What to do with Nightforce?

[JEFFPPC]

Point noted’ Q) did your scopes always come back fixed of whatever the issue was ?
I’m not in the scope building or repair business so I can’t really speak to their process but as long as I have customer service that fixes whatever’s going on then I’m good. I don’t really need to be validated but I do understand the curiosity.

Yes they did with a tech sheet saying no problem found. Every other scope I have sent out has always came with a repair sheet indicating the problem found and often with a phone call from the tech. I have had 2 scopes that had me scratching my head returned along with a phone call indicating no problem found. One I eventually found to be a gun problem. I have another that is waiting to verify good or not on my 22br bench rifle when better weather comes. Since it came off a Springer Air Gun which are very finicky I am not sure about it yet, time will tell. Point is, I take the NF reponse as disrespect.

 

[Triple BB]

I've got an NX8 at Nightforce right now. The thing doesn't have enough parallax. I also told the tech on 4 power it was worthless. He gave me the info I needed to send it in. We'll see if there's no defect found...

 

[jimmymac]

I don't care one way or the other if an explanation of the fix is included. I also don't care if they say they found nothing wrong, yet it comes back fixed. Fixed it is fixed. Problem solved. I'd rather deal with a bad explanation or no explanation at all and have it come back fixed.

Conversely, I had to eat a bunch of cash on a Sightron scope that wasn't working properly for Benchrest. I sent it in for a repair and all they did was stick it on a scope shaker, somehow decided it was within spec then sent it back to me saying there was nothing wrong. They never took it apart, yet still had the audacity to tell me there was nothing wrong. When I asked for a replacement, they told me to pound salt since there was nothing wrong with the scope in the first place.

I'll gladly take the first scenario any day of the week. The second smells like a shit sandwich because it is.

 

[BlueWater]

I have a Nxs that doesn’t track correctly on the elevation anymore. I sent it in, a little anxious what they were going to say as I’ve read numerous times that they think their don’t stink. Sure enough, I got a call today, they are sending it back, said there is nothing wrong with it, it passed all their tests. Question is, what do I do if I get it back and it still don’t work? Is there anyone else that works on Nightforce? Send it back to them with video and pictures?

Myself, in that situation I'd be very interested in knowing what their test procedures are. Perhaps there are some that you can perform at the range ... ie, with a tracking target and documenting what does/doesn't occur for you.

If it doesn't work, then I'd show your documentation and describe exactly what you did, then (if their warranty covers it) urge them to track down and correct the issue you've so clearly found and documented. Same as with a car that won't show its problem at the mechanic, it's hard to fix what can't be found. Documentation can be everything, in these situations, precisely describing the condition, what steps were followed, how the problem can be duplicated, and so forth.

Not a lot of help, but issues that don't show themselves consistently can be hard.

 

[Deleted member fkimble@charter.net]

It takes time and resources to do problem determination. Then figure out what is causing the problem. Time and resources = money. Not a lot of moving parts in a scope, or Glock. Since they know they will have to replace broken/damaged/not working parts, it saves time, resources and money to just put in new parts to begin with and ship it back. Customer gets it back quicker! They do some type testing after repair(more like a rebuild), and if "No Problem" is found they ship it back to owner. Simple economics.

Frank

 

[FNSafari]

Buy a March. Yes, I've had to send one back, but darn it, THEY FIX THEM, and tell you what they did! That's as honest as one could expect.

 

[Ranger188]

Vortex will tell you what was wrong with it too.
Fast turn around.

 

[Ranger188]

Vortex called and sent a note on what was done.

 

[AWS]

Any thoughts that NF might fix things then test them to make sure, then send it back with a note saying "tested and nothing wrong". A note on what they did would be nice though.

 

[Jim Ziegler]

I sent my Comp in because it wouldn't hold zero. They told me it was tested and couldn't find anything wrong with it. I got it back and it's been solid ever since.
I could care less about what was wrong with it, as long as it's good now..

 

[br1111]

I sent my Comp in because it wouldn't hold zero. They told me it was tested and couldn't find anything wrong with it. I got it back and it's been solid ever since.
I could care less about what was wrong with it, as long as it's good now..

I am sitting here thinking why do so many scopes have to go back.we pay a lot of money for scopes. are they that hard to build to be dependable.The technology today for riflescopes must be crap, or bean counters sit around and try to come up with ways to save money and go up on the price. the problem is they can get away with it because we cant see inside them. Its sort of like technology downsizing. riflescopes have gotten so expensive you almost have to finance them and then spend more money sending them back and forth and shipping aint cheap.

 

[Ranger188]

Not sticking up for these companies but, they are complicated precision instruments
and you only hear of the few that have problems and not the other 95+% that don't.
Just look at cars.....

 

[SecondsCount]

Vortex will tell you what was wrong with it too.
Fast turn around.

Vortex said there was nothing wrong with my PST that had tracking issues, just to be careful what kind of rings to use. I was using Leupold QRW and they said that was fine.

I traded it off to a friend and he said it worked fine so I assume they fixed it, or the trip in the UPS truck did

 

[Triple BB]

I posted above about having a scope at Nightforce for repairs. Happy to say I received a call from Nightforce advising there was an issue with the parallax so they repaired it as well as set everything back to their factory specs and were shipping the scope back to me. Looking forward to getting it dialed back in...

 

[muleystalker]

Vortex said there was nothing wrong with my PST that had tracking issues, just to be careful what kind of rings to use. I was using Leupold QRW and they said that was fine.

I traded it off to a friend and he said it worked fine so I assume they fixed it, or the trip in the UPS truck did

One problem with the Vortex is if you put the ring too close to the turret housing it will screw with them, it even says it in the instructions. I have seen a lot of people have issues from that. Not saying that was your cause.

 

[rebs]

I have 5 sightron scopes and never had a problem with any of them. I had to send a Vortex back once and they sent me a brand new one and said when I get it to put my scope in the box and send it in.

 

[AlNyhus]

The very act of disassembling scopes can often cover up the reason they they have problems.

 

[benschott]

Sent one in 3ish years ago that quit tracking completely. Got it back saying nothijg was wrong. Same story I hear over and over. Thats bad practice as I have used it nearly none since and have lost all faith in the scope. I want to know you fixed it not tell me there was no issue. How do I compete with a scope I know is bad and I am told its fine (fixed or not). I get mechanical things fail... I just need to know they did indeed fail and were indeed fixed for peace of mind.
Lots of good scope companies these days so that personally pushes me away.

same experience here. tried scope after it was returned, same problems so it sits in it's box..........

 

[DKJ]

I wacked my nxs on a deer stand and messed up a turret. Sent it in and they told me it was within specs. Returned it repaired good as new.

 

[Eric Leonard]

There wasn’t anything wrong with mine either