Great Experience with Nightforce

[JasonT]

So often, we only hear people complaining about scope companies and how they don't take you seriously or aren't willing to stand with their product. For a nice change, I wanted to post a good experience with Nightforce customer service.

About a month ago, I purchased an NXS 8-32 from a member of this forum. It was in great condition, albeit a little dirty, but it had a reticle I wasn't too fond of. So I called Nightforce to ask if they can do a swap. I actually spoke to somebody (a real person) who understood exactly what I was talking about from the first moment we talked. Such a nice change from other product support experiences.

They said that they can do reticle swaps and turret mods (which I now know is common knowledge among Nightforce users) for a relatively small fee. So I went forward with that.
They asked me to send the scope in and quoted 4-6 weeks from the time they received it.

After just 10 days I got what could easily be mistaken for a brand new NXS at my door. What I didn't know is that they completely disassembled, cleaned, assembled, then calibrated the entire scope again. This service even included a 70+ point quality/calibration check before they shipped it back. How much was this cleaning/complete-refurbishing? FREEEEEE!!!!!!!!

I know it's not a new concept to offer customers of high-end products a good customer service experience, but it's hard to find these days, so I wanted to let everybody know that some businesses do still care and put forth their best effort.

 

[josh shrum]

Always nice to hear about these kind of experiences. It really validates the decision to spend big $ on a product made by a company with this kind of reputation.

 

[FearNot]

It is good to hear about your experience, it makes it easier to roll out all that dough knowing that they will take care of their customers!

 

[JasonT]

Happy to help!! I was hesitant to spend the money at first, but it's totally worth it to know that they'll take care of any problems quickly.

 

[FatBoy]

Back in 2003 I had a 3.5-15 that had a section which adjusted 4.5" in a specific 3moa adjustment area. I sent it in the first time and it came back as NTF. I did two more box tests, one in each direction and sent it back in with the targets. About 12 days later a new scope showed up at my door. At least I think my it was a new scope. That piece sits on my daughter's Elisio 6BR, 13 years later.

I am very fond on the NXS line. My next scope will most likely be a 5-25 ATACR F1 for a Ninja rifle that currently wears a 3.5-15 F1. They are damn expensive, but so is a wasted trip to a match and then re-testing a new piece of kit.

 

[JasonT]

That's some good info - they certainly got it straightened out really fast (by optics company standards).

I've heard good things about the Atacr line. I think the glass quality is a little better than the NXS, and the adjustment range is a good bit bigger. I've looked through both before, and the difference isn't all that huge in my humble opinion, though I'm no optics expert. I wish the Atacr came in a higher magnification!

Either way you go, both the Atacr and NXS have incredibly clear glass with good color rendition, great turret feel, heavy-duty construction, and a transferable lifetime warranty.

I've heard, many times, that Nightforce is the best bang for the buck. If you want a scope that's a little clearer, a little more "heavy duty", and has a little more adjustment range, you'll have to pay an extra $1500-2000 for the Schmidt and Bender PMII. Might as well just buy 2 NXS scopes instead...

 

[FatBoy]

Only reason I'may looking for an F1 ATACR is the 15x F1 I have is tough to get a good hold on the steel past 1000y. The thickness if the reticle doesn't help. Out to 1k it's fine. If it was anot 18x I'd probably be good to go.

 

[JasonT]

If you're at known ranges, you could do with second focal plane and get the ideal reticle at all magnifications...