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Leupold Custom Shop Is Closed

Sorry for the snark... it's a subject that annoys me... it's their business, obviously they make way more on tacti-cool sunglasses now then modifying/building custom scopes but Jesus I wish they'd go back to it.... I have a safe full of rifles with Lupys and LOVE them but damn, I need a couple more fixed magnification, large dot, target turret scopes... sigh.
 
cedestech said:
Sorry for the snark... it's a subject that annoys me... it's their business, obviously they make way more on tacti-cool sunglasses now then modifying/building custom scopes but Jesus I wish they'd go back to it.... I have a safe full of rifles with Lupys and LOVE them but damn, I need a couple more fixed magnification, large dot, target turret scopes... sigh.
Click to expand...
Leupold isn't the same company it was in times past. Not even close. About 15 years ago (maybe more) I purchased a new Leupold which happens to be one of the models described in an article from this very website:

6mm BR Scopes, Optics, Zooms for 6BR Norma target shooting--tests, specifications, accuracy and benchrest optical reviews.

Scope reviews, prices, tests for 6mm BR target, hunting & benchrest shooting. Zoom, tactical & target scopes from Bausch Lomb, Burris, Leupold, Nightforce, Weaver, Zeiss. Reticle, power, magnification, eye relief, pupil, resolution, optics. For 6mm BR Benchrest precision shooting, with 6BR...
www.6mmbr.com

An excerpt:
"Before purchasing a scope, you need to do your homework. Leupolds are fine scopes, for example, but a few of them have tracking problems or canted reticles that need to be fixed right out of the box, and all of the side-focus models demand that you compensate for lash. Each time you adjust focus/parallax on these scopes, you need to rotate the side knob ALL the way back to the infinity stop and then work back slowly to best target focus. Trust us, this "dial-back" procedure is straight from Leupold's engineers and we can confirm it works."

My scope was the poster child for all three issues, canted reticle and all. I contacted Leupold to receive that "golden ring" level of customer care we all grew up hearing about. Instead I was told that the scope was within design specs and there was nothing they would do. Thanks for the paper weight, Leupold.

Leupold is operating like a company run by bean-counters instead of enthusiasts. Undoubtedly many people have stories about stellar customer service from Leupold and will flame me for this post. I'm simply pointing out well documented facts. Nobody's insulting your wife or kicking your dog.

Leupold won't see any more dollars from me.
 
Well if there's anything I know about a company that makes products for very critical consumers, it's the ones that build rifle scopes. I own no less than 8 Leupold's and all have been flawless in optical ability, tracking and durability. One I had 4 decades ago was a VXII 3-9x40 model. Bare bones nothing special but they never made any fancy scopes at that time. The elevation screw(slotted) seemed to almost freeze up meaning it was near impossible to move with a screw driver. The told me to return it and since that model wasn't offered 30 years later, they sent me a VXIII in the same magnification but bigger objective. Tough to complain about that in having Leupold's for almost 40 years with great service. I've had issues with some other BIG name scopes double the price of Leupold's and realize it happens to all manufacturers products. It's how well your treated by the customer service department that keeps you buying the product. I believe today Leupold makes better optics than years ago. Just can't speak to their customer service today. Hope I don't have to find out. Appreciated the input on the custom shop as I'll contact them this week.
 
I sent in a Vari-X III 6.5-20x for repair mid Dec. I bought it new in spring of '91. Decades of repeated elevation changes finally weakened the leaf spring. It stopped tracking just past HP pigs. I have a USPS tracking receipt stating that it was delivered to the factory lobby in about two days ship time. Crickets ever since. Leupold used to send an email to confirm receiving product with an estimated return date. Not anymore, I guess.

I selected the "no replacement" check box on the return form. I want that exact glossy scope back. Hope they still have replacement parts for it.
 
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Yes canted reticle is something I’ve see more than once. Never seen them in March or nightforce or old steel tube weavers or Denver redfields
 
Tommie said:
Leupold isn't the same company it was in times past. Not even close. About 15 years ago (maybe more) I purchased a new Leupold which happens to be one of the models described in an article from this very website:

6mm BR Scopes, Optics, Zooms for 6BR Norma target shooting--tests, specifications, accuracy and benchrest optical reviews.

Scope reviews, prices, tests for 6mm BR target, hunting & benchrest shooting. Zoom, tactical & target scopes from Bausch Lomb, Burris, Leupold, Nightforce, Weaver, Zeiss. Reticle, power, magnification, eye relief, pupil, resolution, optics. For 6mm BR Benchrest precision shooting, with 6BR...
www.6mmbr.com

An excerpt:
"Before purchasing a scope, you need to do your homework. Leupolds are fine scopes, for example, but a few of them have tracking problems or canted reticles that need to be fixed right out of the box, and all of the side-focus models demand that you compensate for lash. Each time you adjust focus/parallax on these scopes, you need to rotate the side knob ALL the way back to the infinity stop and then work back slowly to best target focus. Trust us, this "dial-back" procedure is straight from Leupold's engineers and we can confirm it works."

My scope was the poster child for all three issues, canted reticle and all. I contacted Leupold to receive that "golden ring" level of customer care we all grew up hearing about. Instead I was told that the scope was within design specs and there was nothing they would do. Thanks for the paper weight, Leupold.

Leupold is operating like a company run by bean-counters instead of enthusiasts. Undoubtedly many people have stories about stellar customer service from Leupold and will flame me for this post. I'm simply pointing out well documented facts. Nobody's insulting your wife or kicking your dog.

Leupold won't see any more dollars from me.
Click to expand...
What chaps my hide is they have a lifetime warrantee bu quit making parts so they don't have to repair them.
 
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