Jewel triggers customer service

[Wolfdawg]

I recently had to send my Jewel trigger in for repair. Something broke inside the housing during a competition while shooting my 6mm Dasher. The trigger would not allow the striker to drop.
Anyway, I called Jewell and explained what happened and that I need the trigger back asap since the matches are every 2 weeks. They said they were very busy and could not expidite mine. I sent it in that day.
Well, 4 weeks go by and I finally get a call saying that the trigger was broke and would cost $45.00 to fix it. So I gave my cc info over the phone for the repair. 5 days later, I received the trigger with a receipt for $59.75 charged to my cc. $45.00 for the repair and almost $15.00 for shipping. REALLY???? $15.00 shipping!
Needless to say, I am not happy about having to pay $60.00 to repair the trigger.

Almost every benchrest shooter I know has a Jewell trigger. I guess I an disgusted that the trigger broke in the first place and that it cost so much to fix and ship and that they were less than willing to get it back in a timely manner.

Looks like I will be swithching to Rifle Basix....

 

[butchlambert]

I know that you are their only customer. They should have notified all the other people in line that they were pushing them back to work on Wolfdog's trigger. About the only part inside a trigger that breaks is caused by blanking a primer. It ain't the trigger's fault.

 

[fdshuster]

That's one of the reasons I keep at least one spare Jewell trigger on hand. One a benchrest and the other a HVR model.

If anyone thinks RifleBasix triggers are 100% trouble free, by all means buy one.

 

[Wolfdawg]

Maybe so, but other BR shooters suggested I call and kindly ask if it could be expidited since I compete with that trigger. I did that and also wrote a nice letter explaining the situation as well.
I am not saying they are made of some super, non-breakable material, nor should they be.
But I do believe that the costs (especially shipping) was excessive. I can have a 9lb barrel shipped for $20.00, why does a 9oz trigger cost $15.00?

Butch, if you don't have something constructive to add, stay off the post please. I don't jump on your posts and poke you, I expect the same here. ;D

WolfDAWG

 

[EWaugh]

About the same problem happened to me a couple months ago. During a match I blanked two primers and the trigger broke. IMO the trigger should not have broke but it did. A broken sear tip I think it was. I sent the bolt to Gre’-Tan Rifles so Greg could bush the firing pin. The repair cost for the trigger was about the same as yours, I forget what the shipping was. What really pissed me off besides the trigger failing in the first place was the lack of knowledgeable customer service that I received from Jewell. I received and installed the trigger on that Friday and it would not hold sear engagement about 90% of the time. Over the weekend I adjusted the trigger, took the trigger apart many times to examine it, cleaned it, polished the side plates, everything that I could think of and it still would not hold engagement. Sunday Night I ordered another Jewell trigger. Monday I called Jewell and explained the problem to one of their employees. I was told the trigger was working just fine when it left their shop. The person that I was talking with didn’t have a clue what was causing the problem that I was having. We ending the conversation with him suggesting it might be a problem with my bolt since it had just been worked on. So I called Greg. That was the best advice I got from Jewell. Within 5 minutes Greg told me what the problem was and how to fix it. In less than a minute I had the trigger working properly. My Hat is off to Greg he saved the day and a great guy to deal with. Now I have a new Jewell trigger for a back-up not a bad problem to have.

 

[butchlambert]

Maybe so, but other BR shooters suggested I call and kindly ask if it could be expidited since I compete with that trigger. I did that and also wrote a nice letter explaining the situation as well.
I am not saying they are made of some super, non-breakable material, nor should they be.
But I do believe that the costs (especially shipping) was excessive. I can have a 9lb barrel shipped for $20.00, why does a 9oz trigger cost $15.00?

Butch, if you don't have something constructive to add, stay off the post please. I don't jump on your posts and poke you, I expect the same here. ;D

WolfDAWG

So my point is, will the forum fix your problem? I think my post is constructive. Keep spares handy. Your talking about a manufacturer that makes primarily competition triggers. Most serious competitors keep a spare, but they are like you if the don't have a spare. Now you are in line with the other competitors like yourself. Can't comment on shipping other than a lot of supplies that I buy for the shop are only shipped UPS. Small items will kill you UPS, but some will only ship that way.

 

[EWaugh]

Hey Wolfdawg just curious what action you were using when you had this trigger problem, and did the firing pin blank the primer.

 

[jghoghunter]

About the same problem happened to me a couple months ago. During a match I blanked two primers and the trigger broke. IMO the trigger should not have broke but it did. A broken sear tip I think it was. I sent the bolt to Gre’-Tan Rifles so Greg could bush the firing pin. The repair cost for the trigger was about the same as yours, I forget what the shipping was. What really pissed me off besides the trigger failing in the first place was the lack of knowledgeable customer service that I received from Jewell. I received and installed the trigger on that Friday and it would not hold sear engagement about 90% of the time. Over the weekend I adjusted the trigger, took the trigger apart many times to examine it, cleaned it, polished the side plates, everything that I could think of and it still would not hold engagement. Sunday Night I ordered another Jewell trigger. Monday I called Jewell and explained the problem to one of their employees. I was told the trigger was working just fine when it left their shop. The person that I was talking with didn’t have a clue what was causing the problem that I was having. We ending the conversation with him suggesting it might be a problem with my bolt since it had just been worked on. So I called Greg. That was the best advice I got from Jewell. Within 5 minutes Greg told me what the problem was and how to fix it. In less than a minute I had the trigger working properly. My Hat is off to Greg he saved the day and a great guy to deal with. Now I have a new Jewell trigger for a back-up not a bad problem to have.

M1
Could you tell me what Greg said was the problem and how to fix it. I have a Jewell here that has the same issue and I haven't gotten a chance to send it back. If I can fix the problem myself that would be great.
Thanks

 

[Erik Cortina]

During a match I blanked two primers and the trigger broke. IMO the trigger should not have broke but it did.

You did something you were not supposed to do... TWICE! And you are mad because YOU broke the trigger but in your opinion it should not have broke?

After how many blanked primers should it break in your opinion? ;D

 

[EWaugh]

Yep I blanked the primers not once but twice, shame on me. Could not even tell it was happening at the time. The recoil felt the same, bolt lift was the same, it wasn’t until I gathered up my brass that I realized I had blanked the primers. But I wasn’t mad about that, very disappointed yes because I was having a good match. I was upset after receiving the trigger back from Jewell, because I couldn’t make it function in my rifle. But I’m over all that now. The rifle is working good, I have a new jewell for a backup, found a very good person and competent rifle builder in Greg Tannel (Gre’-Tan Rifles). But I can’t answer that question. How many blanked primers should it take to break a jewell.

 

[Erik Cortina]

If you action uses a trigger hanger, order an extra trigger hanger and put spare trigger in a hanger so if the need arises, you can swap it out very quickly.

 

[fdshuster]

A few years ago I ruined a Neil Jones tuned Remington 700 factory trigger after blanking only one primer. It was only one because I give each fired case a quick inspection when it comes out of the chamber, and do that even in the match's.

That cost me a toal of $75. That was one of the reasons I switched to all Jewell's: so I have at least a chance of fixing the problem myself, but only if I catch the malfunction damage soon enough, before parts "break".

 

[Raythemanroe]

They had to be a gunsmith at the range that had a couple jewel triggers on hand.


Ray

 

[butchlambert]

About the same problem happened to me a couple months ago. During a match I blanked two primers and the trigger broke. IMO the trigger should not have broke but it did. A broken sear tip I think it was. I sent the bolt to Gre’-Tan Rifles so Greg could bush the firing pin. The repair cost for the trigger was about the same as yours, I forget what the shipping was. What really pissed me off besides the trigger failing in the first place was the lack of knowledgeable customer service that I received from Jewell. I received and installed the trigger on that Friday and it would not hold sear engagement about 90% of the time. Over the weekend I adjusted the trigger, took the trigger apart many times to examine it, cleaned it, polished the side plates, everything that I could think of and it still would not hold engagement. Sunday Night I ordered another Jewell trigger. Monday I called Jewell and explained the problem to one of their employees. I was told the trigger was working just fine when it left their shop. The person that I was talking with didn’t have a clue what was causing the problem that I was having. We ending the conversation with him suggesting it might be a problem with my bolt since it had just been worked on. So I called Greg. That was the best advice I got from Jewell. Within 5 minutes Greg told me what the problem was and how to fix it. In less than a minute I had the trigger working properly. My Hat is off to Greg he saved the day and a great guy to deal with. Now I have a new Jewell trigger for a back-up not a bad problem to have.

M1
Could you tell me what Greg said was the problem and how to fix it. I have a Jewell here that has the same issue and I haven't gotten a chance to send it back. If I can fix the problem myself that would be great.
Thanks

The pictures of the internals of a Jewell have been posted a few times on this forum. They are a simple trigger to disassemble and reassemble. No springs to jump out at you.

 

[Raythemanroe]

I haven't had a problem with a Jewel yet, I guess I haven't shot enough.. I'll probably take it out in the off season and clean it up, You know so I'm not one of those folks that post about the trigger gunking up..

Butch, I got a good deal on a Shadetree joystick top and like it. I think I'll just add an extended nob so I don't have to change my shooting style much..Good looking top


Ray

 

[butchlambert]

Thanks Ray.

 

[Wolfdawg]

Yep, 1 primer blanked. Lesson learned. Remington Action. Some shooters thought that it was my firing pin spring at first. Lesson #2: change firing pin spring yearly!!!

That's the fun part about these games... Always learning lessons,,,, usually the hard way.

I was mearly going by what other shooters told me to do. They said to call Jewell first and ask if they can expidite. It took 4 weeks before a call from them, then another week to ship it back.
Maybe the shipping costs are sticker shock for me. I don't use UPS, so I may be out of touch with that.

Anyway, lessons learned!!! Keep an extra trigger!... Got it.

Wolfdawg

 

[butchlambert]

Send your bolt to Gretan and have him bush it and turn down the firing pin to .o62. That will eliminate your blanking problems. I'm speaking of the firing pin hole.

 

[Hondo]

Is blanking the same as piecing?

 

[EWaugh]

I hear you Brother. We’re all learning as we go myself included. Some shooters are willing to share their valuable knowledge and experience and be leaders in the shooting game and be standup people that new and inexperience shooters can look up to and respect. When we find these people and receive their input we should recognize and thank them. The others we should ignore. I think you and I experienced the same problem with our rifles. I’m using a Remington also model 40X. After my trigger broke I immediately sent my bolt off to have the firing pin hole bushed and the pin turned. Greg did this for me. I’m sure others can do this as well. Before my primers blanked (pierced) I noticed they were cratering a little. I thought maybe my load was a little on the high side but it shot well that’s why I didn’t back off on the powder. I didn’t even know the meaning of blanked primers until this happened to me. Anyway, this morning I took my rifle to the range for a test fire. This is the first time I’ve fired the rifle since Greg Bushed the Bolt, and the trigger was fixed. I used the same load as before. Here is a pic of the 5 shots. I know that its not benchrest accuracy, but it is acceptable to me at this point in time. Another pic of the 5 pieces of brass. No more craters, pierced primers or broken triggers. I recommend you not fire the rifle until you have the bolt bushed. Unless you want to risk another broken trigger. You may want to seek comments from others about this. Just my 2 cents. BTW it’s ok to request expedited services. Its done throughout the market place. I guarantee if you are willing to pay for it Industry is willing to provide it. Money is universal. Good Character isn’t.