Champion's Choice Customer Service

[Damfino]

Placed an order Monday morning (4/24) at 0730 and I had the items Tuesday afternoon (4/25). First order I've placed since their website update. Their customer service has always been very good, but this was strikingly efficient and very impressive.

 

[Florida Wally]

I had a similar experience last week. Ordered Friday and received order on Monday.

 

[SSchnd]

Good folks there

 

[Liven The Dream]

They have been great from the first visit to Camp Perry 1985.

 

[MUP]

I can place my order and have it the next day most times, but I live a couple hours away from them.

 

[Chasin Beaver]

What does shipping speed have to do with customer service? Wait until you have an issue with an order, then decide on their customer service With how they handle the issue.

 

[divingin]

Took about 6 days to get a replacement trigger mount and shoe for my Morini air pistol (old one broke.) A couple of days of that was a shipping delay, though.

 

[acbrunton55]

I had the zipper rip out of a new soft rifle case. I sent them an email describing the problem, a picture of the rip along the sewn seam. They replied back 3 days later with a tracking # for a replacement and an apology for the problem. When I told them I'd send the defective back in the replacement box, they told me not to bother.
Outstanding service in my mind.

 

[jvw2008]

What is the Internet address for product catalog and orders?

 

[acbrunton55]

Champion's Choice | Champion's Choice

 

[Dimner]

I was able to meet the owner at Camp Perry during the national matches. Great guy. Family Business. I bought a left hand shooting support glove (the type used in Highpower format shoots) and it's excellent quality.

 

[Damfino]

What does shipping speed have to do with customer service? Wait until you have an issue with an order, then decide on their customer service With how they handle the issue.

I think fast shipping speed is a pretty good indication of customer service and a positive business model.

I've been doing business with them for more than 30 years and they've been steadfast in standing behind their products. In an age where customer service works until you need it Champions Choice has always done the right thing by me.

 

[Electric B]

They are about 15 min from my house
Good People

 

[tangocharlie]

Speaking from experience, shipping speed is the first indicator of a business that respects its customers. They took your money and responded quickly. That being said, Champions Choice is top notch.

 

[MUP]

What does shipping speed have to do with customer service? Wait until you have an issue with an order, then decide on their customer service With how they handle the issue.

When their site was down and they were having problems getting it back up to speed I would call and place my orders by phone and they were always nice as could be and apologetic about the site issues they were having. When the site was back up my log in credentials were lost in the reset. I called and they were again very courteous and helped me get my old account back up and running. So far that's good in my book.

 

[ttfreestyle]

Many years ago my brother and I drove to their shop and picked through a few boxes of Anschutz rifles until we found the wood we liked. It was lunchtime so they invited us to join them, it was a delicious home cooked meal. Been dealing with them a long time, Good folks.

 

[MUP]

Many years ago my brother and I drove to their shop and picked through a few boxes of Anschutz rifles until we found the wood we liked. It was lunchtime so they invited us to join them, it was a delicious home cooked meal. Been dealing with them a long time, Good folks.

You turned me on to them and they've been a great resource for rimfire ammo ever since.