TriggerTech customer service

[nakneker]

I recently bought 4 TriggerTech triggers for some of my rifles. These are the basic triggers for the 700, the Independence Day primary edition. Optics planet had them on sale for 99.99 and I thought I’d try some. I installed them, I’ve always installed the Timneys I’ve used for the past three decades and proceeded to shoot. One of the triggers broke the sear on the fifth shot. It’s a load I’ve shot for years out of multiple rifles but in this rifle it was a bit too hot and pierced a primer, this was the first outing with this rifle, new to me. The previous four shots showed some cratering on the primer but no ejector marks or anything.

So then I read the their install instructions. It specifically warns that a pierced primer can do just that. I don’t think it would have made a difference in what I did but the warning is there. So I called them up this morning and was honest about what happened and sent them pictures of the five cases fired along with the load info. The guy I worked with was exceptionally professional and patient. He sent me an email with a warranty form which I filled out. They are replacing the trigger at no expense to me, something I really didn’t expect. I may have to try one of their diamond or special models now. It was a very positive experience, I thought it was worth sharing.

 

[Tokay444]

Well they're Canadian, soooo... ...did he at least say, "sorry'?

 

[jelenko]

+ a bunch on their customer support and the tech himself.

 

[FeMan]

Glad to hear it! I have several of their Diamonds and they are my best friends....

 

[jepp2]

I thought it was worth sharing.

It certainly is. I've got a few of their triggers and not had any issues. But it is always good to hear where they go above and beyond what is required. And nothing better than when someones shares their positive experience with a manufacturer. Kudo's to you for sharing this.

 

[nakneker]

Well they're Canadian, soooo... ...did he at least say, "sorry'?

He said this, it speaks well of their business approach. “We know poop happens when things go bang, and we try hard to keep our shooters happy with us.”

 

[Adam in WI]

Is that verbatim; are Canadians not allowed to cuss?

 

[dnellans]

Their design is definitely sensitive to a pierced primer but they also replaced one for me for free on a fire forming mistake. I’ve never had one fail in competition despite some nasty conditions so I’m also a fan

 

[PRR1957]

I’ve owned three Rem. 700. One was a 700 VS chambered in 220 Swift of which I had a very high over pressure incident with a bad lot of A-2700 back in 1994. The primer pocket expanded to almost twice size with the primer almost destroyed, and the over pressure drove back the ejector with enough force to shear the roll pin in half and driving it out both sides of the bolt which took a block of wood and a hammer to free the bolt. Amazingly nothing else was damaged in the rifle, including the factory trigger, so I don’t understand how a pierced primer can damage a trigger. Considering the amount of tension on the trigger when holding the firing pin when cocked.

 

[AckleymanII]

Most triggers I have ever used with a three lever design break the third lever when a primer is popped.

More often than not, Popped primers breaks three lever triggers.

Cause:

Over size firing pin holes in the bolt

Thin cup primers: Fed 205, Win, cci 400, Rem 9 1/2

The fix:

bush the firing pin hole in the bolt, appropriate size firing pin

use thicker cup primers:

CCI 41,
CCI BR-4,
Rem 7 1/2,
CCI 450,
Tula Small Rifle mag, don't know about their std

 

[Bocephus]

Bought a primary with a straight blade, second hand.
Decided I would prefer the traditional curved blade. Sent them an email inquiry about procedure/cost. Much to my surprise they promptly replied that if I wasn't happy, send it back.
Was so impressed by that response I decided I was happy, and just never changed a thing except I ordered several more Trigger-Tech triggers.

 

[Tokay444]

I’ve owned three Rem. 700. One was a 700 VS chambered in 220 Swift of which I had a very high over pressure incident with a bad lot of A-2700 back in 1994. The primer pocket expanded to almost twice size with the primer almost destroyed, and the over pressure drove back the ejector with enough force to shear the roll pin in half and driving it out both sides of the bolt which took a block of wood and a hammer to free the bolt. Amazingly nothing else was damaged in the rifle, including the factory trigger, so I don’t understand how a pierced primer can damage a trigger. Considering the amount of tension on the trigger when holding the firing pin when cocked.

It boils down to design. A TriggerTech trigger shares no common parts or designs with your factory trigger.

 

[PRR1957]

It boils down to design. A TriggerTech trigger shares no common parts or designs with your factory trigger.

I still not understanding why the Trigger Tech is not robust enough to not be damaged by a pierced primer. Is there an image of the internals of these triggers. I would like to see what component is so delicate that can break from a pierced primer. I know that high pressure gas can vent through the firing pin hole in the bolt face into the bolt and then vent down into the trigger.

What ever the circumstance, at least Trigger Tech replaced the trigger, but personally I would not trust that trigger design after that.

 

[Will Henry]

The Trigger Tech trigger uses what, if made by another company, might be termed a "sear connector". I believe it is this piece which could fail if the firing pin was driven back by a pierced primer. As previously mentioned, three lever triggers will often break the third lever under the same circumstances. Fewer parts usually makes for a more robust trigger but might not be able to achieve a desired pull weight. WH

 

[Tokay444]

I still not understanding

We can see that.

 

[PRR1957]

The Trigger Tech trigger uses what, if made by another company, might be termed a "sear connector". I believe it is this piece which could fail if the firing pin was driven back by a pierced primer. As previously mentioned, three lever triggers will often break the third lever under the same circumstances. Fewer parts usually makes for a more robust trigger but might not be able to achieve a desired pull weight. WH

OK. Thanks. I can understand that.

We can see that.

No thanks for you. You could had just explained it like Will Henry did. This is supposed to be an informative forum instead of one with obnoxious statements.

 

[Tokay444]

It was already explained once.

 

[Eric Leonard]

I have the special in a factory 700. The safety stuck and wouldn’t fire, they sent me a new one in the mail no charge. Even paid for shipping both ways

 

[nakneker]

Most triggers I have ever used with a three lever design break the third lever when a primer is popped.

More often than not, Popped primers breaks three lever triggers.

Cause:

Over size firing pin holes in the bolt

Thin cup primers: Fed 205, Win, cci 400, Rem 9 1/2

The fix:

bush the firing pin hole in the bolt, appropriate size firing pin

use thicker cup primers:

CCI 41,
CCI BR-4,
Rem 7 1/2,
CCI 450,
Tula Small Rifle mag, don't know about their std

Thanks for the input!

 

[nakneker]

Most triggers I have ever used with a three lever design break the third lever when a primer is popped.

More often than not, Popped primers breaks three lever triggers.

Cause:

Over size firing pin holes in the bolt

Thin cup primers: Fed 205, Win, cci 400, Rem 9 1/2

The fix:

bush the firing pin hole in the bolt, appropriate size firing pin

use thicker cup primers:

CCI 41,
CCI BR-4,
Rem 7 1/2,
CCI 450,
Tula Small Rifle mag, don't know about their std

I like this rifle and couple others enough to do just that. Thanks