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Liberty Optics - Issues?

If you guys have an outstanding order with Liberty Optics, you should browse this thread on Snipers Hide. I know I've used them in the past a few times, successfully, and have recommended them.

I have an outstanding order with them and Vortex advised me to start a chargeback process with my credit card company.

 
Wow! I never would have imagined such a thing. I've ordered 10+ scopes from him over the years.
 
His delivery times were beyond the chargeback date range offered by many credit cards. I'm right on the limit, so all I can do is hope it sticks.

Getting screwed for $2K+ is going to sting.
 
For anyone interested and has a Vortex order in below is the post from Shamus on the Hide:

Evening Folks,
Appreciate everyone who has reached out. Please continue to do so and ill reply asap.
Our customers are truly #1 priority and i will reply to each and every email.
My email is sterry@vortexoptics.comand cell# 608-335-4486
Email will be the quickest way to get things moving and ill be on all evening to look after these.

Also, just so folks are informed. We received drop-ships for Liberty Optics up until this week. But they were not released until Vortex was paid.
In all of these cases i have been dealing with, i have the order information but they are just being held as we have not received payment.
I am hoping all of you can file a chargeback and get your money back.
It's very important that each of you are looked after and will help with any order needs to get things moving in a timely manner.

Thanks again for the opportunity
Shamus Terry
 
Sounds like he may be working on a better discount from Vortex also. If he has 200k in orders and they wont budge on the dealer rate he could be dangling a carat for them to adjust pricing so he will pay for the shipment. Just my thoughts.
 

rijndael, the link you posted id from Oct 2021!​


Frank

Yes, the first post is old but the thread is active. It starts at post #19


In summary:

  • Liberty Optics dissolved the LLC on 10/16.
  • The phone number listed has been disconnected.
  • The website was shut down.
  • His main thread on Snipers Hide was deleted, the mods restored it.
  • He has active orders with Vortex where he collected customer money but didn't pay Vortex. Many people are past their window to contest the charges because his "backorder" months long.
 
Last edited:
Yes, the first post is old but the thread is active. It starts at post #19


In summary:

  • Liberty Optics dissolved the LLC on 10/16.
  • The phone number listed has been disconnected.
  • The website was shut down.
  • His main thread on Snipers Hide was deleted, the mods restored it.
  • He has active orders with Vortex where he collected customer money but didn't pay Vortex. Many people are past their window to contest the charges because his "backorder" months long.
If this clown ripped me off for 2K+ I would do my best to pay him a visit. Total b.s.

Mort
 
If you guys have an outstanding order with Liberty Optics, you should browse this thread on Snipers Hide. I know I've used them in the past a few times, successfully, and have recommended them.

I have an outstanding order with them and Vortex advised me to start a chargeback process with my credit card company.

Wow this sure is a mess....
 
I read the entire thread over on SH. What a shit show, I feel bad for the guys that are getting hosed. I would like to say huge props to Vortex Optics they appear to be going above and beyond to try to help out the people that got screwed over. Nice to see a company that cares about its customers
 
For anyone interested and has a Vortex order in below is the post from Shamus on the Hide:

Evening Folks,
Appreciate everyone who has reached out. Please continue to do so and ill reply asap.
Our customers are truly #1 priority and i will reply to each and every email.
My email is sterry@vortexoptics.comand cell# 608-335-4486
Email will be the quickest way to get things moving and ill be on all evening to look after these.

Also, just so folks are informed. We received drop-ships for Liberty Optics up until this week. But they were not released until Vortex was paid.
In all of these cases i have been dealing with, i have the order information but they are just being held as we have not received payment.
I am hoping all of you can file a chargeback and get your money back.
It's very important that each of you are looked after and will help with any order needs to get things moving in a timely manner.

Thanks again for the opportunity
Shamus Terry
I just want to reiterate what Rob posted here earlier.
I have been friends with the folks at Vortex for several years. They have ALWAYS been customer focused and eager to do the right thing. ALWAYS! We used their optics on our rifles (both bolt and semiautomatic) without hesitation because it was a pleasure to work with them and we were eager to support them. We could have gotten optics from other companies at no cost but we BOUGHT Vortex because they worked, kept working and had a stellar group of people behind them.
If you made a Vortex order with Liberty Optics please use the above information to contact Shamus. He is a stand-up guy and will do everything he can to help.
 

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