Does anybody know of a person at Nightforce that doesn't BS the customer?

[PatMiles]

Had to send in a brand new 42x40 NF scope in for repair. I spoke with Dylan before I sent it in and was treated like a complete dummy, just got a call back from Dylan and was talked down to and treated like a dummy again, was told that the scope is within specs.
Anybody know of a person at Nightforce I can ask to talk to who is polite and listen to what I say?
I was told they don't allow a customer to talk with the person who actually worked on the scope.

HELP!

 

[stork]

Been down that road, wouldn't suggest holding your breath waiting.

 

[JEFFPPC]

No b's just a fact, your rings are your problem, we found nothing wrong. Oh, not that guy!

 

[280man]

I’ve sent two scopes back over the years of all the ones I’ve had. Was told on one that they didn’t find anything and on the other there was a mechanical failure within the turret which they owned up to with out question.

If you feel you were not treated properly by a CS Rep then I would ask to speak to his or her supervisor and deal with it that way at the time of said issue. Just my $.02 worth

 

[PatMiles]

Thanks for the replies gents. Got a call back from another rep who has a clue on how to talk with a customer. We'll see how this plays out.

 

[JeffT]

I’ve owned several Nightforce scopes. I had to send in a NXS because elevation wasn’t working. I was told nothing wrong, but it was fixed when I got it back. They were courteous on the phone, as long as it was fixed I’m fine. They give back a lot to competitive shooting so I’m good with cutting them some slack

 

[Enosiophobia]

Are you going to post this everywhere?

 

[PatMiles]

Are you going to post this everywhere?

And this is your concern how?

 

[powderbrake]

I called them about a Nightforce scope that seemed to be throwing shots, and spent some time explaining the situation. The rep made some suggestions regarding mountings, and said that it didn't sound like a scope problem, but after I had checked the mountings, if it still was throwing shots, to send it in for examination. He was courteous and knowledgeable.
I removed and remounted the scope, and tried it again, and discovered it was not the scope, but some other part of the load. So basically I got good advice from a courteous representative, and would not hesitate to call them for advice.

 

[PatMiles]

I called them about a Nightforce scope that seemed to be throwing shots, and spent some time explaining the situation. The rep made some suggestions regarding mountings, and said that it didn't sound like a scope problem, but after I had checked the mountings, if it still was throwing shots, to send it in for examination. He was courteous and knowledgeable.
I removed and remounted the scope, and tried it again, and discovered it was not the scope, but some other part of the load. So basically I got good advice from a courteous representative, and would not hesitate to call them for advice.

Unfortunately not all of their CS reps are not that attentive or courteous. I can tell you that Scott is one of the good guys and I can tell you who to avoid.
Sad that NF apparently does not monitor their CS reps, that rep is the "face" of NF and as the saying goes "there will never be another chance to make a good first impression."
I speak from 30+ years of being the "face" of a major telecommunications company, I was the guy that showed up at the customer site.

 

[F Class John]

Unfortunately not all of their CS reps are not that attentive or courteous. I can tell you that Scott is one of the good guys and I can tell you who to avoid.
Sad that NF apparently does not monitor their CS reps, that rep is the "face" of NF and as the saying goes "there will never be another chance to make a good first impression."
I speak from 30+ years of being the "face" of a major telecommunications company, I was the guy that showed up at the customer site.

Yep. Unfortunately for most companies the CS side of things is often the highest turnover lowest paid side of the business and yet has possibly one of the greatest impacts on customer retention.

 

[teele1]

i also have what i believe to be a Nightforce issue. Dylan wasn't that bad but...i believe i finally spoke with Sean???after i kinda got ugly and asked to speak to the CS manager. He did call me withing the hour and has tried to remedy my issue. After COVID i can go check...again i believe his name was Sean....

 

[XTR]

Sean Simmons is the NF Customer/Tech Services Manager

 

[Bulletman]

AND Sean is as courteous and polite a person as you will find anywhere. Sorry you ran into his polar opposite.

 

[JEFFPPC]

I think for most of the shooters I have spoken to concerning NF warranty service it is the nondisclosure of what was wrong that is the problem, not rudeness. They certianly made me go in other direction due simply by refusing to acknowledge a scope issue and immediately turn into your a dummy with junk mounts. I have spent quite a few thousands since my last experience with NF, and none of it with them. I will give them credit for supporting our sport but whoever controls their narrative in dealing with customers needs to be replaced. Just tell us what was wrong, what you did to repair it , and quit avoiding any responsibility. It's a shame because overall I think they offer a good product.

 

[PatMiles]

In my case it was both rudeness and the non-disclosure of a problem.
I agree, we aren't stupid so tell us of the problem if it did in fact exist and not BS the folks who are spending a pretty penny on the product.
Hope mine comes back squared away.

 

[Big Mc]

Had to send in a brand new 42x40 NF scope in for repair. I spoke with Dylan before I sent it in and was treated like a complete dummy, just got a call back from Dylan and was talked down to and treated like a dummy again, was told that the scope is within specs.
Anybody know of a person at Nightforce I can ask to talk to who is polite and listen to what I say?
I was told they don't allow a customer to talk with the person who actually worked on the scope.

HELP!

Pat that is why I have gone to Sightron. GREAT CS. Just my two cents Tommy Mc

 

[KY_Windage]

I buy NF so I won't need to call any CS people.

 

[STOMP442]

I also had an issue with a Nightforce and a not so pleasant interaction with their CS. I built a 6XC for a client that used the rifle for a couple years problem free and killed quite a few deer with it. One day he came to me and said he had a problem and that he couldn't dial past 600 anymore. The turret would turn but the impact wouldn't change. Come back down under 600 yards and everything worked fine. I checked it out and, sure enough, the scope wouldn't track. I put a different scope on to verify everything was okay with the rifle which it was. I told him I would take care of it and contacted NF. The first thing I was told is that there was nothing wrong with the scope. I told him he was full of it and that they needed to fix it. Sent the scope off and got it back a couple weeks later with a note stating that there were no mechanical defects found and that the scope was in fact fine. Mounted it back up and low and behold everything worked great. Something was obviously wrong they just didn't want to own up to it. The whole deal kinda left a sour taste in my mouth.

 

[Rsadams]

I have ran into this at some big name business.... Unfortunately with a big name , big heads can come along... I will ask to speak to a manager with my disappointments with customer service and if I can't get it resolved then it will not only be the last time I call , it will be the last time I do business with them... I don't care who you are nothing is perfect no matter the price... I also understand some people have more money than sense and can be PITA because they don't know how to work a product...

In either case a good employee will take care of the situation without being an ahole or you need to find a new employee... It only takes a few bad employees or bad policy to ruin a business over night almost... You should be happy to have happy customers because they pay you money and create your paycheck... Resolving problems is a huge part of doing business with the public...RCBS in the past has been nothing short of top notch doing business with... A few years ago I called with a problem and got a lady who cost them 99% of my business from that point on.... Bad news for them but good for Dillon precision.... That one employee cost them thousands in sales.... Now that is nothing to a huge company but I am sure I am not the only one.... It adds up and you're paying them to cost your business money....