FEDEX is just as sorry as UPS...

[Rustystud]

Four weeks ago today I filed a damage claim with Fedex. It took nearly a week to get a real person to respond to my continual request for help with this damage claim. On August 3, I receive a letter from FEDEX saying they are not going to honor my damage claim because I failed to send them a copy of the original purchase invoice of the rifle in question. The rifle was not mine, I did not purchase it, I just insured it during the time it was in the custody of Fedex, and was being shipped back to its owner. The letter said "OR" a breakdown of the manufactures cost. I sent them a itemized list of the manufactures suggested retail price for this Savage rifle,taken off the Savage web site), the Broughton Barrel,from the Broughton web site), the action and barrel work done in my shop priced out individually,$510.00),totaling claim was well over the insured price of $1,500.00). I was told to fax this to them and I have a confirmation they received it. I spoke to a woman named Dianne Condict. She insisted I send a copy of the purchase invoice of the gun. I explained to her two times, I did not purchase this gun there fore I did not have an invoice to copy. Not only can she not hear, she can not read the verbage of her own letter. The customer is away in Canada on a fishing trip. An insurance adjuster came out and looked at the gun. He took pictures of both the gun and the shipping box. The adjuster said this was the fourth rifle he had looked at this month that was totally destroyed by Fedex. Monday, I am going to file complaints at the the North Carolina Department of Insurance, the North Carolina Attorney General's Office Consumer Protection Division, the better Business Bureau, and the Chamber of Commerce. I believe I may invest $40.00 into starting a small claims action against FedEX as well. They may never pay on this claim but it will cost them much more in time money and agrevation filing answers to the complaints. I will terminate my business account with them on Monday as well. They will never get a dime of business from me again. I recomend using the US Postal Service any time you ship.

Yes, I am "P_ _ _ ed O_ _", you would be too.

Rustystud

 

[armabill]

I sent 2 rifles,separately)through UPS. I put the rifle in a rifle case and put the rifle case into a large cardboard box filled with "peanuts". I wrapped the box with re-enforcing tape and then with regular wrapping tape.

Both rifles had to go to the west coast but to two different people. I'm on the east coast and was concerned about them arriving in one piece. Of course, I had them insured to the max but that doesn't help much if you have a hard time getting your investment cost back.

It was reported back that the rifles got there OK, no problem,s) at all.

Rifles that I bought came to me the same way that I packaged them. All total, 2 rifles sent, 3 rifles received OK.

I think that it is very important that a rifle be sent in a good rifle case at least.

 

[palma]

I believe I may invest $40.00 into starting a small claims action against FedEX as well. They may never pay on this claim but it will cost them much more in time money and agrevation filing answers to the complaints. I will terminate my business account with them on Monday as well. They will never get a dime of business from me again. I recomend using the US Postal Service any time you ship.

Yes, I am "P_ _ _ ed O_ _", you would be too.

Rustystud

Make certain you read the terms of service before you file a small claims action. I'd be surprised if there wasn't a binding arbitration clause in the terms. Good luck...I hate all shipping companies.

 

[Rustystud]

Got a reply to my letter to FedEx President and CEO. The lady was very apologetic for the treatment I had received. I have porvided her with some additional information and she indicated she would authorize for a claim payment. She said that FedEx would have to take posession of the damaged firearm. I explained that the company representative would have to fill out a BATF 4473. She said this would be handled on the receiving end of the shipment. I'll keep you posted to my outcome.

Rustystud