I get "Maintenance Mode". No online orders.I just bought 8lbs. of A - 4350 in one lb. bottles the other day , and they had many different powders on the shelves in 1 , 4 , and 8lb. containers . The no text , no phone , etc....means they don't have time to answer texts , or phones , or e-mails right now . You can order thru their on-line site , and at the store . It's really not that complicated . If you would go in there , you'd see them all looking like Ricochet Rabbit after a mug of 5 hr. Energy drink . They really are busy .