Trouble with V4 Auto Trickler

[Nick Caprinolo]

So I decided to pull the plug and get the V4 and scale. In attempting to calibrate it I keep getting the dreaded "Can't read the scale" message. There is a supposed fix for this by adding a supplied jumper wire. Then it says if you get a light on the screen, do not connect the wire. As the screen lights up, I decided not to connect it.

So I decided to contact MacDonald Enterprise. Low and behold, there is no telephone listed and only able to contact them by email. Seems like a poor way to help a customer. I did send an email and am waiting for a response. Wen I invest this kind of money, I expect more. When everything arrived, I was very excited and of course expected to be able use it immediately. What a bummer.

 

[TrxR]

He is usually very quick to reply.

 

[Mostmaverman]

I’ve the same problem let me know what he says thx

 

[madmixerman]

Did you have anything hooked to the scale prior? I was using the v2 prior to hooking up the v4. I had to do a factory reset of the scale and it worked perfectly since. I also read somewhere that Adam was doing some traveling ,so it may prolong his response.

 

[G Liles]

Have you tried disconnecting the trickler from the scale for about 1 minute?

 

[whatsupdoc]

Did you configure the serial port?

 

[Mostmaverman]

Did you have anything hooked to the scale prior? I was using the v2 prior to hooking up the v4. I had to do a factory reset of the scale and it worked perfectly since. I also read somewhere that Adam was doing some traveling ,so it may prolong his response.

How do you reset your scales thx

 

[Nick Caprinolo]

Have you tried disconnecting the trickler from the scale for about 1 minute?

Yes, but no change.

Did you configure the serial port?

I don't understand the question. How do you configure the serial port?

 

[whatsupdoc]

Yes, but no change.

I don't understand the question. How do you configure the serial port?

https://cdn.shopify.com/s/files/1/0525/7235/6768/files/AutoTrickler_V4.pdf?v=1645705962

Page 9

 

[madmixerman]

How do you reset your scales thx

It's mentioned in the scale booklet but I found calling customer service was easier. They walked me through it.

 

[TonyL]

When I got my V4 system I followed the instructions on serial port configuration and the scale didn’t operate. I called CE and was told it was already configured when I received it. They walked me through the setup and everything worked. There are some discrepancies between what’s in the manual and what I was told to do by CE. I think as madmixerman said, it’s best to call.

 

[divingin]

So I decided to pull the plug and get the V4 and scale. In attempting to calibrate it I keep getting the dreaded "Can't read the scale" message. There is a supposed fix for this by adding a supplied jumper wire. Then it says if you get a light on the screen, do not connect the wire. As the screen lights up, I decided not to connect it.

Make sure you use the wall wart that comes with the V4, rather than the one that comes with the scale. The latter is iffy on powering the scale plus trickler. The former is rated for a higher current output.

Check the scale itself by leaving the V4 disconnected, and run the scale through a series of measurements. That'll tell you if it's actually the scale.

 

[Nick Caprinolo]

Wall wart???????

Scale measures fine.

 

[Nick Caprinolo]

It's mentioned in the scale booklet but I found calling customer service was easier. They walked me through it.

I can't find a number for customer service. Do you have it?

 

[F Class John]

How do you reset your scales thx

You'll have to re-program it per Adams instructions after you do this.

 

[Nick Caprinolo]

You'll have to re-program it per Adams instructions after you do this.
View attachment 1385061

Thanks. Going to go down now and try this. Keeping my fingers crossed and going to say a short prayer. If it works I will go to church Sunday.

 

[Nick Caprinolo]

Looks like my prayer wasn't good enough and I won't be going to church on Sunday.Went through Bighot's suggested routine and nothing changed. Still no response from Adam MacDonald.

 

[F Class John]

I can tell you the jumper wire helps (or helped in my case) and I'm not honestly sure anything is hurt by using it but YMMV. I know when I got my v4 I had to jumper it right away because it was having connection issues.

 

[Nick Caprinolo]

I did put the jumper on. made no difference so I removed it.

 

[F Class John]

I did put the jumper on. made no difference so I removed it.

Stupid question, you using the Area419 platten replacement or the factory platten?