Can Only Connect to Forum with Cellular?

[DRNewcomb]

Thank you acting superior in your post. The attitude that comes over is unappreciated.
As for a PING, I don’t use Windows. I use Safari.
I had the same type issue with Spire (my local natural gas company). Tried many times to get thru and, even though I cleared cache and history several times, was never able to get in. I called their CS and explained the situation and requested to speak IT support. The IT guy just so happened to be a former co-worker from my 30 years Telecom job and was eager to help resolve the issue. After almost two hours he was ready to give up when he asked if I would turn off the WiFi connection in my phone and try to connect to his site from there. The website came right up when we did that and it was the he confessed that they were indeed having some issues with their website and those issues were seen by my ISP as a security issue and were blocking me from access. I feel this is the issue with this situation due to the similarity.
BTW, I am still working from iPad and logged in to the site using my cell provider ATT.

Windows is an operating system. Safari is a web browser. Your statement is like saying, "I don't use Chevy. I use Goodyear."

But, to interpret what you probably mean, you use Apple's OS-X operating system on a Mac. (Either that or iOS on an Apple phone or iPad) OS-X is based on Unix. To run PING on a Mac, you have to open a terminal window, which is found in the Utilities folder, then enter the command manually but from your post below, you seem to have figured that out. (On an iPad you have to install a network utility app.)

Now, the reason why you can reach this site when connecting through your phone is that they are two different ISPs, connecting to the Internet in two different ways; ATT vs CableCo. When your phone would not connect when using WiFi vs using cellular has to do with the ISP it was relying on to make the connection, nothing else.

Pinging 192.124.249.6 sent ten packets and got 100% packet loss.

Now, this is very important. Your network is not finding a route to the forum computer. Pinging a numeric address is the lowest level test for a connection between two IP hosts. As long as the receiving machine is set to honor an echo request it's the gold standard test. See the difference when I run PING (My ISP is ATT):

>ping forum.accurateshooter.com

Pinging forum.accurateshooter.com [192.124.249.6] with 32 bytes of data:
Reply from 192.124.249.6: bytes=32 time=62ms TTL=53
Reply from 192.124.249.6: bytes=32 time=61ms TTL=53
Reply from 192.124.249.6: bytes=32 time=60ms TTL=53
Reply from 192.124.249.6: bytes=32 time=61ms TTL=53

Ping statistics for 192.124.249.6:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 60ms, Maximum = 62ms, Average = 61ms

You need to contact your ISP and file a technical trouble ticket about not having a route to a valid address. No amount of cache clearing or rebooting will fix this problem. It's in the network, not your computer.

 

[shoot4fun]

Again, you’re talking down. Safari will ONLY work with OS-X and you know that. I put it in that manner so you would know what web browser and operating system I was using.
As far as tickets with my ISP tech support well I could tell you a few things about my interactions with them that would make you just shake your head.

 

[DRNewcomb]

Again, you’re talking down. Safari will ONLY work with OS-X and you know that. I put it in that manner so you would know what web browser and operating system I was using.
As far as tickets with my ISP tech support well I could tell you a few things about my interactions with them that would make you just shake your head.

Safari works on OS-X and iOS. If you can't get your ISP to take action, you should consider your options for alternative ISPs. Worst case scenario, if you only have access to the one ISP, you could use a VPN service.

 

[tac284]

Been having issues for about 4 days I believe. I can get to the main page but can’t go to the forum on any of my devices (laptop, iPad & iPhone) if I turn off my local internet wifi provider (EONI) and use Verizon on my phone i can gain access to the forum. Looks like I will need to contact my ISP to solve it?

 

[DRNewcomb]

Been having issues for about 4 days I believe. I can get to the main page but can’t go to the forum on any of my devices (laptop, iPad & iPhone) if I turn off my local internet wifi provider (EONI) and use Verizon on my phone i can gain access to the forum. Looks like I will need to contact my ISP to solve it?

See my discussion with @shoot4fun (above) for ways to diagnose the problem. If your problem is similar to his, you won't be able to get a response when you ping 192.124.249.6. This will indicate that your ISP has no route to the forum host computer.

 

[Bill Norris]

See my discussion with @shoot4fun (above) for ways to diagnose the problem. If your problem is similar to his, you won't be able to get a response when you ping 192.124.249.6. This will indicate that your ISP has no route to the forum host computer.

DRNewcomb, Just so we all understand, if that is the case then why are we able to connect to the forum part of the time and then not able to connect all within a few mins or few hours ?

 

[GeoffR]

A traceroute output might be useful. I imagine both IO-X and IOS have traceroute available from the terminal. The equivalent in Windows is tracert. forum.accurateshooter.com (192.124.249.6) does respond to my pings and traceroutes (ICMP).

In America is it legal for an ISP to block access to websites (ports 80 and/or 443) or anything else for any particular reason? If it is, who gets to make such decisions? The ISP? Politicians? Anyone else?

I can think of a couple of approaches I would take to diagnose this. But I am not having a problem (from Australia).

Geoff.

 

[DRNewcomb]

DRNewcomb, Just so we all understand, if that is the case then why are we able to connect to the forum part of the time and then not able to connect all within a few mins or few hours ?

Whenever you can't connect to the forum via one ISP but can by a different one, I'd suspect this problem and test the connection with a PING. Of course, hosts go down. So, the fact that a host does not answer a PING is not, in itself, diagnostic. Also, not all hosts honor an echo request (answer a PING) but, fortunately, this one does.

 

[tac284]

See my discussion with @shoot4fun (above) for ways to diagnose the problem. If your problem is similar to his, you won't be able to get a response when you ping 192.124.249.6. This will indicate that your ISP has no route to the forum host computer.

I did what you described and now everything seem to be working.

 

[Bill Norris]

Pinging 192.124.249.6 sent four packets and got 100% packet loss.

Pinging forum.accurateshooter.com sent four packets and got 100% packet loss.

 

[Rick300]

I have been having the same issues as everyone else. Today it wouldn't work on any device or browser. Just came up recently. With SO many people having the same issue, I can't believe all of us are having computer/ISP issues at the same time. Gotta be on the Forum side of things.....

 

[DRNewcomb]

I have been having the same issues as everyone else. Today it wouldn't work on any device or browser. Just came up recently. With SO many people having the same issue, I can't believe all of us are having computer/ISP issues at the same time. Gotta be on the Forum side of things.....

To a certain extent, you're probably correct. I don't know the hosting history of this forum. If it's been the same for many years, I'd say it's unlikely. If they recently changed addresses, that could be an issue. The whole IP routing system is very complex. The hosting network may need to re-propagate their routing information. I'm not particularly up on that subject.

 

[Rick300]

Definitely over my melon

 

[Bill Norris]

The Boss is now very actively working to figure this out. Please be patient.

 

[shoot4fun]

The Boss is now very actively working to figure this out. Please be patient.

Which is what I have been trying to say except @DRNewcomb wants to keep trying to call me a dumbass!
So many people with so many ISP’s having the same issue says the trouble is on the other end. Trouble shooting is troubleshooting and I did it for 30+ years. I’ve heard all the excuses and inflated ego explanations about why it is my fault but rarely ever get the “Ooops I’m sorry“ when the other end is wrong.
Glad Forum Boss is on the case!

 

[Bill Norris]

Which is what I have been trying to say except @DRNewcomb wants to keep trying to call me a dumbass!
So many people with so many ISP’s having the same issue says the trouble is on the other end. Trouble shooting is troubleshooting and I did it for 30+ years. I’ve heard all the excuses and inflated ego explanations about why it is my fault but rarely ever get the “Ooops I’m sorry“ when the other end is wrong.
Glad Forum Boss is on the case!

No worries Bro. I'm sure it will all get sorted soon.

 

[Forum Boss]

We have had the same enterprise level cloud server for many years. We have not changed DNS addresses, or done anything that should affect connectivity.

The AccurateShooter.com page and the Daily Bulletin are running on the same server, with the same primary domain (though different sub-domains). And everyone says those are working fine.

 

[toothman]

For the record, add me to the list. Started out about a week ago with my secessions on the Forum timing out and having to log in again several times during one secession. Then the last three days, not being able connect to the Forum at all. Crazy thing is on all three days I was finally able to connect to to the Forum after 7PM Pacific time. I am sure things will be back to normal soon and will just be patient.

 

[shoot4fun]

We have had the same enterprise level cloud server for many years. We have not changed DNS addresses, or done anything that should affect connectivity.

The AccurateShooter.com page and the Daily Bulletin are running on the same server, with the same primary domain (though different sub-domains). And everyone says those are working fine.

I have been unable to access the forum from my ISP (Centurylink) most all day. I got on early this morning but started getting the server failure notice about an hour later. I have been using ATT cellular to access since. That is until just now. Twelve hours since it went dark from Centurylink it is now back.
With the issue coming from so many different ISP's and so many different locations I just don't think it is "our problem".

 

[Forum Boss]

Guys,
I am trying to escalate this. What experts are telling me is that I need to know the IP on your computers/devices that are NOT able to connect.

You can find your IP here:

https://iplocation.com/

But please note. The IP will be different if you are using your cell phone without WiFi.

So please get the IP for the computer or device that is NOT connecting.

Please send the not-connecting device IP via private message.

Do NOT post your IP Here.