Arken customer service

[Wolfdog91]

Quick question. For those that deal with Arken alot, how long does it usually take to get a response back for a email ? Or what's the best time to call them to speak to someone?

 

[Arky]

I either receive an answer later that day or early the next day with email. I have never had a telly answered

 

[majohnson]

My good friends son worked customer service for them left a few weeks ago. I would think it might take a bit to get someone and get them up to speed on their products.

 

[Kevin1990]

Exactly what @Arky said.

 

[Dgd6mm]

My good friends son worked customer service for them left a few weeks ago. I would think it might take a bit to get someone and get them up to speed on their products.

This may have been my go to guy. If it is he'll be missed. He was very good at his job.

 

[steves86ta]

I had to work with their Customer Service a week or two ago. They were decent.

He responded quick enough.

 

[Bill Norris]

Mr. James Mason is the guy I deal with. He always returns my inquiry quickly.

 

[nakneker]

I haven’t had to deal with their customer service, hopefully I never will. The 3 I have are doing a great job. I even bought another one with their current sale, tough to beat the value. I know where they are made but I also know a couple of our vets own Arken and I’m happy to support them.

 

[Bill Norris]

I haven’t had to deal with their customer service, hopefully I never will. The 3 I have are doing a great job. I even bought another one with their current sale, tough to beat the value. I know where they are made but I also know a couple of our vets own Arken and I’m happy to support them.

My only return was a damaged scope in the mail. It was replaced immediately once I contacted James.

 

[nakneker]

My only return was a damaged scope in the mail. It was replaced immediately once I contacted James.

Pretty cool they replaced it after damage caused by others.

 

[Bill Norris]

Pretty cool they replaced it after damage caused by others.

Yea, I thought that really showed the quality of their customer service. Probably would be doubtful to find that with other scope manufacturers.

 

[nakneker]

Yea, I thought that really showed the quality of their customer service. Probably would be doubtful to find that with other scope manufacturers.

Agreed. Pretty hit and miss out there.

 

[JSH]

I have sent questions on Sundays and a holidays when I first decided to give them a try. I have ALWAYS received a response in 24 hours or less.
I was impressed to say the least. Reply always stated in effect, don’t hesitate to email questions or comments.
I have dealt with several companies that have been in business for a long time with terrible response times to no response.

FYI I ordered #5 scope from them yesterday.

 

[Bill Norris]

I have sent questions on Sundays and a holidays when I first decided to give them a try. I have ALWAYS received a response in 24 hours or less.
I was impressed to say the least. Reply always stated in effect, don’t hesitate to email questions or comments.
I have dealt with several companies that have been in business for a long time with terrible response times to no response.

FYI I ordered #5 scope from them yesterday.

Good choice. I have purchased 8 personally and ordered half dozen or so as a dealer. No issues.

 

[JSH]

Bill, I would have purchased through you, but my GS became a dealer for them after they looked through mine and shot them on my rifle. ;-) I have sent several folks your way though.

My GS didn’t think they would move very well. They are a fair bit of equipment for the $$$.
I believe he has sold close to 80-100 since he got on board with them.

I really think if they had a 3-9 or 4-12 that was not a monster, a hunting optic with a good reticle they could do well with those as well. Heck I would not be against a straight 5-6X on some of my hunting rigs.

 

[Bill Norris]

Bill, I would have purchased through you, but my GS became a dealer for them after they looked through mine and shot them on my rifle. ;-) I have sent several folks your way though.

My GS didn’t think they would move very well. They are a fair bit of equipment for the $$$.
I believe he has sold close to 80-100 since he got on board with them.

I really think if they had a 3-9 or 4-12 that was not a monster, a hunting optic with a good reticle they could do well with those as well. Heck I would not be against a straight 5-6X on some of my hunting rigs.

Thanks Bro. Appreciate the help.

 

[bluealtered]

I would buy a 4-12 or 4-16 hunting scope as well. They look like you could run a tank over them with no problem, one a little bit lighter for skinny old men like me would be the ticket here.

 

[Hunterjjw]

Mr. James Mason is the guy I deal with. He always returns my inquiry quickly.

Hello I have a Arken scope I need to get warranty do you happen to still have the email contact I have tried the one I found online and have had no response to it

 

[Hunterjjw]

Mr. James Mason is the guy I deal with. He always returns my inquiry quickly.

Do you still have a email for him I need to get ahold of someone with Arken I have the epl4 6x24x50 I need to get fixed or replaced I have been sending emails to the email I found online with no response thanks in advance

 

[Txhillbilly]

Good luck. I emailed them a couple months ago to see if they would swap out rings for the 1pc mount I got with my EP5 scope.
I still haven't received a response. I just bought another set of rings for it.