RCBS warranty

[madmixerman]

Times have changed since buyout. Gone is the lifetime warranty on some things. Sent a message saying my primer pin is worn and am in need of a new one. Go a 10% coupon and no response. Called on Thursday and was told it is a wear part and no longer warranted. She said a replacement is $9 and some change plus shipping. After a little bitching, she said as a courtesy she could send me one if I paid the $7.00 shipping charge. Ok,rant over.

 

[Olspark]

I bought replacements years ago and still have them on hand. I haven’t had the need to replace any and I am surprised they have kept their good business standards as long as they have. I’ll still buy from them.

 

[nakneker]

RCBS has been outstanding over the years in the warranty dept. rarely needed but they sent me replacement rams for a priming tool they quit making years ago. I’ve been using that tool for three decades and they replaced the rams 3 times with no charge. The parts aren't expensive but it was nice. Hate to see that change but it is what it is, it was nice while it lasted.

 

[Aaron23]

I recently got charged shipping for replacement parts as well.

Yeah, the lifetime warranty is gone now.

 

[DogBuster]

Some time ago….busted a kinetic bullet puller

Called them….no problem send it back to us…so I did

3-4 weeks later I had a replacement

Yes they’ve tightened up on warranty issues

 

[PhilC]

Yes they’ve tightened up on warranty issues

As they should, many took unfair advantage of their good will and shipping costs have risen exponentially. It's $.78 for first class mail and USPS wants to raise that to $.90 - $.95 in 2027.

Limited lifetime warranty still exists - https://rcbs.com/Warranty/

 

[round]

I recently got charged shipping for replacement parts as well.

Yeah, the lifetime warranty is gone now.

Did they charge you for the replacement parts?

 

[Gary in MD]

Some time ago….busted a kinetic bullet puller

Called them….no problem send it back to us…so I did

3-4 weeks later I had a replacement

Yes they’ve tightened up on warranty issues

The last time that I broke one, I called and told them. They just asked for my address and sent out a new one. The same with a couple plastic parts from a hand primer.
It’s been a couple years since I’ve had to contact them.

 

[jxb]

I believe RCBS is now a Hodgdon owned company, since 2024.

 

[Tangent]

They sent me some Piggyback parts to the UK FOC and the postage was more than the parts were worth. I'm happy to pay for the parts. I'm more concerned about not being able to get spares. I hope they maintain the quality.

 

[CJ6]

I've had an Ammomaster since the early 80s. Put more rounds on it than I can count. Anyway I called RCBS about getting a few parts replaced in early 25 I think. They sent me a complete rebuild kit of parts for it at no charge.

 

[kelbro]

The last two times that I requested warranty parts, they wanted $7 for shipping. Not what it used to be but not a big deal in the grand scheme of things.

 

[Just Say Moe]

Times have changed since buyout. Gone is the lifetime warranty on some things. Sent a message saying my primer pin is worn and am in need of a new one. Go a 10% coupon and no response. Called on Thursday and was told it is a wear part and no longer warranted. She said a replacement is $9 and some change plus shipping. After a little bitching, she said as a courtesy she could send me one if I paid the $7.00 shipping charge. Ok,rant over.

Are you talking about decapping pins?

 

[rlporter507]

got a RCBS media separator from midway, basket latch wouldnt stay closed. called them, got a complete new unit in a week. I think they still have pretty good CS, I'd pay shipping for a new part. Dillon does the same thing, broke the latch on the media basket, $9 shipping for a free part.

 

[M-61]

I believe RCBS is now a Hodgdon owned company, since 2024.

Yes.
And staying in Oroville

 

[M-61]

RCBS NOT for me. Anymore !!!!

First reloading equipment was RCBS 1964
Through the decades their customer service beats everyone.
I’ve watched these RCBS posts appear here periodically claiming lots of problems including a die that was drilled with a curve in it. That’s machining beyond my abilities!
Have needed a few things ( I lost most) and they were replaced promptly with no change or shipping.
Until I personally experience poor service from them I’m staying with RCBS

 

[madmixerman]

Are you talking about decapping pins?

No, primer rod for bench primer.

 

[M-61]

No, primer rod for bench primer.

I guess it cracked. ( guess)
Where did it fail?
If it cracked is the crack clean of jagged?
Just for my own information
Thanks

 

[Aaron23]

As they should, many took unfair advantage of their good will and shipping costs have risen exponentially. It's $.78 for first class mail and USPS wants to raise that to $.90 - $.95 in 2027.

Limited lifetime warranty still exists - https://rcbs.com/Warranty/

The parts they sent me could have easily been sent in a first class mail envelope but they STILL charged me 7 bucks shipping.

 

[madmixerman]

I guess it cracked. ( guess)
Where did it fail?
If it cracked is the crack clean of jagged?
Just for my own information
Thanks

It just was worn, not seating primers with enough crush. Was experiencing some ftf.