like you pick a sentence out and try to manipulate what it means.

Sure sounded like it to me...

They definitely lost money in the future going their way. I'll dump more money in Vortex in the future.

I stated several times they were a good company.

You're wishy-washy; you can't even commit to a position.

"Not saying anything... just saying...."

You were the same guy about 2 months ago who posted about my negative/constructive comments with Remington's QC.

I was one of many. You were whining then, you're whining now. Don't expect me to ignore it.

 

[JRS]

Hoisting your dirty laundry to the top of the flag pole for everyone to see is not a productive way to solve your problems.

 

[fourpower]

About 2 months ago I sent a Leupold VX6 3-18x50 with an illuminated reticle in for them to put a target turret system on. I received the scope back in about 2 weeks time and took it out to the range. The elevation adjustment only got me about 40 MOA when it's supposed to have 75. I called the company and sent the scope in a second time to have it repaired. Long story short, they had to replace the entire scope because the elevation adjustment was screwed up. So, after about 3 weeks I got the scope back again.

When I received the scope again, I noticed what appeared to be a crack in the top part above the reticle. It was canted but noticeable to even my 75 year old grandfather. I called them up again and had it sent in. When they received the scope the tech called me and stated there was intentionally a break in the reticle due to the illuminated feature. I told him it was clearly broken when I received it. None the less, they sent it back and I received it today. The reticle clearly had been changed regardless of what they said. So finally I figured the scope was ready to go. They sent me a paper assuring me they looked over this entire scope before it was shipped out and no issues. Nope... I tried the illuminated reticle and now that doesn't work. I tried 2 brand new CR2 batteries and both did not function. So now I have to call these clowns AGAIN tomorrow to have it repaired for a 3rd time.

By all means I'm not trying to bash Leupold here because I've always had good success with this company in the past, but this scope has been a headache ever since I sent it in the first time. Now tomorrow I have to contact them again and run over to the UPS store and have them ship it out again. They must have monkeys working down in that shop lately because their customer service totally sucked throughout this entire process. Even simple questions on certain features the techs couldn't answer. Hopefully this is the last time I have to send this damn thing in now. Totally frustrated with their entire process. They definitely lost money in the future going their way. I'll dump more money in Vortex in the future. That's all.

Chris

well chris you are not only person who has trouble with leupold!!! I got a new one at cabelas and it would not track right. I sent it to leupold 4 times and it still wouldn't track right! thank god for cabelas because they took it back and I got different brand and it works great. also leupold is not only company that has a lifetime warranty!

 

[Uthink Uknow]

You guys should run for President.

 

[savagedasher]

You guys should run for President.

I have had trouble with Several brands .
But nothing another gun to put them on wouldn't fix . Smile Larry

 

[Liven The Dream]

Just one more plus for Leupold . I have great Service from the Custom shop.
I have sent in scopes from hunting rifles that a Horse rolled on. They sent my scope in fine working and looking order.

 

[dragman]

I don't care one way or the other, I just find it amusing that some companies get defended no mater what! and some people will never be made happy no matter what! so some people whine and some people defend. I just don't know why things can't be judged on own each time.

 

[Patton243]

I talked to Doug this morning, a Leupold technical specialist. Doug informed me when it leaves the shop next time there wont be an issue. I'm sending the scope back free of charge from Leupold, over night ship. He even stated the entire process was screwed up and he apologized to me for the hardships. He blatantly admitted to me on the phone they made several mistakes on this scope. So at least they take accountability for their actions which I'll give them credit there. However, it doesn't change the fact they screwed this scope up several times. He also assured me when the scope is corrected they will send it back expedited. That's what I would have expected the first time. At least they're attempting to correct the issue. I have nothing further to say at this point. If someone thinks I'm whining on a forum because a company even admitted they messed up that's fine. Obviously you have no clue then. I'm done posting on this topic at hand. I made my point, good or bad, and that's where I stand.

Let me make this clear.... I will STILL buy Leupold products after this ordeal. I'm just pissed over this entire process and I still feel like I may look to Vortex in the future that's all. If someone had to go through this same process I'm sure they would be irritated or upset too.

 

[JRS]

 

[M-61]

Quote from Patton243"

"So now I have to call these clowns AGAIN tomorrow to have it repaired for a 3rd time.
By all means I'm not trying to bash Leupold here......."

Really....'these clowns'......just your way of saying hi? No, you're not bashing anyone.