Hats off to RCBS

[kbbgood]

Too many times we bitch about the warranty of products as well we should about company's that won't back their customers with bad products. Let me tell you my story about RCBS though. I called about my ram post rusting cause it is setup in the shop out side. They said no problem and sent me one. I have had this press for 30 years or more and was just trying to buy a new one.

Then I broke the primer arm and called them to see if they had one that would fit this old press, and they said no problem and sent me one. I again was trying to buy it but no charge.

So I have to commend RCBS for good service and ask that you do the same.

 

[trgtsnpr]

I'll second that for RCBS i've had a partner press for 10 yrs had seen some of the new ones had a primer catcher i call RCBS and wanted to buy one gave him my info he sent it to me for no charge companies like that will make me want to buy from them again Bill

 

[NorCalMikie]

They pulled the same crap on me. Tried my best to get them to take my money but it just didn't work. I guess that's why I have a shelf lined with RCBS gear. Customer Service can't be beat! :thumb:

 

[LRPV]

I bought a rock chucker press out of Cabela's bargain cave last summer. The ram was messed up and wouldn't take a shell holder and it didn't come with the primer catcher so I called them and they did the same thing for me. Sent me new ram and primer catcher all for nothing from me.

 

[expiper]

Yep ....I had a inertia,hammer type) bullet puller...had an aluminum handle ...it kept bending and I kept straighning...finally one day the plastic head broke from the handle...I put it in a box to show them how it broke so they culd re-engineer it for the future and asked them to SELL me a new one....they sent me a new one ...re-engineered ..ahahah and wouldnt take my money.,,FREEEE)))....what am I to do...guess I will just have to buy more of their great stuff....Roger

 

[Rootshot]

I sent RCBS an email stating that the plastic part that feeds primers in my handheld priming tool was worn and occasionally flipping small rifle primers and that I lost the small rifle size primer seating pin,totally my fault).

They replied that they will replace both for free. No fuss. Excellent customer service.

--Rootshot

 

[olddog]

Makes me look forward to wearing out my RCBS Special-5 single stage press, its good to hear they have good service in addition to good products.

olddog

 

[squirrelduster]

I lost my weights for calibrating and they sent me a new set for free also.

Other companies that have been really good -

Bushnell - range finder wouldn't read after 4 or so years and they sent me a new one that was way better than the original.

Leupold - I had a friend borrow my rifle and loose the scope cap. Leupold sent me a new one for free.

 

[DukeDuke]

Can't say anything about RCBS' customer service after 8 years using a bunch of their products:thumb: