So often, we only hear people complaining about scope companies and how they don't take you seriously or aren't willing to stand with their product. For a nice change, I wanted to post a good experience with Nightforce customer service.
About a month ago, I purchased an NXS 8-32 from a member of this forum. It was in great condition, albeit a little dirty, but it had a reticle I wasn't too fond of. So I called Nightforce to ask if they can do a swap. I actually spoke to somebody (a real person) who understood exactly what I was talking about from the first moment we talked. Such a nice change from other product support experiences.
They said that they can do reticle swaps and turret mods (which I now know is common knowledge among Nightforce users) for a relatively small fee. So I went forward with that.
They asked me to send the scope in and quoted 4-6 weeks from the time they received it.
After just 10 days I got what could easily be mistaken for a brand new NXS at my door. What I didn't know is that they completely disassembled, cleaned, assembled, then calibrated the entire scope again. This service even included a 70+ point quality/calibration check before they shipped it back. How much was this cleaning/complete-refurbishing? FREEEEEE!!!!!!!!
I know it's not a new concept to offer customers of high-end products a good customer service experience, but it's hard to find these days, so I wanted to let everybody know that some businesses do still care and put forth their best effort.
About a month ago, I purchased an NXS 8-32 from a member of this forum. It was in great condition, albeit a little dirty, but it had a reticle I wasn't too fond of. So I called Nightforce to ask if they can do a swap. I actually spoke to somebody (a real person) who understood exactly what I was talking about from the first moment we talked. Such a nice change from other product support experiences.
They said that they can do reticle swaps and turret mods (which I now know is common knowledge among Nightforce users) for a relatively small fee. So I went forward with that.
They asked me to send the scope in and quoted 4-6 weeks from the time they received it.
After just 10 days I got what could easily be mistaken for a brand new NXS at my door. What I didn't know is that they completely disassembled, cleaned, assembled, then calibrated the entire scope again. This service even included a 70+ point quality/calibration check before they shipped it back. How much was this cleaning/complete-refurbishing? FREEEEEE!!!!!!!!
I know it's not a new concept to offer customers of high-end products a good customer service experience, but it's hard to find these days, so I wanted to let everybody know that some businesses do still care and put forth their best effort.