March contact for warranty

[Pareto]

Let me inject a measure of reality here. The March 50-42 was introduced in 2008 as one of the very first riflescopes from DEON Optical. It, of course, came with an ED lens as DEON was the pioneer in using such glass in riflescopes. It was discontinued in 2017 and then current 48X52 was introduced, sporting Super ED lenses. I am sure that DEON will work with Pareto to get the riflescope repaired, and all he has to do is get the riflescope to them.

I have sent one riflescope back to Japan, to get a different reticle installed because my eyes had gotten progressively worse over the 7 years I had the riflescope. It was returned directly to my door within a month of departure, with a note saying they had swapped the reticle and even adjusted a focus area, about which I had never complained. I still have that riflescope and the note.

I have heard from a few people who have sent back a March riflescope for service and it's a similar story.

But the issue isn't that the scope is old. It is that the manufacturer instructed me to contact X and Y. They blew me off until today partly due to being contacted by Mari instead of previously responding affirmatively to my emails making clear that I was getting in touch as per March.

Presumably there is a protocol here that the manufacturer is assuming that the distributors didn't seem eager to comply with.

 

[Turbulent Turtle]

Let me get this straight. Your riflescope, which is way out of warranty. is going to be taken care of by DEON and they even got a US distributor to handle it for you, one who presumably was not involved in the sale of the riflescope to the original owner, maybe 16 years ago. All this within the space of a few days.

And you're complaining?

Are you kidding me?

 

[Pareto]

I presume they will charge me and I will pay. I have dealt with other dealers of high end products like Krieghoff when getting service for 30 year product, and the procedure is straightforward, and doesn't require contacting a number of distributors who then refuse to help you.
If that doesn't bother you, well then I know the level of service you consider acceptable from a premium seller. I'm definitely not kidding.

 

[pokadex_]

I presume they will charge me and I will pay. I have dealt with other dealers of high end products like Krieghoff when getting service for 30 year product, and the procedure is straightforward, and doesn't require contacting a number of distributors who then refuse to help you.
If that doesn't bother you, well then I know the level of service you consider acceptable from a premium seller. I'm definitely not kidding.

Folks like you are why I could never run a business. The customer is NOT always right. The age of convenience has definitely come with some consequences. I remember back when you had no other options than mail order and 3-4 week shipping times for domestic goods. When you deal in high end things, there are special considerations to take into account. If you want lightning fast domestic customer service, maybe don't buy a niche Japanese product USED?

 

[TRSR8]

I presume they will charge me and I will pay. I have dealt with other dealers of high end products like Krieghoff when getting service for 30 year product, and the procedure is straightforward, and doesn't require contacting a number of distributors who then refuse to help you.
If that doesn't bother you, well then I know the level of service you consider acceptable from a premium seller. I'm definitely not kidding.

Lots of wasted energy.
Vendors don’t deal with this, Deon wants nobody to screw with their optics but them. This is well known .
info@deon.co.jp , message them for return/ instructions. Shippung is straight forward and they usually take only 1-2 weeks then ship back, about a week back +-.
All this is pretty easy to find……sheesh.