Interesting conversation!

[243Mendoza]

...When I first started working for (insert name here) we had the very best and most knowledgable CS people in the industry. They mostly had 30-40 years experience in all facets of building our guns and could diagnose 99% of issues over the phone. They treated customers with respect and held the company's reputation in highest regard. Most all have been replaced with temps or new-hires and the only training they have is how to answer the phone.

Similar to an large airplane company that i once worked for