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Delays in Bolt Delivery from Pacific Tool and Gauge

You are getting standard service and support from ptg in my experience.
That has been my experience as well. I finally just cancelled and got a full refund but would have preferred to have received what I ordered and was told would be provided. As nice as they are the operation seems to be disfunctional.
 
Thank you to all for the comments. I feel better knowing that my experience with PTG is not outside the norm (Ukraine War or no Ukraine War). I'll just keep calling them every few months until they either provide the bolt I paid for or I get too old to shoot.
Call them weekly and stay on top of it.
 
BillC79, my suggestion is to only speak to that man in the back. The front people are always extremely polite, sympathetic, and seemingly helpful. But I think the date they provide comes from a dart thrown on a board board in their office. I have never experienced, or heard from a reliable source, that the information, or promise from one of these wonderfully polite people to be any more accurate than I described. I have however gotten good information from the back. Make note of this man’s name, then I respectfully suggest that relentless calls, in response to his availability that they have promised, will be your best bet.
 
What was once a great company and wonderful resource for the shooting community is now nothing but one of the worst companies you could ever deal with for any product. I stopped buying from them to save my sanity. Don’t bother calling regularly it won’t make anything happen any faster and will just cause you more frustration. You will probably get your bolt someday but just forget about it for now so you’ll just be happy when it finally shows up.
 
And when you do get a package from them you open it up and measure it and it isn't right. So start the process all over again.
There is a saying that fits here, screw me once shame on you, screw me twice shame on me.
Joe
 
Way before now I would have paid the extra $100.00 to Stiller. Also I would have directly spoke to Dave Kiff about this, he's easy to talk to. This kind of time frame is definitely unacceptable.
The extra $100 to Stiller in retrospect would have been a good investment. I doubt that PTG would have blown off their order of the bolt as readily as my single item order.
 
From my experience with PTG they make everything in batches so buying it from Stiller or directly from PTG probably won’t make any difference in how soon they make it.
 
The extra $100 to Stiller in retrospect would have been a good investment. I doubt that PTG would have blown off their order of the bolt as readily as my single item order.
I have a Tac30AW action and ordered a magnum bolt for it a couple years ago or so.
Ordered direct from Stiller and had it in hand in about three weeks.
 
I have a Tac30AW action and ordered a magnum bolt for it a couple years ago or so.
Ordered direct from Stiller and had it in hand in about three weeks.
When I contacted Stiller about the bolt in January 2022, they had just been acquired by Kaspar Companies. The Stiller rep I spoke with said that their inventory and production practices were under review by the new corporate offices and wasn't willing to give me an estimate as to how long it would take to get a bolt. I own five Stiller actions. Two of the actions I acquired several years ago by calling Stiller and ordering them on the phone and getting them in a couple of weeks. Given the uncertainty offered by the Stiller rep in January and the higher price, I went with the direct PTG route. Bolt availability directly from Stiller may have improved in recent months.
 
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One thing I have found out in this hobby is you can't be cheap.
It will cost you in the long run.
OP has wasted almost a year to save a few bucks, he could of gotten a bolt for 100.00 more.
Remember CHEAP is CHEAP. Just an observation.
 
One thing I have found out in this hobby is you can't be cheap.
It will cost you in the long run.
OP has wasted almost a year to save a few bucks, he could of gotten a bolt for 100.00 more.
Remember CHEAP is CHEAP. Just an observation.
Actually, we/the OP don't know when he would have gotten the bolt if ordered from Stiller if it wasn't in stock at Stiller.
 
Update December 22, 2022:

PTG shipped a bolt, and I have received a single-shot cone bolt that does not fit my TAC-30 barreled action. I have added an addendum with the specifics to the first post in this thread. Thanks to all who provided comment, advice, perspective and possible assistance.
 
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What was once a great company and wonderful resource for the shooting community is now nothing but one of the worst companies you could ever deal with for any product. I stopped buying from them to save my sanity. Don’t bother calling regularly it won’t make anything happen any faster and will just cause you more frustration. You will probably get your bolt someday but just forget about it for now so you’ll just be happy when it finally shows up.

Exactly. Had to preserve my sanity and moved on long ago. A shame really as they were great when they had 11 employees.
 
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It is really a shame that so many shooters have received such poor service from PTG. I started dealing with Dave Kiff in 2005 when I bought my 1st lathe and started learning to do barrel work. It was always Dave that I spoke with when specifying a reamer, and although there were a few mistakes (like getting a 250 AI reamer with a tight neck that required neck turning), they always replaced their mistakes in a timely fashion.

Like several other posters have mentioned, PTG has been the only source for quite a few products that simply weren't available anywhere else. I've bought a dozen or more custom 1pc M700 bolts for both short & long actions, spec'd to have a .061" dia firing pin hole, mini-16 extractor, either 11* swept or straight bolt handles, and a specific bolt body diameter, and always got what I ordered, along with a complete firing pin assembly to fit the .061" fp hole in the boltface. Sometimes I'd receive the order in a couple of weeks, and other times it took a few months, but it was never unreasonable IMHO. One of the last times I bought several bare M700 short action receivers from Zanders (not long before Remington went tits-up), I also placed orders for bolts for each of those actions, on the same day as I ordered the bare receivers. The wait time for the bolts in that instance was around 2 months, but when they arrived, each one was as-spec'd. I also ordered several of PTG's Stealth DBM units, and knowing they weren't in stock when I placed the order, I knew better than to get in a hurry on any of the projects these actions were intended for.

It would be interesting to visit PTG in person - if it could even be arranged. The only times I've met with Dave was at SHOT, and that was back in 2005 & 2007 IIRC. I don't have a clue what's going on there now - it's been a couple of years since I last ordered a custom bolt for a SA 700 that was used in a 20 Tactical project, and I got it within a couple of months or less. I'd bought that bare 700 receiver several months before Remington ceased operations, but just sat on it while making up my mind one the specifics of the rifle build. By the time I got around to looking for stuff like factory bolt stops & springs, they were not available anywhere that I checked. When I saw a custom side-mounted bolt stop that Chad at LRI had designed, I sat down at the computer and started looking over LRI's website. After going to you tube and watching Chad's video on the action truing program he wrote for his new 5-axis machining center, I decided to call them and inquire about ffl dealer pricing on their other work. Then I sent the receiver & PTG bolt up to them. IIRC, it took just under 2 weeks to get it back, with the action completely trued, tenon threads thread milled, receiver face double pinned to fit their custom recoil lug, the bolt raceway diamond honed to give proper clearance to fit the .700" dia custom bolt, taking into consideration that I would CeraKote bolt & action. I had them fit the bolt to the action, and spiral flute the bolt body, and machine the slot for the custom bolt stop, which was the reason I went to them in the first place. To me, it seemed like I'd gone in whole-hog on this action, but when I got it back from LRI, it was just as ordered, and their work was perfect - I couldn't be happier with it, especially since their turn-around time was so short. I'm pretty sure Chad has a pretty good idea of what goes on at PTG, and why they've gotten such a rotten reputation over the past several years. It's a shame, because when you get what you ordered from them, and have a company like LRI to provide the services they do, you can wind up with a really fine basis for a custom rifle build.
 
I have dealt with PT&G for several years and have never had a pleasant experience.

They have lousy customer service and will lie to your face.

I have purchased a bolt from them in the past and at the time I ordered it, I was told it was in stock. 3 months later I received my bolt. The fit and function couldn't be better.

I have also order other items from them that was supposed to be instock and it seems 6 weeks was their average shipping time.

I no longer do business with them.
 
I must be the odd man out....I have bought a large quantity of product from PTG and have never had an issue!

Sorry to hear that so many others have had the opposite experience.
 

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