Alexander-M
Gold $$ Contributor
Occasionally, a vendor feels compelled to go the extra mile to comply with a customers' expectations, and to make good on his promises.
Such was my recent experience with Greg Taylor, of GT Accuracy - - except he went an extra 49 miles, each way!
In a nut shell:
3/10/23, Friday – I placed my order with Greg for the BRMXD action
3/11/23, Saturday – order confirmed by Greg
3/13/23, Monday – action shipped by Greg
3/14/23, Tuesday – action not listed by UPS
3/15/23, Wednesday – Shipment is held up. Greg tracks the order to the UPS hub, drives to the hub, retrieves the order, upgrades it to 2-day Air, and reships it
3/16/23, Thursday – order is finally moving
3/17/23, Friday – order is delivered to its destination, my FFL
3/18/23, Saturday (today) – I picked up the action.
The story:
After searching for the rather elusive Borden Rimrock BRMXD action for weeks, I found one on this Forum’s Marketplace section. There were several items listed, including several Borden actions of various configurations, and the first one listed was exactly the one I wanted.
I wasted no time in contacting Greg with a couple of basic questions, and proceeded to place my order. That was Friday, 10 March, and Greg confirmed the order Saturday, 11 March.
Greg had agreed to ship the action Monday, 13 March, and send me the tracking number. Late Monday I had not received the tracking number, so I asked Greg. He said that UPS had picked up the action, but that was all he could tell me at that time.
On Wednesday, 15 March, Greg tracked the shipment and realized that it was not moving. He drove around 49 miles (each way) to the UPS hub to inquire about the shipment. The following is what Greg found out, and what he did: (Note – all communications were via text messages and emails.)
“After watching your package not move, I drove down to the hub (49 miles away/Alex) and inquired about it. They gave me a run around due to the ice storm earlier in the week, so I told them to get the package, since it was still in the hub, and upgraded your label to a 2-day air package. You’ll have it by Friday.” And he included the voided tracking number, and the new tracking number.
On Thursday, 16 March, I tracked the shipment, and it was scheduled to be delivered Friday, 17 March. Friday afternoon, I contacted my FFL dealer, and he confirmed that he shipment (my action) had been delivered. I could not go pick it up yesterday, so I went this morning, Saturday, and picked up my Borden BRMXD.
From the time I placed my order to when I picked it up, only seven days had elapsed, and this included a delay at UPS.
While good vendors are known for going the extra mile, excellent vendors go an extra 100 miles round trip to make their customers happy.
Thank you, Greg!
Alex
Such was my recent experience with Greg Taylor, of GT Accuracy - - except he went an extra 49 miles, each way!
In a nut shell:
3/10/23, Friday – I placed my order with Greg for the BRMXD action
3/11/23, Saturday – order confirmed by Greg
3/13/23, Monday – action shipped by Greg
3/14/23, Tuesday – action not listed by UPS
3/15/23, Wednesday – Shipment is held up. Greg tracks the order to the UPS hub, drives to the hub, retrieves the order, upgrades it to 2-day Air, and reships it
3/16/23, Thursday – order is finally moving
3/17/23, Friday – order is delivered to its destination, my FFL
3/18/23, Saturday (today) – I picked up the action.
The story:
After searching for the rather elusive Borden Rimrock BRMXD action for weeks, I found one on this Forum’s Marketplace section. There were several items listed, including several Borden actions of various configurations, and the first one listed was exactly the one I wanted.
I wasted no time in contacting Greg with a couple of basic questions, and proceeded to place my order. That was Friday, 10 March, and Greg confirmed the order Saturday, 11 March.
Greg had agreed to ship the action Monday, 13 March, and send me the tracking number. Late Monday I had not received the tracking number, so I asked Greg. He said that UPS had picked up the action, but that was all he could tell me at that time.
On Wednesday, 15 March, Greg tracked the shipment and realized that it was not moving. He drove around 49 miles (each way) to the UPS hub to inquire about the shipment. The following is what Greg found out, and what he did: (Note – all communications were via text messages and emails.)
“After watching your package not move, I drove down to the hub (49 miles away/Alex) and inquired about it. They gave me a run around due to the ice storm earlier in the week, so I told them to get the package, since it was still in the hub, and upgraded your label to a 2-day air package. You’ll have it by Friday.” And he included the voided tracking number, and the new tracking number.
On Thursday, 16 March, I tracked the shipment, and it was scheduled to be delivered Friday, 17 March. Friday afternoon, I contacted my FFL dealer, and he confirmed that he shipment (my action) had been delivered. I could not go pick it up yesterday, so I went this morning, Saturday, and picked up my Borden BRMXD.
From the time I placed my order to when I picked it up, only seven days had elapsed, and this included a delay at UPS.
While good vendors are known for going the extra mile, excellent vendors go an extra 100 miles round trip to make their customers happy.
Thank you, Greg!
Alex
