Sorry to hear but hope everything works outI have to say they have great costumer service. I called them last week and explained the problems, the lady on the phone was very apologetic and sent me a return shipping label within minutes. Hopefully they make it right in a timely manner. If they do I'll be a happy customer. Stuff happens. I owned a gun store for 8 years and every manufacturer has things they slip through quality control from time to time. Some are much better than others but how they deal with the problems when they occur is huge to me. I have many high end hang guns and I can tell you Les Baer is horrible to deal with when you have a problem. Therefore I'm done buying them and I refused to sell them in my store. So far Cooper is doing everything they can to make it right and I respect them for that. I'll let you know how it turns out.