Leupold Support Not Responding

[charlesbr]

Does anyone have any experience contacting Leopold support via the support section of their website?

Two weeks ago I sent them a message from there online form about the process of having a Leopold scope looked at. There was not a confirmation email back to me that the form information had gone through and after a week there had been no reply to the submitted form.
So last week I went on to their site and fill the form out again in their support area and told it to submit the inquiry. As before there was no immediate confirmation that the form information had gone through and now being week later again there has been no response to the submitted form.

I know that these days and times support is a nonexistent with half assed companies but I did not think that Leopold would be one of those.

So I am just wondering is this the way they do business or are they just slow.

Thanks,
Charles

 

[Gabe22BR]

Call them !!! You get great response immediately.

 

[CatShooter]

Does anyone have any experience contacting Leopold support via the support section of their website?

Two weeks ago I sent them a message from there online form about the process of having a Leopold scope looked at. There was not a confirmation email back to me that the form information had gone through and after a week there had been no reply to the submitted form.
So last week I went on to their site and fill the form out again in their support area and told it to submit the inquiry. As before there was no immediate confirmation that the form information had gone through and now being week later again there has been no response to the submitted form.

I know that these days and times support is a nonexistent with half assed companies but I did not think that Leopold would be one of those.

So I am just wondering is this the way they do business or are they just slow.

Thanks,
Charles

They get 300 to 800 emails a day.

CALL THEM, they are great on the phone.

 

[dixieppc]

Charles, I just recently communicated with Leopold using their online support and got an email response in 2 days from Doug Armstrong. Now I will agree that, like you, I did not get an auto response either on the site or through email that the information typed into the form had actually gone through like most sites do. Probably something that Leopold needs to work on as far as their site goes. But anyway, I got a very kind response from Doug Armstrong within 2 days.

There is a good possibility that your information did not get transmitted or received. As suggested by others that replied to your post, I believe I would do a voice followup and call them. Leupold is not a "Half Assed" company and a lot of good people work there diligently trying to keep owners of their products happy.

Best Regards,
Thomas

 

[charlesbr]

Thanks for the replies. As suggested, I will call them tomorrow. I just thought that it would have been better to have all of the scope information and problems in writing instead of trying to relay it by voice.

Thanks again everyone,
Charles

 

[Gabe22BR]

I called last Monday for some "missing" turret caps, on an old scope. I got the free caps last Friday. I did have to wait on the phone for 5 min, but it's on their dime.