Burris Customer Service

[Larryh128]

I had a THOUGHT that I had an issue with an older Burris XTR2 scope, called, got a pre-paid return label to my email. Sent it in a couple weeks ago, it's already back totally checked out and certified good to go. Apparently the issue wasn't the scope so now I have other options to look into. Excellent service on a unit that is at least 20 years old. I own 3 of this particular scope and it serves my needs exactly, I am very grateful for their excellent service.

 

[SRP Shooter 1]

Bought a used (as new) Burris Fullfield II 3x9x40 at a decent price only to find when I mounted it there was a slight up and down and sideways movement in the eyepiece resulting in scope not holding zero. Contacted Burris with all details including I was not the original purchaser, got a return authorization and returned the scope. Less than three weeks later got the repaired scope back. All of this resulted with no out of pocket expense to me, not even shipping. What more could you ask. K

 

[RED DIRT]

That`s great, guy`s, and thank you for telling your story with Burris customer service. I have quite a few Burris scopes. I`ve never had to send any back, but it sure is nice to know that if i ever have to, it sounds like they take care of you pretty good.

 

[Timnichols]

So does anyone have the number to contact for a warranty work thanks.

 

[Boartuff]

So does anyone have the number to contact for a warranty work thanks.

You can register an account on this page then submit a request.

Burris Optics Support

I agree about Burris customer support. I recently sent in 2 pistol scopes and both actually checked out okay, not needing any repairs. Each were within a 3 week turnaround from the time they left my local PO.

 

[Coyotefurharvester]

My experiences with Burris thermal warranty returns have been slow, 2 months minimum (even though the scope wasn't repaired, it was exchanged).