I bought a used competition match bushing die set recently and the neck die was missing a de-cap rod and the bushing pusher was damaged. I called Redding to order one and see if the pusher was to damaged to work properly. A man by the name Scott answered and was not only very helpful but ask for my address before I even got to the price when I did ask he said he was sending me both parts for free. Is that not great customer service!!!