More Praise for Pulsar

[dunraven]

I somehow brushed the sling swivel in the dark, it popped out of the flush cup, and my rifle crashed to the ground, landing directly on my Pulsar thermal. Could not get it to zero after that, so sent it in to Pulsar. They initially told me it was not repairable and NOT covered under warranty, which is perfectly understandable, They offered a 30% discount on a new one. Nice gesture and I was ready to do it.

Then I explained that I had been having zeroing issues before that, and a rep had told me to send it in. I politely asked them to maybe factor that in a little. They decided to replace the scope under warranty, which saved me $4100!!

Can't thank them enough. They've helped me twice now.

 

[Stephen Joubert]

Can you please send the contact info for the Pulsar Rep… I have one of my scopes not as clear as it should be..

 

[boltfluter]

I somehow brushed the sling swivel in the dark, it popped out of the flush cup, and my rifle crashed to the ground, landing directly on my Pulsar thermal. Could not get it to zero after that, so sent it in to Pulsar. They initially told me it was not repairable and NOT covered under warranty, which is perfectly understandable, They offered a 30% discount on a new one. Nice gesture and I was ready to do it.

Then I explained that I had been having zeroing issues before that, and a rep had told me to send it in. I politely asked them to maybe factor that in a little. They decided to replace the scope under warranty, which saved me $4100!!

Can't thank them enough. They've helped me twice now.

These are the stories I like to hear when companies go above and beyond what is required! I have been considering a thermal and was looking at Pulsar. Now I will be shopping for one. How you are treated after the sale is very important to me personally and most people. So simple, but many companies just don't get it. Treat someone like you would like to be treated and you will have a customer for life. Rant over. Lol!
Paul

 

[markT]

 

[Knotwild]

Where is Pulsar getting all of these "refurbished" thermals I see for sale cheap (relatively speaking)?