RCBS continues to shine!

[joshb]

I bought an old Pro 2000 progressive press from a guy. It needed some parts. I called RCBS to find them. They had them, said they’d send them. I had my card ready. They said “No charge” I said I’d gladly pay. They wouldn’t take money. Wow! I love this Company!

 

[NorCalMikie]

They said “No charge” I said I’d gladly pay. They wouldn’t take money.

That's how they take care of their customers.

 

[Kracken McGraw]

Same thing here Josh. I bought a press here off the Classifieds after a month long torture test by the USPS, it arrived and the handle had leaked out of the box. One call to RCBS and a one time complementary handle is being sent my way.

 

[Cecil S.]

I had the same experience with a RCBS Jr2 bought from "fleabay" handle was screwed up but price was great. Sent it to them and they fixed it up with new parts and new handle , No charge!!! Amazing service!!!

 

[Coonman300]

Had a similar experience last week. I broke something, called to buy the part, and they wouldn’t accept my money. It wasn’t an expensive part but I was most impressed with their customer service.

 

[Mad_Charlie]

Fun things to know, when you have your credit card out to pay for something and they tell you "no charge", put your card away, say "thank you very much", then shut up.

 

[Intheshop]

Good on them Josh...... lots of RCBS on the bench here.

 

[Daddymac]

RCBS is fantastic on that, I have never paid for a part, ever, even after telling them I was second owner and broke the part being a dummy.

 

[Bill K]

In the many years I have dealt with RCBS, they have always been that way. The have one of the very best customer service's for buyers of their products.

 

[jr600yd]

Not just broken parts. Somehow after a move I lost parts to an automatic priming tool. Called, told them I’d lost parts, offered to pay, it was only fair, told them it was my fault. No problem, parts on the way!

 

[riflewoman]

A lot of this isn’t pure altruism. It costs more money to invoice you for the parts you need than the retail cost of the part. So it’s better to just give you the part as a part of customer service (which is a deductible expense) than rack up costs in invoicing and bank fees for (essentially) nickel in profits.

 

[rwj]

A lot of this isn’t pure altruism. It costs more money to invoice you for the parts you need than the retail cost of the part. So it’s better to just give you the part as a part of customer service (which is a deductible expense) than rack up costs in invoicing and bank fees for (essentially) nickel in profits.

I wish more companies took this approach!