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UPS IGNORANCE

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I always had more issues with Fedex. I live in a mountainous region and both UPS and FEDEX deliver my stuff to the business at the end of the highway. I have seen both UPS and FEDEX driving up the forest road past my place so I know they go beyond the highway. UPS and FEDEX have delivered right to my door but that was probably due to new drivers.

I had a anxiously awaited package coming from FEDEX. It said out for delivery for two days. On the third day I called and they said they couldn't find my place (which has some factual reasoning). But the snow was deep and they never deliver to my place and just left a package at the business at the end of the highway two days before. When I asked her why they didn't leave the package at the business, she asked me if the business address was on the package. I told her no that my package was to be sent to my address but they always leave at the business. She said they are not allowed to do that and if I wanted the package delivered there, the address needs to reflect that. I again told here it never happens that way and due to the nature of the snow and mountains and ease of delivery, all my packages end up at the lodge. So back and forth with that logic with me telling her that her driver was lying or they were lying and I wanted reimbursement of the 1 day delivery I paid for this particular package. She of course denied the guarentee saying I had the package addressed wrong. You just can't fight stupidity or apathy. Customer service reps of many businesses including Centurylink, Verizon, Sirius, are short of criminal behavior. And if they don't like my comments, they can sue me and have the summons delivered by FEDEX.
 
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