They can actually access info that the tracking # won't give us. That being said, early this year I had 3 Remington 541 triggers shipped back to me from a gunsmith in IA. They made it to Birmingham Alabama where they sat for 8 days. EIGHT days! That main distribution facility made the TV news down there and apparently somebody kicked some ass because the Postmaster was interviewed where he apologized and said the backup had been cleared and no future problems were anticipated. I've recently received packages that barely slowed down in the facility. Somebody fixed it!Time to visit the post office. They can track better than the net.