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KUDOS to RCBS....again and again

Just depends on timing I'd say. I live on the correct coast and our 11 AM is their starting time. When I call I may be one of the first in the Que.
Thanks, I will give an early AM Call a try, I usually call in the evening as I am in central time zone and I can get home to be in front of the machine.
 
Okay, I'll pile on the wonderfulness of RCBS too :)! I've called them several times with issues I've had: 1) I lost spring from the indexing ball of my Pro2000 press; 2) I broke part in my hand primer and 3) I broke the Pro2000 jesus nut (the one that anchors the shell holder plate).

They sent the parts immediately and were very courteous. They would not accept payment, though I was pretty insistant.

Nobody does customer service better.
 

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