Years ago I rented one from them and the reamer looked like it had been used a couple hundred times, Grind marks all over the shank, Hand stoning marks on every inch of it, It just looked like turd, Shame on me for even using it, It also ruined my chamber, For my complaints they rewarded me with a charge on my card to buy them a new reamer. I swore to never rent a reamer again from anybody, That was my first and last time.The 300AAC reamer I rented was one I had trouble with. Not sure exactly what happened but I *think* it must have been a 300 Whisper reamer. My advice would be to check fit with factory ammo because it wouldn't chamber in my barrel even though headspace was fine.
Also - carefully inspect the reamer before you use it. The other issue I had was the .223 Rem reamer was sent damaged and left a ring in the middle of the shoulder which screwed up the headspace measurement. I suppose I should have known better than to presume it wasn't damaged but apparently that was a HUGE mistake.
Both times their offer of restitution was a free reamer rental but I pay shipping.
I declined because I figured getting a bad/incorrect reamer once was bad enough. Why take a chance on having more problems?
As I said, no more renting reamers for me. Done with that.
If you are only going to use the reamer once or twice, Buy it new and sell it when you are done. In the end, It will cost you around the same as renting one and the quality of the work you get from a new reamer will be your reward. Don't let your impatience of waiting on a new one bite you in the Arse.
I have told this story a few times, But never mentioned the company because I don't like dragging people through the mud. But since their name is already out there, Well I don't have a problem with it.