Sinclair customer service not what it used to be
- Thread starter thefitter
- Start date
KMart
Gold $$ Contributor
I had some minor problems a few months ago with ordering some scope bases. Long story short, I made the first mistake, they made the second mistake they sent me a RCBS F/L sizer die, and got it right the third time. The bad part was spending about 4 weeks to get the right bases and having to ship things back twice.
When I have a problem, including a few minor ones over the years with Sinclair, I always get better and much faster results by calling on the phone. They can ignore an e-mail if they are busy. Tougher to do that with a phone call.
There is another major supplier of firearms related products that has never responded to an e-mail I've sent. Pickup the phone and get instant results.
There is another major supplier of firearms related products that has never responded to an e-mail I've sent. Pickup the phone and get instant results.
stool
what this guy said..
lots of staff for lots of "our" type companies are gone for most of a week...
so hold your breath and you will get your service.
lots of staff for lots of "our" type companies are gone for most of a week...
so hold your breath and you will get your service.
bdale said:Shot Show May have had something to do with this , dealers are very busy at this time
Ive never had good luck dealing with them. Just tried to order a bipod from them last week, and they got everything so screwed up that i just cancelled the order. That has happened two other times before....just thought id try once more.....hate to rag on a company, but it shouldnt be that hard to take my money! It isnt anywhere else i shop.
Alex Wheeler
Site $$ Sponsor
Wow, this is surprising to hear. I do a lot of business with Sinclair. Never had anything but excellent service. They even took a scope back that I had mounted and used and gave me a 100% refund! Email replies usually take a week, but the phone is instant.
I called directly about not being pleased with my Sinclair FTR bipod. They were very helpful and no hassle and even paid for my shipping back to them. I had used this for several months and ended up not liking it because it had backlash in the quick elevation knob
I was very pleased
I was very pleased
My issue with calling is that 9 out of 10 times I get someone that is not very technically savvy and it's frustrating trying to bring them up to speed. I figure if I send an email and the person reading it does not understand it they will forward it to someone else. Also I like to have things like this documented just in case.
thefitter: The few times that I've called, when the phone is answered I ask to speak to a tech rep, I'm put on hold for a very short time, and a very knowledgable Person (also a shooter, not an order taker) has always been most helpful.
Several years ago I bought a used Sinclair speed screw. I felt it needed some work, called, and was told that since I bought it used, it was not guaranteed. I asked that they fix it and send me the bill. In about 3 weeks I received the speed screw, now as new condition, and the charge? 0
Several years ago I bought a used Sinclair speed screw. I felt it needed some work, called, and was told that since I bought it used, it was not guaranteed. I asked that they fix it and send me the bill. In about 3 weeks I received the speed screw, now as new condition, and the charge? 0
I will always try to call.
Making a note of time and date, and most importantly whom I am speaking with.
E-mails just do no not cut it, as they are too easy to not get routed where they need to go, or just get deleted.
(No different than what happens with my own incoming e-mails...)
I have ordered a lot over the years with Sinclair.
If an issue occurred (and they have as nobody is perfect) I would call and things would be taken care of.
The only black marks against them that I have had are:
A. Issues with online ordering. Where screen lock up and or the process does not go to the next step.
(Have been told this occurs due to issues with inventory quantities.)
B. They way they ship things. Huge boxes for small items.
(Like putting a packet of bullet seater die shims in a box, rather than in an envelope.)
Making a note of time and date, and most importantly whom I am speaking with.
E-mails just do no not cut it, as they are too easy to not get routed where they need to go, or just get deleted.
(No different than what happens with my own incoming e-mails...)
I have ordered a lot over the years with Sinclair.
If an issue occurred (and they have as nobody is perfect) I would call and things would be taken care of.
The only black marks against them that I have had are:
A. Issues with online ordering. Where screen lock up and or the process does not go to the next step.
(Have been told this occurs due to issues with inventory quantities.)
B. They way they ship things. Huge boxes for small items.
(Like putting a packet of bullet seater die shims in a box, rather than in an envelope.)
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