V4 new software Got It, I’m Good!

[Timon]

Hope someone can help. Apparently my phone upgraded to the new software on my V4. This is the first time I have used it since then. I am getting an “E” when I try to calibrate. I thought that I read something about this where you have to put shims in the back or front of the V4. I searched several times and could not find the solution.

I read the help file and raised and lowered the front of the machine just a little bit, but I’m still getting an “E”

Thanks so much!!

Scott

 

[Gb300wm]

I would unplug the scale/v4 and remove the software app from my phone. Plug back in the scale/v4 to let it reboot and reload the software app on the phone. See if that helps.

 

[Timon]

I would unplug the scale/v4 and remove the software app from my phone. Plug back in the scale/v4 to let it reboot and reload the software app on the phone. See if that helps.

Thanks, I just figured out the issue. I had done a calibration on the scale and screw it up. So, as the powder was being dropped, it went over the weight I had calibrated the scale for and the error code came up. It’s all good now, except when I ran a second calibration on the V4 without the cup in place on the scale. Cleaning that mess up now.

Thanks for your input though!