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Pact Chronograph Customer Service

P1ZombieKiller

Silver $$ Contributor
Anyone have issues getting an order with them in the past?

I ordered a chrono 7 weeks ago. I was told that it would take a few weeks. I have been calling for the last 4 weeks, and have been told Next Monday or Tuesday now for 3 weeks. Today I called, and I was told that they tried to run my credit card and the error message was "exceeds limited by $20". I asked when the card was ran, and he said 3/6 (even though i called after that point and was told Monday or Tuesday last time I called).

I have not been in retail for years, but not once do I ever remember getting a "REASON" why a card was declined unless it was a stolen card, and I got a message saying to keep the card. The charge is only $185.... and it has a zero balance owed on my card (and has been for years as I pay it off each month).

I did not get a phone call, and I asked why. Was told we don't have a number on this order. I placed my phone and my email on the order (as I always do). So I asked him to run the card again, and then was told no more units in stock, I would have to wait till the next batch.

Nevertheless, I was told that they are now out of stock and it will be another 3 week till they run more.
 
Horrible customer service. The only one worse was Elk Ridge Gun Stocks. The Pact guy that answers the phone told me he is the only one in cs and they just have two techs.
 
When I owned their XP chrono, I could never decide which was worse - the product or their CS. Whichever, I eventually gave up on it and sold it for parts at a huge loss and then bought a good one from a better company.
 
Erud said:
When I owned their XP chrono, I could never decide which was worse - the product or their CS. Whichever, I eventually gave up on it and sold it for parts at a huge loss and then bought a good one from a better company.

I'm listening..... Suggestions?
 
I love my PACT, but it was a hand-me down. Magnetospeed is a very interesting solution.

-Mac
 
P1ZombieKiller said:
Erud said:
When I owned their XP chrono, I could never decide which was worse - the product or their CS. Whichever, I eventually gave up on it and sold it for parts at a huge loss and then bought a good one from a better company.

I'm listening..... Suggestions?

When I first dumped the PACT I bought an Oehler 35P. Great machine - extremely reliable and accurate but slow and somewhat complicated to set up. Bought a Magnetospeed when they first came out and ended up selling the Oehler. The MS is so easy to use its ridiculous. I keep it in my truck inside a pistol case and it weighs about a pound. I can install it on the rifle and be measuring velocities in about 3 minutes without affecting anyone else that is shooting. The display unit is a little cheesy and seems like it could fail at some point, but I guess I will cross that bridge when I get to it. It works perfectly and has not missed a single shot I've fired over it. Not affected at all by light conditions and can't be blown over by the wind. All Useful info(high/low/ES/SD) is right there in front of you for each shot/string. Previous strings are easy to recall. Apparently you can transfer files to your computer via the memory card, though I have not triedthis. It's also virtually impossible to shoot it.

I think the Magnetospeed will pretty much kill off the traditional chronograph for most uses.
 
Erud said:
P1ZombieKiller said:
Erud said:
When I owned their XP chrono, I could never decide which was worse - the product or their CS. Whichever, I eventually gave up on it and sold it for parts at a huge loss and then bought a good one from a better company.

I'm listening..... Suggestions?



When I first dumped the PACT I bought an Oehler 35P. Great machine - extremely reliable and accurate but slow and somewhat complicated to set up. Bought a Magnetospeed when they first came out and ended up selling the Oehler. The MS is so easy to use its ridiculous. I keep it in my truck inside a pistol case and it weighs about a pound. I can install it on the rifle and be measuring velocities in about 3 minutes without affecting anyone else that is shooting. The display unit is a little cheesy and seems like it could fail at some point, but I guess I will cross that bridge when I get to it. It works perfectly and has not missed a single shot I've fired over it. Not affected at all by light conditions and can't be blown over by the wind. All Useful info(high/low/ES/SD) is right there in front of you for each shot/string. Previous strings are easy to recall. Apparently you can transfer files to your computer via the memory card, though I have not triedthis. It's also virtually impossible to shoot it.

I think the Magnetospeed will pretty much kill off the traditional chronograph for most uses.

A friend of mine has one and loves it, been thinking bout getting one myself.
 
We have a Pact and it works well and sets up easily. But then, I have nothing to compare it to as this is the only one I've ever used. When it had a problem years ago it was sent back after a phone call for instructions and was fixed promptly and returned. So, no problems here.
 
I had a PACT "Professional" when they first came out about 15+ years ago. It was an excellent piece of equipment. However, the "computer board crashed" about 2 years ago and it had a "Lifetime Warranty"... So I called them up and got some guy on the phone and told him I needed it fixed. He said that they can NOT because those old ones are so old that they can't get the computer boards anymore. So I said well then send me a new one. He said "I can only give you a 30pct discount on a new one". I said "what about the LIFETIME warranty".. He reiterated they can't fix the old and offered a new one at 30pct off. So I took it and they sent me a new PACT right away! Good Right? NOT SO!. They sent the thing in it's box and NOT "BOXED UP" and with all the "bumping around" from U.P.S. it was broke when I got it. So I sent it back and phoned them and told them to PLEASE package it up correctly this time. They did and I got it. However, this thing is a CHEAP piece of JUNK compared to the old one I had. Sometime this year I am going to buy a FOR REAL chrono and spend the necessary $$$'s to get a good one. I would NEVER, EVER deal with PACT again! I hope this thread reaches EVERY member on this site and they tell everyone they know ad in finitem!!
 
ShootDots said:
I had a PACT "Professional" when they first came out about 15+ years ago. It was an excellent piece of equipment. However, the "computer board crashed" about 2 years ago and it had a "Lifetime Warranty"... So I called them up and got some guy on the phone and told him I needed it fixed. He said that they can NOT because those old ones are so old that they can't get the computer boards anymore. So I said well then send me a new one. He said "I can only give you a 30pct discount on a new one". I said "what about the LIFETIME warranty".. He reiterated they can't fix the old and offered a new one at 30pct off. So I took it and they sent me a new PACT right away! Good Right? NOT SO!. They sent the thing in it's box and NOT "BOXED UP" and with all the "bumping around" from U.P.S. it was broke when I got it. So I sent it back and phoned them and told them to PLEASE package it up correctly this time. They did and I got it. However, this thing is a CHEAP piece of JUNK compared to the old one I had. Sometime this year I am going to buy a FOR REAL chrono and spend the necessary $$$'s to get a good one. I would NEVER, EVER deal with PACT again! I hope this thread reaches EVERY member on this site and they tell everyone they know ad in finitem!!

This is my scenerio exactly. The one PACT I have has been a great tool for years. I A$$-U-MEd the newer one would be too. I think this Magnetospeed is what I am going to do. I will call them and ask them to send me back my old one, and to cancel my order.
 
amazing! I bought a chronograph from Pact about 15 years ago, and it just works and works. I did have to replace the cells once when I got tangled up in the cables at the range. I called them and they wanted to send me a new set of cells free, but I said it was my fault. I bought new cells and cables for $27 and had them in my hands in three or four days. Have bought three electronic scales from (actually a fourth one that was stolen from me) them, and had zero problems with any of them. I did manage to scramble the software on one scale, and the guy at Pact walked me thru all the steps for a complete reboot, and called me back the next day to make sure all was OK. Later on I buy an electronic dispensor. It was used, and worked just fine. Spoke with them about an upgrade, and the took care of it without a grumble. If you want bad service try Redding!! Or Remington!
gary
 
I got rid of my Pact years ago. Replaced in with an Oehler and never looked back. The Oehler has been going strong for 15 yrs. with no issues to date.

Regards,
Paul

www.boltfluting.com
 
Well Wes, I am sorry to hear you are in the same situation I am in... The Magnetospeed has me "worried" though. It fits on the end of your barrel>>that HAS GOT TO change the harmonics of the barrel. If it does not, I would love to have one>>however, you can't beat the "laws of physics" and adding to OR taking away from something has to have some effect on the outcome.. I don't know... I am not COMPLETELY sold on the idea of the Mag-Speed >> I may end up with a very expensive "normal" chrono... BUT best of luck my friend..
 
Uthink Uknow said:
We have a Pact and it works well and sets up easily. But then, I have nothing to compare it to as this is the only one I've ever used. When it had a problem years ago it was sent back after a phone call for instructions and was fixed promptly and returned. So, no problems here.

all this kinda reminds me of the guy that bought a used RCBS electronic powder measurer. It broke or else he wanted it upgraded, and rather than send it back to RCBS, he sends it to Pact. It took him four months to get it back from them. They put it on a very low priority as it wasn't their scale. Yet he whined and cried like there was no end. Yet if he'd sent it to the OEM folks, they'd either upgraded it or sent it out to be done with a lot quicker results.

Myself I shop for the "made in USA" tag as much as I can
gary
 
ShootDots said:
Well Wes, I am sorry to hear you are in the same situation I am in... The Magnetospeed has me "worried" though. It fits on the end of your barrel>>that HAS GOT TO change the harmonics of the barrel. If it does not, I would love to have one>>however, you can't beat the "laws of physics" and adding to OR taking away from something has to have some effect on the outcome.. I don't know... I am not COMPLETELY sold on the idea of the Mag-Speed >> I may end up with a very expensive "normal" chrono... BUT best of luck my friend..

I think the concept is a good idea, but probably will change group sizes and points of impact. Plus where is it made?
gary
 
When I am shooting a string it is really nice to get multiple uses out of that string, but when chronographing loads neither group size or POI shift would be my highest priority, just a nice to have bonus, imo, if the string yields information on those two areas too, whether the results are an improvement or a digression in performance. It would certainly be discouraging if group size improved with the installation of the Magnetospeed :) , something that is just as likely as group size degradation . Since I wouldn't be using the rifle in the field or at a match with the Magnetospeed installed, a POI shift would only be of academic interest; though POI is easily moved wherever you desire with sight adjustments, why bother to do that since your current sight adjustment is fine for the intended use of your rifle once the device is removed from the barrel? Just my thoughts on the use of a magnetospeed...
 
Will the Magnetospeed work on large magnum rifles with massive muzzle blast?

Have any of you Magneto users ever noticed accuracy changes from when chrono was mounted during load testing and when you take it off? Even in the slightest amount? It seems that it would greatly effect the direction of gases coming from the bore due to how closely it is mounted to the muzzle. Perhaps even change barrel harmonics...
 
The only noticeable change that I am aware of, using a MagnetoSpeed on 3 x F Open rifles is a slight change upward in the POI.
My 284 Win shoots 0.5moa higher if wearing the MS
My 6.5 x 47 Lap recently sold shot 0.75 to 1.0moa higher
My 6 x 47 Lap shoots 2 moa higher with the MS on.
It has nil effect on my groups in any way......windage/left/right are simply not effected .
Rgds
Tony
 
Ecomeat said:
The only noticeable change that I am aware of, using a MagnetoSpeed on 3 x F Open rifles is a slight change upward in the POI.
My 284 Win shoots 0.5moa higher if wearing the MS
My 6.5 x 47 Lap recently sold shot 0.75 to 1.0moa higher
My 6 x 47 Lap shoots 2 moa higher with the MS on.
It has nil effect on my groups in any way......windage/left/right are simply not effected .
Rgds
Tony

Great input Tony. I figured it would have to affect it somehow. But as long as group sizes dont open up and get smaller it shouldnt cause any trouble with load development. A known POI shift would be fine as long as it came back consistently. Thanks so much :)
 
boltfluter said:
I got rid of my Pact years ago. Replaced in with an Oehler and never looked back. The Oehler has been going strong for 15 yrs. with no issues to date.

Regards,
Paul

www.boltfluting.com

I used to shoot with a buddy that had very deep pockets and always bought the best of everything. He bought the Ohler 35, and about three months prior I bought a Pact. We'd take them with us to range, and he'd take about thirty minutes or more to get it setup, and I'd be ready in about five minutes. If his tossed a round mine did the samething. Everytime! The difference in the readings was about 6 or 7 fps at 3300 fps. Who was right? I wouldn't put a dime on his being right and I would do the same with mine. Do you realize what 7 fps is in 3300fps? Try 1/471th or roughly .00021%. Doug actually quit using the Ohler as it was such a bother to set up at the range when there were several shooters. I made him a completely new mount for it to replace that POS that Ohler palmed off on him.. Actually tightend up his ES. That should tell Ohler they have a problem with it alone. Right afterwards Square Peg came out with a mount, and our designs are similar, but I still like mine better.

Nobody ever says the Ohler is bad, but the guys that bought the Ohler regard every other one as junk. Kinda like Chevys and Fords. I didn't like it from the start, but after getting the new mount built and hunting up a heavyduty tripod it was a breeze to set up. I didn't like the four foot long monstrosity (because their cells cycle slow), but could live with it. Myself, I'll probably just use that old Pact till I finally croak. Just cant see spending $600 plus buying a new mounting system to make it work better for me. Now if I wanted to buy a new chronograph today, I'd probably either buy another Pact or a CED and be done with it.
gary
 

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