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PACT Customer Service???

shootn4fun

I have been trying to contact BY PHONE Pact customer service in Grand Prairie, TX this week and am finding the telephone NOT IN SERVICE.

The web site states WE NO LONGER HAVE PHONE SUPPORT!!

What's that all about, having someone on the line to speak with about their product is not available.
 
I had no idea they were even in business still. Havent seen anything from them in years. Maybe they realized how many hours were spent on the phone answering questions when a one sentence email reply would cut out a 30minute conversation.
 
"I have been trying to contact BY PHONE Pact customer service in Grand Prairie, TX this week and am finding the telephone NOT IN SERVICE."

Based on my experience with two shot timers and a chronograph 25 years ago their customer service was less than poor. Doubt it has improved and not sure they are still in business.
 
When I called them 8-10 years ago about and electronic scale, I believe the guy answered the phone in his kitchen. That thing never worked right. Sent it in to get it replaced and some guy from Louisiana called and said he had my scale instead of his chronogragh! He nicely forwarded it to me on his own dime. I hope he got it out of PACT along with his chrono.
 
I have a Pact scale and dispenser I bought new in 2007 when I first planned to learn to reload. Pulled them out and set them up in 2018 once I had time to learn to reload. They have worked flawlessly.
 
I bought my first "real" chronograph over 25 years ago>>>>it was a PACT "Professional". It worked so well for so long that it was unbelievable! It had a "lifetime guarantee" on it when I bought it. Well it finally broke. I called PACT and said I needed it fixed. They said that they can not fix it because it was too old. I said "Okay just send me a new one". They would NOT give me a new one even after reiterating that it had a LIFETIME GUARANTEE. They did give me 33% off of a new one. I bought it and it literally was a pile of JUNK! I think they are a worthless company and I don't know if they are even still in business.
 
ShootDots said:
I bought my first "real" chronograph over 25 years ago>>>>it was a PACT "Professional". It worked so well for so long that it was unbelievable! It had a "lifetime guarantee" on it when I bought it. Well it finally broke. I called PACT and said I needed it fixed. They said that they can not fix it because it was too old. I said "Okay just send me a new one". They would NOT give me a new one even after reiterating that it had a LIFETIME GUARANTEE. They did give me 33% off of a new one. I bought it and it literally was a pile of JUNK! I think they are a worthless company and I don't know if they are even still in business.
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I had the EXACT same experience!!!!! I have an oehler now:eek:
 
group therapy said:
I had the EXACT same experience!!!!! I have an oehler now:eek:
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After the junk PACT, I bought a CED-M2 that I still have. However, about a year ago I went and bought a LabRadar. To me the BEST, most consistent chronograph I have had WAS my original PACT Professional. It lasted about 20 years>>>I wish it had never went bustola!
 
ShootDots said:
After the junk PACT, I bought a CED-M2 that I still have. However, about a year ago I went and bought a LabRadar. To me the BEST, most consistent chronograph I have had WAS my original PACT Professional. It lasted about 20 years>>>I wish it had never went bustola!
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Funny. I have the original Pact. Takes way more time to set it up than my Labradar.
 
Ccrider said:
Funny. I have the original Pact. Takes way more time to set it up than my Labradar.
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That is a fact... I have found the LabRadar to be good>>>but I am NOT convinced it is as good as my original PACT. I remember getting identical readings time after time from the PACT. I don't get that from my Lab. As a matter of fact, during load development of one of my .300WSMs, there were 2 labs>>>one on one side and the other on the other side. They were just about identically in place as their relation to the barrel. I got some very poor readings! Some were as high as 40+f.p.s. difference! How did that happen??
 
PACT was my first chronograph for USPSA, what a POS! I was constantly getting error reports. I shipped it back to PACT only to get it back with a no trouble found. Back out at the range, more error reports. I called PACT and was told that the radar from an airport 3 miles north was causing the problem and that I should park my truck sideways between the chrono and the airport, still errors. Called PACT and was told to put the readout head in a cardboard box with my truck parked sideways, still errors. The chrono went back to PACT and again it was returned with a clean bill of health. Still showing errors, I was told to put a new battery in it, still errors. Called the morons at PACT and was told they had discovered the answer to my problem... I needed to bury the cables, in separate trenches, that ran from the sensors to the readout. I gave the chrono away. What an absolute nightmare!
 
PatMiles said:
PACT was my first chronograph for USPSA, what a POS! I was constantly getting error reports. I shipped it back to PACT only to get it back with a no trouble found. Back out at the range, more error reports. I called PACT and was told that the radar from an airport 3 miles north was causing the problem and that I should park my truck sideways between the chrono and the airport, still errors. Called PACT and was told to put the readout head in a cardboard box with my truck parked sideways, still errors. The chrono went back to PACT and again it was returned with a clean bill of health. Still showing errors, I was told to put a new battery in it, still errors. Called the morons at PACT and was told they had discovered the answer to my problem... I needed to bury the cables, in separate trenches, that ran from the sensors to the readout. I gave the chrono away. What an absolute nightmare!
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animated-laughing-image-0182.gif
 
ShootDots said:
That is a fact... I have found the LabRadar to be good>>>but I am NOT convinced it is as good as my original PACT. I remember getting identical readings time after time from the PACT. I don't get that from my Lab. As a matter of fact, during load development of one of my .300WSMs, there were 2 labs>>>one on one side and the other on the other side. They were just about identically in place as their relation to the barrel. I got some very poor readings! Some were as high as 40+f.p.s. difference! How did that happen??
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Different set up between the two most likely.

We tried 2 Labradars set up identically aside from operating frequency and found them within 1 fps of each other. You did make sure all parameters were identical bar the operating frequency?
 
Follow the directions on the web site and phone message and contact by Email.
I did two weeks ago and got a reply with in 24 hours.
 
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