First off if anyone is having a problem with any type of a product you have to get a hold of the manufacturer and bring it to they're attention and give them a chance to figure out what is going on if there is a problem to begin with. If you don't it isn't fair to the manufacturer.
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Later, Frank
I used to sell Motorcycle accessories. It is pretty upsetting to see that one of your customers is having an issue and the first thing he does is post it on a forum! For God's sake, give the supplier a chance to assist in the problem before you hit the air waves with it. OK, I'm done. Please continue.