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March contact for warranty

Pareto

Silver $$ Contributor
Does anyone know how to contact March if I don't know the name of the dealer a scope was purchased from? I bought a used March scope in November and now it won't focus. I tried to contact a dealer near me as noted on the March web page but as the dealer said they didn't sell that specific scope I needed to deal with the original dealer.
I tried sending March Japan a message directly 2 days ago but have received no response.
 
March’s website has the warranty information for scopes from 2020 to now.

The scope must have a readable serial number, as the warranty extends 10 years from manufacture.
 
Best thing to do is to go to the marchscopes.com website and, click on About Us and then Contact Us and fill out the form. I believe they were on holiday this past Monday. They monitor that very well. If you don't hear anything back in a day or two, come back here.
 
Sure I sent March and the dealers a photo showing the serial number. No response from March and the dealers all say it's March's problem not theirs unless they sold it. I can't find out who sold the scope and the owner hasn't responded to questions. It worked so well for several months before going downsouth. Is there a main distributor of March in the USA who handles these things?

It's very frustrating how non-transparent their service is.
 
The little inset Allen screw(s( on the turret knob is tight, right? (They get loose on all scopes eventually.)
 
Pareto said:
Sure I sent March and the dealers a photo showing the serial number. No response from March and the dealers all say it's March's problem not theirs unless they sold it. I can't find out who sold the scope and the owner hasn't responded to questions. It worked so well for several months before going downsouth. Is there a main distributor of March in the USA who handles these things?

It's very frustrating how non-transparent their service is.
Click to expand...
What model March scope is this?
 
Earlier this week March contacted me and pointed me to a number of US dealers and distributors for assistance. To date, they have either refused to deal with the scope or not answered my emails. If they do not answer soon, I will just send the scope back to March in Japan.

Note that I am not asking to get warranty service for free as this was a used scope. But the unwillingness of distributors explicitly recommended by March to help me, and necessitating a trip to Japan, means I shall probably buy no more March scopes in the future. I had bought this one used to see if the March quality was really good and to see if I liked their scopes. This BR scope performed well when working but it wasn't vastly better than Sightron for short range benchrest. Certainly the extra hassle of dealing with March is not worth it to overcome the service quality of Sightron, Athlon, or Vortex. Perhaps if I were a pro competitor with a tight relationship with an American dealer I might think otherwise. But I only shoot in small, unsanctioned and informal competitions and the extra hassle is not worth the marginal gain IMHO.

Since I cannot in good conscience sell this defective piece, I'll just bite the bullet and have it repaired but count it as tuition in avoiding companies that do not have good local service.
 
Just wondering if you can contact the person you bought the scope from and find out which store he/she bought it from?
 
He doesn't have that info as he bought it used. But March has the serial number and could track it from their dealers. I always send the SN with my inquiries.
 
Let me inject a measure of reality here. The March 50-42 was introduced in 2008 as one of the very first riflescopes from DEON Optical. It, of course, came with an ED lens as DEON was the pioneer in using such glass in riflescopes. It was discontinued in 2017 and then current 48X52 was introduced, sporting Super ED lenses. I am sure that DEON will work with Pareto to get the riflescope repaired, and all he has to do is get the riflescope to them.

I have sent one riflescope back to Japan, to get a different reticle installed because my eyes had gotten progressively worse over the 7 years I had the riflescope. It was returned directly to my door within a month of departure, with a note saying they had swapped the reticle and even adjusted a focus area, about which I had never complained. I still have that riflescope and the note.

I have heard from a few people who have sent back a March riflescope for service and it's a similar story.
 
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