Albany Mountain
Silver $$ Contributor
Just got off the phone after being directed to page 151 of Fedex shipping policy. No I didn't read it but Jessica from Fedex read it for me as well as some other page that resulted in another $1.75 in charges.
I sold a barrel on this forum but didn't specify shipping. When a guy contacted me, I decided to include shipping for this $60 barrel. I found a round tube perfect for shipping and the package weighed 3 pounds. I was charged $14.10 online when I entered a 3 pound weight and entered 2x2x36 for the 2" diameter 36" long tube. I took it to a Fedex dropoff who accepted it without giving me any issue.
Fedex has delivered but sent me a letter telling me the charge is now $29.75 and I need to go to their policy manual to find out why. As there is no way that you can go online and document the customer service discussion, I had to call. Turns out that you can ship a 3 pound square box 2" x 2" x 36 for this somewhat reasonable price but if its round, it can't ride on a conveyor and they charge a $13.00 SURCHARGE for handling it. Then somewhere they nail you for another $1.75 for another reason found somewhere else in this mega manual you are supposed to be privy to, which logically to Fedex, results in a $29.75 charge to send a 3# barrel to the midwest.
I asked her if they are still charging a fuel surcharge that they instilled after the Katrina Hurricane and $3 gas pricing and she replied yes. I informed her that gas is well below the hurricane pricing and that still retaining the surcharge was criminal according to page 97 of my policy manual.
Fedex is one of the worst services out there although they do things right often. So I would suggest to anyone sending barrels in a round tube to consider a square tube or triangular tube so you don't get ripped off like I did. Fedex will go to the bottom of my list as preferred shippers.
Rant over.
I sold a barrel on this forum but didn't specify shipping. When a guy contacted me, I decided to include shipping for this $60 barrel. I found a round tube perfect for shipping and the package weighed 3 pounds. I was charged $14.10 online when I entered a 3 pound weight and entered 2x2x36 for the 2" diameter 36" long tube. I took it to a Fedex dropoff who accepted it without giving me any issue.
Fedex has delivered but sent me a letter telling me the charge is now $29.75 and I need to go to their policy manual to find out why. As there is no way that you can go online and document the customer service discussion, I had to call. Turns out that you can ship a 3 pound square box 2" x 2" x 36 for this somewhat reasonable price but if its round, it can't ride on a conveyor and they charge a $13.00 SURCHARGE for handling it. Then somewhere they nail you for another $1.75 for another reason found somewhere else in this mega manual you are supposed to be privy to, which logically to Fedex, results in a $29.75 charge to send a 3# barrel to the midwest.
I asked her if they are still charging a fuel surcharge that they instilled after the Katrina Hurricane and $3 gas pricing and she replied yes. I informed her that gas is well below the hurricane pricing and that still retaining the surcharge was criminal according to page 97 of my policy manual.
Fedex is one of the worst services out there although they do things right often. So I would suggest to anyone sending barrels in a round tube to consider a square tube or triangular tube so you don't get ripped off like I did. Fedex will go to the bottom of my list as preferred shippers.
Rant over.