E-Target Glitch NOT Scope Fault as thought

[MikeMcCasland]

Just be glad the failure was an obvious one; I once spent an entire barrels life trying to troubleshoot an issue that turned out to to be the scope.

On a related note, the Vortex warranty is great.

 

[Rtheurer]

Did you happen to be shooting on an E target when this happened? If the cables are hooked up backwards by mistake. It will show up on screen just exactly like what you described in your original post. I have seen this multiple times over the last few years. Or it will give you the most amazing vertical you have ever seen in your life if they are hooked up wrong.

 

[caihlen]

Did you happen to be shooting on an E target when this happened? If the cables are hooked up backwards by mistake. It will show up on screen just exactly like what you described in your original post. I have seen this multiple times over the last few years. Or it will give you the most amazing vertical you have ever seen in your life if they are hooked up wrong.

Lol.

 

[Keith Glasscock]

Did you happen to be shooting on an E target when this happened? If the cables are hooked up backwards by mistake. It will show up on screen just exactly like what you described in your original post. I have seen this multiple times over the last few years. Or it will give you the most amazing vertical you have ever seen in your life if they are hooked up wrong.

Yup, I can hook up a target in a manner that would make a saint throw their rifle in the river...

 

[Ledd Slinger]

Yeah unfortunately I’ve eventually had issues with every vortex product I owned. A lot of guys have tracking failures with the Razor scope in PRS.

My first failed product was a 1st gen 6-24 PST scope. Wouldn’t give full range of tracking. Scope tube was so thin you couldn’t tighten rings down to 20 in.lb. Or it would freeze up.

Second was Razor HD binos. Eyecup quit going up and down. Never abused. Just failed.

Third was Razor HD 16-48x65 spotter. Glass started gradually getting worse. Lens came loose and was falling out of alignment.

But I will admit, in all cases the Vortex customer service was excellent so there’s no doubt they will take care of you.

My issue is that I have not had to use customer service with other companies on products I currently own. So all my vortex stuff was sold long ago and I haven’t had any “optical downtime” since. I appreciate good CS, but honestly I want a product where I will never have to speak with a CS rep.
My Trijicon Tenmile and Accupower scopes are rock solid. Leica binos hold up well and have amazing glass. My old Japanese Nikon spotters are awesome and tough as nails. Have also had a lot of Meopta glass and a Swarovski spotter with never an issue.

 

[std7mag]

At least you kept your cool and figured it out. Your experience brings to mind something that always makes me shake my head. I am amazed at the long time shooters who can not keep straight in their mind the proper direction to turn their scope knobs. I see it or hear about it often. I have multiple GEs, have had no problems. I have a friend who had a problem out of the box with one, Vortex mailed him a new one out the same day he called. He had it in 2 days. That's service. Unlike some others who tell you it's your fault, you used the wrong rings, or you don't know what your doing even though you have been mounting scopes longer that they have been alive. Be sure to post the end result.

Gee, i turn my knobs the wrong way one time....

 

[Bill K]

Vortex is top notch with customer service, they will repair or replace, as they need too do. They are super with their discounts, when purchasing for military and LE. Contact them and see what they want you to do with the scope, probably will give you a return postage print out also.

My experience with vortex customer service could not have been any better. They have a no bs bulletproof warranty I’m sure they will get you back in business

 

[JEFFPPC]

Gee, i turn my knobs the wrong way one time....

Not you Ken, you were confused one time. There are those whose minds just can't comprehend if who tell them you need 2 clicks down give you that deer in the headlamp look because...... is that clockwise or counter. Then the second look comes... you know, which way is clockwise. So then you tell them to think of it as a screw they want to turn in or down. That works....until next time. Lol.

 

[Schutzen2]

The only vortex issue I have witnessed was about 5 years ago. I was out of state at a 3 day shooting class. One of the student's gen 1 PST failed but I don't remember what the issue was. He called Vortex and explained the situation and they over- nighted him a new replacement. CS doesn't get much better than that.

 

[KY_Windage]

Luckily during practice for F-class, I found my zero shifting low and to the left quite a bit on my Vortex Golden Eagle. After firing about 35 rounds, and scratching my head, I realized the turret’s functions have reversed. I literally used the opposite turret to rezero my groups, and I was soon hitting X’s again consistently. Needless to say, it will be going back to vortex, but has anyone heard of this happening before? It seems almost impossible!

I would say that the odds that you were shooting a cross-wired e-target are vastly higher than the probability that BOTH your turrets suddenly reversed direction on you.

 

[rwj]

Luckily during practice for F-class, I found my zero shifting low and to the left quite a bit on my Vortex Golden Eagle. After firing about 35 rounds, and scratching my head, I realized the turret’s functions have reversed. I literally used the opposite turret to rezero my groups, and I was soon hitting X’s again consistently. Needless to say, it will be going back to vortex, but has anyone heard of this happening before? It seems almost impossible!

I can’t explain the shift in POI and hope that Vortex can quickly correct any issues.

Regarding the turret adjustments, are you too perhaps a “lefty?” We’re known to reverse left/right… unfortunately, I also frequently turn turret knobs the wrong way! Good thing I don’t shoot competitively anymore, I now mostly suffer from internal embarrassment. Fellow shooters often are seen chuckling if I rant out loud to myself!

 

[Fuj]

But I will admit, in all cases the Vortex customer service was excellent so there’s no doubt they will take care of you.

Remember the old Maytag commercials and the lonely repair man ??
That's the service department I look for in a product. No matter what
forum you go on, it's the same story about how great the service is.
Makes me take pause. Still looking to get a Japanese built GE one of
these days though.

 

[moondog]

Directly from Schmidt.
"The average life of any scope no matter whose it is is 10,000 rounds give or take."
But what do they know?

 

[Ledd Slinger]

Remember the old Maytag commercials and the lonely repair man ??
That's the service department I look for in a product. No matter what
forum you go on, it's the same story about how great the service is.
Makes me take pause. Still looking to get a Japanese built GE one of
these days though.

Yeah that’s the point I was trying to make. Pretty much everyone who has owned a vortex product knows exactly how good their customer service is. If they haven’t made a claim yet, then they probably will soon enough if they keep buying Vortex.
I know some of my optics don’t have as good a warranty as Vortex, but I’ve never had to make a warranty claim even after years of hard use and that is actually what I prefer. I suppose some of my optics will fail eventually. But some are 20+ years old and still going strong. That long with no claims is pretty impressive if you ask me.

I honestly think Vortex is trying to put out good products and there are plenty of long term success stories out there as well. I’m sure many claims also involve situations of abuse that go above and beyond what an optic should be subjected to and are not fully divulged to Vortex CS due to their “no questions asked” policy.
I will never lie and claim to baby my optics. They are tools and get tossed around, in and out of packs, slips trips and falls in the mountains, beat around in the truck on bumpy dirt roads, and many other forms of abuse when hunting. I don’t intentionally abuse them, but shhh happens. So far (fingers crossed) all my other optics have proven very rugged and have held up to my abuse with no need for warranty claims. In all the cases where I had to make a claim with Vortex optics, they saw very little to no abuse and still had issues within a year or two.

 

[KY_Windage]

A few years ago I noticed that all the guys shooting Barrett 50's had NF scopes on them, and I asked why. They said NF will eventually fail on a 50, but they last a lot longer than anything else.

It was right around that time that I quit buying anything other than NF.

 

[fatelvis]

I know in advance there will be comments on the order that a "good" scope should never need a warranty but how long how long have you owned this one and how many rounds do you think it has on it?
I have many Vortex scopes, a pair of binoculars for hunting and a spotting scope, some going back almost ten years now. The only suspect I had I sent to Vortex for inspection but they just sent me a new (upgraded model) scope replacement.
You will have ZERO issue with them getting satisfied.

I actually have two Golden Eagles. The other scope never gave me a problem. I've owned this one for about four years, and have about 1200 rounds of 6 Creedmore, and 300 rounds of 6BR on it.
I called Vortex, and they were very helpful in immediately emailing me paid return label to print out, and said they will only have it for about 4 days. I like that.

 

[fatelvis]

The first Gent I spoke to at Vortex said he knows that the turret behavior that I was experiencing can happen when the scope's adjustment is at the extreme edge of it's adjustment . He said the movement of the erector will follow the interior rounded surface of the scope tube, showing a strange, diagonal movement of POI when trying to correct by turning the turret. I know my scope is nowhere near the edge of adjustment, and is actually rather close to mechanical center.

 

[fatelvis]

Did you happen to be shooting on an E target when this happened? If the cables are hooked up backwards by mistake. It will show up on screen just exactly like what you described in your original post. I have seen this multiple times over the last few years. Or it will give you the most amazing vertical you have ever seen in your life if they are hooked up wrong.

Actually, I was shooting at an electronic target when this happened. It wasn’t on a regular F class targets, but on a public use target and our range. You may be onto something there. Before I send it off, I am going to shoot it and check results the old fashioned way, by walking my ass down there and looking for myself. And just to answer past questions: I am a right handed shooter, and I mounted the scope myself using a torque wrench at 18 inch pounds.

 

[fatelvis]

I love this website! I went to the range today and confirmed it was the damned E target and NOT my scope! Thanks to all of you for your input and especially to the guys that suspected the E target. Honestly, I didn’t even consider that in my troubleshooting.
Im so glad I read your responses BEFORE I packed up the scope and sent it off!

 

[Medic505]

I love this website! I went to the range today and confirmed it was the damned E target and NOT my scope! Thanks to all of you for your input and especially to the guys that suspected the E target. Honestly, I didn’t even consider that in my troubleshooting.
Im so glad I read your responses BEFORE I packed up the scope and sent it off!

This is hilarious. Yeah, E targets, greatest thing since sliced white bread.